Configuration
Discussion List
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Ability to deactivate and hide message stepsSummary: Would like to be able to 'Activate/Deactivate' message steps, and be able to view the message steps based on 'Active/Inactive/All'. Content (please ensure you m…Marc Arseneault 22 views 7 comments 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
Best practices for WMT with support for 2 languagesSummary: Looking for best practices and/or recommendations for configuring WMT with support for 2 languages (English/French) Content (please ensure you mask any confiden…
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Will "Where is my Tech" tracking URL 'etadirect.com' be deprecated along with the login/api url?Summary/Question: We are aware that User Login Domain & API Domain requests using 'https://login.etadirect.com' will be depreciated in 23D and replaced by https://.fs.oc…Jim Altmeyer - CSM -Oracle 283 views 5 comments 0 points Most recent by Marc Arseneault Field Service -
OFSC Netsuite integrationSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t… -
Cancelling Mass/Repeating Activities - Self-Assign EnabledSummary: I'm not 100% sure if this a defect or expected behaviour. Our resources are typically configured with Self-Assign of a single bucket, this allows them to view a…Stewart Logan 31 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Multiday Activity Support for Debrief PluginSummary: Multiday Activity Support is not available for the OFS Standard Debrief Plugin Content (please ensure you mask any confidential information): Current Standard D…hussamyousufkunju-Oracle 32 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service -
Oracle Field Service - custom pluginsSummary: When using OFSC application when connected to VPN some of the features like maps and custom plugins are not working. Please let us know whether OFSC has any lim…
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Its Important to know how to handle and solve this "Address is not resolved"Summary: We added this full location to the resource location and the map cannot get it "Haramain Road, Al Nakheel District, Jeddah 21483, Saudi Arabia"
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WATCH REPLAY: Oracle Field Service 23D Release Deep DiveWatch the OFS 23D Release Deep Dive replay here Summary: Product Management reviews new features in the 23D release of Oracle Field Service. Content : Watch the replay o… -
SSO with Microsoft MFA on Android work profile not workingSummary: We are trying to implement Microsoft MFA as login authentication, on the Android "work" profile with Microsoft Intune/company portal, using SAML. Content (requi…
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What is the logoutURL for Field service for Azure ADSummary: Content (required): Need the LogoutURL for SAML Azure AD, see https://learn.microsoft.com/en-us/azure/active-directory/develop/single-sign-out-saml-protocol Ver…
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Its important to change the default of the activity start timeSummary: Its important to change the standard of the activity start time as when adding activity without entering the start time , the start time is always coming with 1…
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I want to Put validations on 'odometer' field based on the value appear in 'Last meter reading'fieldSummary: I want to Put validations on the 'odometer' field based on the value that appears in the 'Last meter reading' field that "Odometer" value should be Greater than…
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List of Users (Technicians, Supervisors etc)Summary how to view all list of users in the systemContent If I want to see all list of users including field technicians, supervisors, area managers etc how and from wh…User_2T54E 63 views 3 comments 1 point Most recent by Fernando Parreira-Support-Oracle Field Service -
planned service histories not working as expectedSummary: When the field user starts the assigned activity before his/her default starting time, we are unable to find the asset button in the activity details screen and…
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Its Important to know if there is ability to import resources without APISummary: We need to import resources data (Information,Calendar,Workzone) to oracle field service but without using API. and if there is no way to do that rather than AP…
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Are all past activities, regardless of its activity status, part of retention?Summary: Hello. Quick questions: When it comes to retention, does it check the status of the activity like pending or started will not be part of it? Or would it be dele…
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Filter: Return all activities currently in SLA JeopardySummary: I'm attempting to build a filter that will return results of Activities that are current scheduled/routed but will miss the SLA in the current position. Content… -
while using linked templates (start-to-finish) allowing us to start 2nd activity without notifyingSummary: while using linked templates (start-to-finish) we tested the use case wherein we started the 2nd activity first and the 1st activity second. the system allowed …
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what is Allow user Feedback?Summary: Content (required): We want to understand – “What is the purpose of the “Allow user Feedback” checkbox on the user type “General” page. We can’t see it in the d…
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How to create Estimates directly against a Service RequestSummary: We are looking to create Estimates directly against a Service Request without creating any Child Transactions Content (required): we are looking to create Estim…
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Using 'Limit work by points' - more information requiredSummary: Our Business are exploring the use of 'Limit Work by points' within our configured Routing plans. We have message scenario steps configured to apply a Points va… -
The pending status is not showing in the Exported File and its important to find a way ASAP.Summary: we created custom property for the activity status and not using the standard one. The business is need the status "Pending" by default coming auto without manu…
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What options do we have to secure OFS & make sure it is compliant with identified risk for accessSummary: Looking for better option to enable additional security to secure OFS application. Content (required): We wanted to have additional security while accessing OFS…
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Editing Map View Fields for userSummary: 23B Oracle Field Service Cloud We have a requriement to remove Duration field from being dispalyed to the user in the map View. Can this field be removed from t…Rohine Devi Dhanasekaran-261685 41 views 3 comments 0 points Most recent by Ramaa rao-Oracle Field Service
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Is there any way to apply filter on notification ?Summary: Content (required): Hi folks, We have a requirement that business does not need every notification that is sent out from OFSC. Some lower priority pop up notifi…
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"Your session has expired" prompt is appearing more oftenSummary: The "Your session has timed out" GUI is appearing more often than usual for many OFSC users. Content (required): During the past few weeks we have received seve…
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Its Important to know if possible to do Custom Screen as the Equipment list with some differencesSummary: We need to do Custom function such as the Standard inventory Function and adding more functions to instead of using the standard inventory functions as the stan…
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Its Important to know why the added item is not savedSummary: when adding item or expense and click save then get back to the screen again is not saved After clicking Save and get back to this screen again the item not sav…
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Why the export is not showing the clock in that's done before and after doing suspend.Summary: we changed the start name to be clock in and end to be clock out, after ending the cycle then click export the system showing only in the export suspend and com…