Configuration
Discussion List
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Data use in AndroidSummary: **This post was created as part of a How to Service Request (SR) ** Content (required): What is the data amount utilization that consumes OFS Application in And… -
Unable to find capacity categories option in oracle field service configurationUnable to find capacity categories option in oracle field service configuration -
How to add SLA Start and SLA End fields to the Ad hoc FilterSummary: I am reaching out for clarification regarding the Ad Hoc Filters functionality in the Dispatch Console as detailed in the OFS 23A Cloud Readiness Documentation …Anastasiia Semenova-Oracle 11 views 1 comment 0 points Most recent by Anastasiia Semenova-Oracle Field Service -
ORACLE FIELD SERVICE CLOUDSummary: How to add Service Request fields in Plugin? Content (please ensure you mask any confidential information): Version (include the version you are using, if appli…
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how to show/hide set of fields based on previously selected field value in OFS Screen ConfigurationSummary: We have a requirement to show/hide few fields based on a field value selected in run time in screen configuration. Can this be achieved in screen configuration …Ramya_Venkidupathy 21 views 1 comment 1 point Most recent by Eduardo Kimura-Support-Oracle Field Service
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Activity Start timeSummary: Hi ,I have a requirement where the activity start time and duration must be given while creating an activity from add activity screen in OFS and i need that sta…
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Workflow still shows "There are more steps to come" - even there's no more steps.Summary: Hi. I am currently new on creating Workflows and I only have one form called Enter Readings. After the form has been submitted, the message "There are more step…
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How to configure maps in En-route page?Summary: EN ROUTE ACTVITY- I have a few confusions on en-route functionality. How can I make the travel time selectable in in the en route submit page? I have unchecked …Richard Jacob 31 views 1 comment 0 points Most recent by Eduardo Kimura-Support-Oracle Field Service
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OFS compresses/blurs Images uploaded into Image Form FieldsSummary: Hi all, There is automatic compression of Images when uploaded into Image Form fields causing a reduction in quality and clarity. Content (please ensure you mas… -
Remove PIN on log in using SSO connectionSummary: Hello all, We require the setting of PIN to be removed altogether even though it prompts to create one only for the first time in OFS. Content (please ensure yo…
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oracle field service cloudSummary: How to get the network status i.e. offline or online in a property in OFSC. Need to know the property which shows whether the user is offline or online based on…
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How to hide overtime alert in dispatch console in Field servicesSummary: Dispatchers see "Overtime" alert when the activity spills into next day and the business would like to hide this alert. I have attached screenshot of several ex…
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Buttons InventorySummary: Hello, good afternoon, I am configuring inventory. Is there any documentation about each button that can be added? For example about install_inventory, add_inst…
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oracle field serviceSummary: Is it possible to capture and update Standard property - travelTime using Plugin? Standard property - travelTime will capture time using drop down in Enroute sc…
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REPLAY: Oracle Field Service 24A Release Deep Dive (Aired February 28th, 2024)WATCH REPLAY HERE: Oracle Field Service 24A Release Deep Dive Summary: Product Management reviews new features in the 24A release of Oracle Field Service. Content (pleas… -
Outbound XML Body special characters escapingSummary: We are receiving Outbound messages, where, in the Body, characters like '' are changed to < and >. This results in our middleware throwing an error: Soap …Anastasiia Semenova-Oracle 1 view 1 comment 0 points Most recent by Anastasiia Semenova-Oracle Field Service
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How can we adjust the expected travel times for resources who do not drive between activitiesSummary: Adjusting planned travel time for resources who do not drive. Content (please ensure you mask any confidential information): In metropolitan areas, we have reso…
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What are the consequences of not activating the GPS function for a field resource?As part of the implementation of OFS Mobile, we have noticed that when we activate the GPS function for field resources, we give by default and without the possibility o…Colin Major Levesque 31 views 2 comments 1 point Most recent by Eduardo Kimura-Support-Oracle Field Service -
Now() Function in Customer Time Zone - Capture custom timestamps without Message ScenariosSummary: We capture timestamps of events inside of the Start and End/Not Done events by using a message scenario to set properties. This causes problems, however, becaus…
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Reducing File Size on Oracle Form SubmissionSummary: We are currently facing an issue where certain images that are captured on more modern devices are larger files sizes, our downstream systems are struggling to …
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How to set activity precedence during auto routing based on an activity field value ?I would like to know how we could define the activity assignment sequence based on a specific activity field value in auto routing plan. For example, activity with activ…
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OFS Application Autonomous Database Time OutSummary: If the autonomous database is down, is there a time out for real time file? If so, what is it? Content (required): Our client is asking if the autonomous databa…Sherry Lyu-Oracle 11 views 1 comment 0 points Most recent by Shawn Call-Support-Oracle Field Service
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Type Resourse "Worehuose"Summary: Good afternoon, everyone, Is there more information about the new resource type with role "Warehouse"? I only found the description in update 24A. Thank you ver…Alliansys soporte 21 views 1 comment 0 points Most recent by Shawn Call-Support-Oracle Field Service
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What is the new end of life for an OFS product ( In new release process column EOL is now removed)?Summary: We noticed that for 24A product release process, column end of life support is removed and there is no mention of by when support will be provided for an older …
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Recreate From Another Instance- Target instance meta dataSummary: Do we have a possibility to get meta data of target instance after performing Recreate From Another Instance. we are looking for details like what was source us…Digvijay Karasi 21 views 2 comments 0 points Most recent by Anastasiia Semenova-Oracle Field Service
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Add additional Inventory properties in Required Inventory and Inventory grid screensHi Everyone , Our customer wanted to see additional parts details /fields in the required parts and inventory grid screens. So far this features is not supported in OFS …Kiran Rajendran-121079 81 views 5 comments 0 points Most recent by Eduardo Kimura-Support-Oracle Field Service -
Configuration Parts CatalogsSummary: Hello, good afternoon, This time I am trying to configure Parts Catalogs but I can't find much documentation about this feature and how it works. I only found i…
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Post recreating OFS environment from another instance whether we will have backup of old instanceSummary: Post recreating OFS environment from another instance whether we will have backup of old instance. This is needed to ensure if we see many issues on new created…Digvijay Karasi 62 views 4 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Asset Details OFS Standard Plugin ParametersUnable to configure Asset Plugin We have tried installing the latest Asset 360 plugin (23C) and noticed that there is a mandatory parameter called "NodeTypeCodes". Where…
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list of the existing attributes (fields) native to OFSC.Summary: My client is looking for native data attributes wrt field service . Does Oracle provides it? how can i get standard list of all fields for all entities with maj…megha_aggarwala 41 views 6 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service