Configuration
Discussion List
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Setting up resource treeSummary Best practice for resource tree setupContent We are configuring our field service application for one of our client. Please advise about best practice i should f… -
RoutingContent Hi Gurus, Is it possible to give technician routing capability? Thanks, MadhuMadhumitha Thinakaran-81772 23 views 4 comments 0 points Most recent by Shailendra Vishwakarma Field Service -
Customer Specific Requirement to have Multiple Line Items under an ActivitySummary We have a requirement where we need to have multiple Order Line items under an activityContent Line items will be added from Sales Cloud to Quote and then on app…
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Automatically update custom field of next activity in the route once current activity status set toSummary Automatically update custom field of next activity in the route once current activity status set to be completedContent Hi Experts,We have a requirement to updat… -
Location visibilityContent Hi Gurus, Kindly let me know how to acheive this scenario. CEO of the company should be able to see the technician's location where they work as well as the mana…Madhumitha Thinakaran-81772 19 views 3 comments 0 points Most recent by Zsolt Tolgyesi Field Service
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Work Zone ShapesSummary how workzone shape works and their costingContent We have around 100+ workzones across US and Canada. Each workzone will have dozens of zip codes. Our workzones …
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Return to Inventory screen from PluginContent Hi, We've written a plugin within our Inventory screens which we're using to search for stock, using the barcode scanner. Using the OOTB tool wasn't suitable as … -
Issue with the virtual technicians when changing the photoSummary the photo of the virtual technician does not changeContent I have issue with the photo which are shown in the resource setting. Whenever the photo of technician'…
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Sample Plugin Upload ErrorSummary Sample Plugin Upload giving error for cache.manifestContent I am uploading sample plugin given in this link:https://docs.oracle.com/en/cloud/saas/field-service/1…
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Changing field value based on a selected valueSummary The Value of the Custom Property should change based on the status of the ActivityContent Hello Experts, We are currently working on a usecase which pertains to …
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Hosted Plugin Local Development EnvironmentSummary How to setup Plugin local dev envirementContent Please can someone guide about setting up local dev environment for the plugins? Currently to me the only way to …
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Work Zones for Different CountriesSummary How to Map work zones to CountriesContent Our client is operating in two different countires (Canada / US). We have work zones for both the countries with zipcod…
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Reopening a activityContent Hi Gurus, In one of the requirement, an actiivty will be not done when the technician does not have the required inventory. Once the inventory is loaded for the …
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Unscheduled ActivitiesSummary Marking Activities in Buckets as UnscheduledContent Our requirement to represent Activities that are in Buckets are Unscheduled and once they will be assigned to…
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Idea Submitted: Mass Activities for External WorkSummary Mass Activities for External Work and Creation in Bucket : Idea SubmittedContent Experts, I have submitted an idea for Mass Activities to be allowed for external…
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Near Miss in MobilitySummary OOTB Near Miss in MobilityContent Do we have OOTB near miss functionality in field service? If not, have anybody configured it via custom forms can highlight its…
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OOTB ReportsSummary Can we modify or create custom reportsContent Can we do following with reports in field service: * Create custom dashboards * Create custom reports * Alter exist…
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Custom business rules and validationSummary Can we have custom business rules in field serviceContent How can we configure custom client specific business rules for field operators while assigning activiti…
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Renaming ActivitySummary how to rename Activity entityContent Our client requested to change the name of Activity entity as per their business naming convention. Please can anyone list t…
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Specifying Assisting Resource the activity he is going to assistSummary Which activity assisting resource is going to assistContent For team making when we drop a resource (truck or operator) to another operator it results in opening…
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Regular Expression and XSLT TransformationSummary Properties > Regular Expression and XSLT TransformationContent Please can any expert give an example of Custom Property regular expression and XSLT transformatio…
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xsl transformationContent Hi Gurus, I need to display a table and I have xml and xsl file. And in the document I found how to use as described the below link. https://docs.oracle.com/clou…
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Pre Start Form for an ActivitySummary Forcing an operator to fill a form in mobility before activity startContent In one of our requirement, our operator needs to fill a form before starting the acti…
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Teamwork and Creation in BucketSummary Functional Understanding on Teamwork and Creation in BucketContent Activities which can be performed in team cannot be assigned to buckets. I don't understand th…
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Routing to teamSummary Can Routing works for a teamContent Given a scenario like my certain activity types require a team of resources to work together on the same activity. Sometimes …
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Teaming in Resource TreeSummary Best way to create TeamingContent Our area Level buckets receive unscheduled activities and Area Managers Scheduled them manually by assigning team of resources.…
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Holidays management for multiple countriesSummary How to manage holidays for multiple countriesContent If we add holidays for two different countries then how can we manage and apply it to field technicians? Tha…
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List of Users (Technicians, Supervisors etc)Summary how to view all list of users in the systemContent If I want to see all list of users including field technicians, supervisors, area managers etc how and from wh…
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OOTB features, limitations and Customization Options for Field ServiceSummary What are the customization options available for Field ServiceContent I am trying to evaluate Oracle field service cloud for the out of the box functionalities, …
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Routing Strategies > Top down approachSummary Routing Strategy among global bucket to Regional BucketsContent Our activities will be created from Sales Cloud. We have resource tree structure as explained in …