Configuration
Discussion List
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Created activity booking date time showing different from Resource Date time in Oracle Field ServiceSummary:Hi Team, We have faced the errors as Created activity booking date time showing different from Resource Date time in Dispatch Console of Oracle Field Service. Co… -
message Scenario Placeholder for Activity end time when it crosses midnight.Summary: We use message scenarios to interface data over from Field service to Service Cloud. Currently when an activity is completed in field service a message is trigg…
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How to get Debrief Plugin code in 25A.Summary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t… -
How to display the values of an enumeration property in sorted order?Summary: We have a requirement to display the values of an enum property in sorted order. Values are 30,60,90,120,150,200,230. By default, it gets displayed in the order…
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Update method in Oracle field service Plugin is not workingSummary: I am on the route page of a technician, and there is a plugin button. When I click it, it will show all non-scheduled activities. I want to update an activity u…
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Hiding Actions Menu from Dispatch ConsoleSummary: Is there a way to hide or remove the highlighted menu options (Print Route, Export, and Book Activity) from the Actions dropdown in the Dispatch Console page? W…
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How can I Create Collaboration Group?Summary: I am trying to create Collaboration group Subsystem>Collaboration>Click on (+) Sign I do not have "Collaboration with groups" specific to my organization. How d… -
Using a 'Geolocation' property when creating an activity manually in OFSSummary: I believe the answer is no, but… Is it possible, using only OFS configuration, to take the coordinates supplied in a 'Geolocation' property that's populated whe… -
Single user managing dispatch and debrief functionsSummary: We have a requirement where a user logs into the Dispatch Console to build the day's route and in the 2nd half goes out to work as a Technician. Content (please…
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How to integrate APEX DB Table:VFQ_WFM_ACTIVITY_HISTORY in Daily Extract for Reporting in OFSCSummary: Hi Team, We have APEX DB Table: VFQ_WFM_ACTIVITY_HISTORY where Old Value and New Value column present. Kindly let us know how to integrate APEX DB Table: VFQ_WF…
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Time to send notificationsSummary: Good morning, How long does it take to send 1K message scenarios at the same time? Are they sent in batches or all together? Greetings. Content (please ensure y…
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Possibility of Adding a new time zone to OFS Available Time Zones listHi Team, We have resources operating in the Arizona Time Zone (GMT-07:00), but we are unable to find it in the OFS time zone list. Since Arizona does not observe dayligh…
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Ofsc validation to check if current date is greater than start date of an ActivitySummary: We would like to implement a validation in Oracle Field Service Cloud to ensure that a field is made Read Write only when the current date is always greater tha…Prashant Pandya 31 views 1 comment 1 point Most recent by Fernando Parreira-Support-Oracle Field Service
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Oracle Field Service - The Manage Configuration.Summary: From the manage gant view, how do you configure the information displayed on the activities? From the admin user type view of the manage, the activities have th…
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Which type of Field to add so that QR code captures the time in Custom Forms ?Hello, We're trying to add a custom field (property) to a custom form with data entry as Barcode/ QR scanning to capture the time when the QR was scanned by technician i…Nalsoft Pvt Ltd 21 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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How to create a Logical Hierarchy in OFS using OFS-Maintenance AcceleratorSummary: We want to setup Solution for Kitting - Dekitting in OFS using OFS-Maintenance Accelerator for which we need to understand from Solution Standpoint how we can A…Sidharth Bhamare 32 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
audit trail configuration history for users and securitySummary: Looking for Configuration History report i.e. listing all configuration changes related to security in Dashboard reporting Content (please ensure you mask any c…
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Is it possible to compare dates via message scenarios?Summary: We'd like to indicate whether a task is being worked earlier than its original Due Date. We have a property that is cloned from the "Date" property when an acti… -
How to change the style and font color of the property label in activity details screen?Summary: Hi Team, We have requirement to change the color for the particular field label. we can change the font color/background color and style for the property value …
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Monthly Updates for OFS - 25A OnwardsSummary: Is there a new process for applying WMPs to OFS from 25A onwards? Content (please ensure you mask any confidential information): We have an open SR where a fix …
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Is there any way to enable both SSO and internal login?Summary: Do we have any setup to enable both SSO login and normal username and password login? The login screen shows both types of logins, but it only allows the select… -
Is it possible to exclude the options from an Enumeration type field, according to the previous seleWe are developing the checklist further to include additional services that field employees can perform in the activity. On the completed/not completed activity screen, … -
Is there a native way to generate a PDF with all the activity fields?We need to generate a downloadable PDF of all activities, including all the normal fields plus photos and signatures. What is the best way to do this?
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Maximum size allowed by an enumerated propertyHello! I would like to know what is the maximum size that an enumerated property allows? Both in number of "options" and in string size of each "option" ThanksRocio Ferrer 31 views 4 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Can we send email to the destination resource using the "On Move" message scenario triggerSummary: We want to be able to message our team members (Resources) via email when an activity is assigned to them by routing (generally when customer books via self-ser… -
Clarification of Field Service instance refresh data optionsSummary: Within the Field Service instance refresh options there is a data option, the documented description of each is not clear, I'm looking for a better description.…
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What are the list of attributes related to external and internal change order attributes in PO & PASummary: We are implementing the approval rules for a change orders. can we get the list of attributes segregated with Internal and external change orders to decide the …
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Standard Plugin not reflecting in Add Plugin tabSummary: We have a situation with OFSC Test Instance : https://ofsc-9adc1f.test.fs.ocs.oraclecloud.com There is no Option of Standard Plugin when we click on Add Plugin …Prashant Pandya 52 views 3 comments 0 points Most recent by Lucian Spiridon-Support-Oracle Field Service
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Invalid Task Order - Error while moving taskSummary: while trying to move task from one tech to a different tech, its giving me a "Invalid Task Order" error. But only for the one tech I need to move the call. The …
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Unable to add parts to activity in Oracle field serviceHi team, We're trying to add parts logging in as a technician for an activity. We're getting an option to Replenish Trunk Stock but not order parts for a specific activi…Nalsoft Pvt Ltd 31 views 1 comment 0 points Most recent by Lucian Spiridon-Support-Oracle Field Service