Configuration
Discussion List
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Individual text field for segmentsSummary: Is there any way to have an individual text field in the "Edit/View activity" screen for each segment in a multiday activity? Content (required): Our customer a… -
Can Oracle restore a backup of one of my TEST environments data ?Summary: You have inadvertently cloned and overwritten one of your Oracle Field Service TEST environments with data from another TEST or PROD environments and you would …Renato Kermentz-Support-Oracle 21 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
Reassigning the Activities, when the Technician is on unplanned LeaveSummary: In OFS, How do we automate the actvities reassignment to other Technician, when the actual Technicians are taking unplanned leaves. Content (required): Case : M… -
Recreate instance downtimeSummary: **This post was created as part of a How to Service Request (SR) Content (required): Whant to know if during recreate instance process, some service(s) will be … -
Property in Value field of Message Blocking ConditionSummary: Can the Value field of a Message Blocking Condition contain another property? Content (required): In the morning - once techs' routes are build - my customer wo…
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Necessary fields for Work SkillsSummary: **This post was created as part of a How-to Service Request (SR) Content (required): Which are the necessary fields to calculate the Work Skills? Version (inclu…
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Message Scenarios (add_appt) - action : activity is createdHi We have configured a message scenario that when creating a new activity with a schedule (date and time), the system sends a notification to the field resource (notifi… -
Dark modeSummary: Content (required): Visualize the App/browser version in dark mode Version (include the version you are using, if applicable): 22.5.14 Code Snippet (add any cod…
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Not able to Book Activity by TechnicianSummary Book Activity Error "Capacity category cannot be determined using provided activity fields"Content Hi, We have a requirement that Technician should be able to Bo…
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IP ranges to solve domains etadirect.com and fs.ocs.oraclecloud.comSummary: Want to know the public IP addresses to access domains etadirect.com and fs.ocs.oraclecloud.com Content (required): Want to know the public IP addresses to reac…
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Plugin configure in message scenariosSummary: Content (required): 1. Can I configure a Plugin in message scenarios? 2. Can a Plugin be invoked through an API service request or something similar? Version (i…
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How to manage overnight work for multiple time zones?Hi Team, I have a requirement where I need to add overnight work for 23 hours for technicians working in different countries hence different time zones. As per the Busin…Anusree Sahadevan 31 views 1 comment 0 points Most recent by Lucian Spiridon-Support-Oracle Field Service
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Executing an event on a form propertySummary: **This post was created as part of a How to Service Request (SR)** Content (required): " We need to know the functionality of executing an event on a form prope…
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How can we classify an activity as Not Ordered using Message Scenario or API?We have a few types of activities in different priorities, we currently separate some of them using the message scenario to mark as unscheduled. It would help us a lot i…Rodrigo Rodrigue.s 51 views 3 comments 1 point Most recent by Renato Kermentz-Support-Oracle Field Service -
Configuration historySummary: Access Configuration History without using UI Content (required): Is there any way to access Configuration History without using UI? Version (include the versio…
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Manually built ticketsSummary: Is there any way to get the functionality of an assigned work order # on PRE-QUALs rather than just an activity ID? Content (required): Some customer tickets wh…
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Can I use curly brackets "{" and "}" in the body of a message step?**This post was created as part of a How to Service Request (SR) Summary of the question: We are trying to configure a message step in OFS with a body like this: https:/…Gustavo Guarin-Oracle 31 views 1 comment 0 points Most recent by Gustavo Guarin-Oracle Field Service
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What is the usage of Default Value option and Hidden value element on a form?Summary: When I add a Hidden Value element to the form, I see an option of 'Default Value'. What is the usage of Default Value option? Can we use this option to add Prop…
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The legacy *etadirect.com and the new *.fs.ocs.oraclecloud.comSummary: URL changes have not been yet made in external system Content (required): Actions to take to prepare for OFS Login and API Portals removal Version (include the …
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The activity End Time is available in Daily Extracts but not in other Integration Channels**This post was created as part of a How to Service Request (SR) Summary of the question: In the Daily Extracts configuration, under Applications there are some very use…Gustavo Guarin-Oracle 22 views 1 comment 0 points Most recent by Gustavo Guarin-Oracle Field Service
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How to force technician to capture geolocation on activity start and/or end ?Summary: How to make sure the technician captures his/her geolocation when starting or ending an activity ? Content (required): Customer wants to ensure that the technic…Renato Kermentz-Support-Oracle 11 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Can we create a new segment to a segmentable activity after completing the last segment?Summary: Hi Team, I have a segmantable activity of duration 20 hours broken into 4 segments of 5 hours each. At the end of the last segment,I find out that I need a day …
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How do I include a technician's bucket to the "Subject" line of a message scenario step?Summary: I want to include the bucket a technician belongs to in the "Subject" line of the message scenario step I am setting up. Content (required): Version (include th…Jay Aragon - OFS Support-Oracle 31 views 1 comment 0 points Most recent by Jay Aragon - OFS Support-Oracle Field Service -
Why can't I find the GPS Alerts per Resource Report?Summary: Customer is asking why they can't find GPS Alerts per Resource Report Content (required): I am reading up on OFS documentation and it mentioned the GPS Alerts p…Jay Aragon - OFS Support-Oracle 31 views 1 comment 0 points Most recent by Jay Aragon - OFS Support-Oracle Field Service
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Forcing "Non-scheduled activity" when adding a customer activitySummary: When adding a new customer activity, we would like to hide the 'scheduled' option so the user can only create the activity as 'Non-scheduled' activity. Content … -
I need all the configuration in my Production environment copied to a Test envionmentSummary: **This post was created as part of a How to Service Request (SR) Content (required): We are working on starting a new project and we plan to use one of our test…Renato Kermentz-Support-Oracle 21 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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22B - Forms display changes - Is it worse or is it just us?Summary: What are your opinions on the new way forms are displayed in 22B? Content (required): We just received 22B in our test system and one of the first things we not…
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When do you plan to decommission and remove *.etadirect.com?Summary: When does Oracle plan to decommission and remove *.etadirect.com? Content (required): **This post was created as part of a How to Service Request (SR) Version (… -
How to hide the map on the Activity Hint in OFS.Summary: **This post was created as part of a How to Service Request (SR) Content (required): For certain dispatchers (user type) we need to hide the location details, a…Shawn Call-Support-Oracle 41 views 2 comments 0 points Most recent by Shawn Call-Support-Oracle Field Service -
Can I add button (plugin) on End Activity Screen?Summary: I would like to add a button to call a plugin whilst inside End Activity's Screen Content (required): **This post was created as part of a How to Service Reques…