Collection Activities
Discussion List
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Dunning Erroring Suddenly for a BUWe've been running send dunning for several years, suddenly this month a whole BU has error'd an we're unsure why. We understand that a customer may not be configured co… -
Create Automatic Billing Adjustments getting generated in text format.Summary: Create Automatic Billing Adjustments getting generated in text format whereas business looking for it in excel formal. Please help me to know is there anyway to…Tauseef_Akram909 14 views 1 comment 0 points Most recent by Lucero Espinoza Receivables & Collections
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Send pre-delinquent letter to customers utilizing Send Dunning LettersSummary: We are trying to send out a pre-delinquent dunning letter to customers 5 days prior to being due as a reminder. How could we do this using the Send Dunning ESS …
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Requirement for Segregation of Duties in Oracle Fusion ReceivablesBusiness Requirement: There must be a clear separation of duties between two users in the Receivables module in Oracle Fusion to enhance control and compliance. User Rol…nikeeta_rakhriya 26 views 4 comments 0 points Most recent by nikeeta_rakhriya Receivables & Collections
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How can we make the 'Description' field mandatory in Collections Activities?Summary: Hello, We have a requirement to make a field mandatory on the Collections Dashboard. In the Collections Activity section, we need to make the 'Description' fiel…
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Unable to see "Created By" for Activities in Collections"Created By" is not being populated for the Activities created for a customer in the collections dashboard. What could be the reason or fix for this issue?
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What standard Collections features could we use without Advanced Collections Cloud Subscription?Summary: What standard Collections features could we use without Advanced Collections Cloud Subscription? Could we use Dunning Letters and other collection features with…
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Put customer on automatic hold after being delinquent for 60 daysUsing advanced collections we want to put a customer on an automatic hold if their oldest transaction is 60 days or greater overdue. How can this be accomplished? Scenar…
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Application of the IAS 21 on oracle fusion receivables.We recorded a transaction of $150000 in Accounts Receivable at exchange rate of 250/$ on 1st June 2025. Then, on 30 June 2025, we revalued our debtor balances at exchang…
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How to create or edit strategy template? We want to disable a strategy task and create a new oneSummary: Client has requested us to change strategy for dunning process, for that we have found that we must disable the current strategy task and create a new one. But …
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Required Dynamic Insertion of few fields in Email Subject and Body for Dunning Letters and StatementFor Customer Statements, Currently on Customer Statement E-mail's Subject and Body, information is being picked up from Receivables System options and printing as Static…
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AgingbyGeneralLedgerAccountDm returns 'null' errorSummary: We need to upload a custom version of the 'Receivables Aging by General Ledger Account' report. In order to do that we have ran the report front end and are get…
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Customer is no longer delinquent, but strategy has not closedWe have run Scoring (along with all the other collections processes) and one customer still has an active strategy, but is no longer delinquent as they have paid all the…
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Error handling in Dunning Letters?Summary: Error handling in Dunning Letters. Example: when there is no email address or dunning recipient specified for a customer then the 'Send dunning letters' job pro…
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Add Additional Columns in Review Customer Account Details ScreenSummary: We are looking to create an analysis based on customer account details. This includes information available in the seeded solution for customer accounts, such a…
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How to add the dunning letter body details using set ups Manage messagesSummary: There is a client requirements to create the dunning letter body in 1 page under text, we tried creating the letter body under set ups "Manage Messages—>Short T…
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New Customer Profile ClassesWe have a requirement to create new customer profile classes and assign them to the existing customers. I have a question, when we create and assign them to the customer…
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Advanced Collections Strategies and TasksSummary: Strategy Tasks do not reset to pre-wait status when the initial overdue invoice has been paid but newer invoices not yet due for collection have been raised. Co…
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Can we exclude customers from Collection moduleWe do have intercompany customers showing up in the Collection module metrics. Can we exclude specific customers completely from the Collection module? Regards, Raja. -
2Need to enable or edit the strategy tasks only for working daysNeed to enable or edit the strategy tasks only for working days and exclude weekendsFredrick Ignatius 11 views 0 comments 2 points Started by Fredrick Ignatius Receivables & Collections
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Issues on Dunning SetupSummary: Mentioned herewith are some of the blockers we identified during dunning setup implementation. Appreciate a response on the concerns. Content (please ensure you…Vihanga Weerasinghe 18 views 2 comments 0 points Most recent by Vihanga Weerasinghe Receivables & Collections
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User unable to modify the strategy tasks from Edit Task screen in Oracle fusion collectionsSummary: We have two business users, who have the same roles and data access sets assigned to them and none of them are defined as collectors in the system, but one of t…Kalyan Vadlapatla 24 views 1 comment 0 points Most recent by Daniel S.-Oracle Receivables & Collections
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25B Feature Advanced Collections: Email of Open Transactions to CustomersTrying to enable the Email Open Transaction Copy option in the Manage Collections Preferences setup task to expose the Resend, Regenerate and Send, and Regenerate and Re…Jennifer Cummings 75 views 1 comment 0 points Most recent by Daniel S.-Oracle Receivables & Collections
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Collections Scoring going in warrningSummary: Collections Scoring prohram went on warning "This feature is not available" Content (please ensure you mask any confidential information): Version (include the …
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How to create predelinquency strategiesSummary: Client has the requirement of following up with client at regular intervals from Invoice date to Payment Date. Looking for a solution to automate few letters by…
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How to define weight in advance collection scoring ?Need to know how we define the weight for scoring in advance collections.Fredrick Ignatius 4 views 0 comments 0 points Started by Fredrick Ignatius Receivables & Collections
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Apply cash receipts for invoices created in a different ledgerSummary: Our client has a business case where they apply cash receipts of invoices created in a transaction business unit that belongs to a different ledger. This is a f…Raj Mohanraju FRNT 178 views 4 comments 0 points Most recent by Versha Sharma Receivables & Collections
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How does Execution Start time and Post Execution Wait Work in Collection Strategies?Summary: While defining the Strategy tasks in Advanced Collections, we have 2 options 1) How Long Will the Strategy Wait Until It Executes This Task 2) How Long Will the…
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This Feature is not AvaiableSummary: Our collections has stategy feature enabled and it ran for one customer.Now startegy is not getting assigned .Log is mentioning Feature is not avaiable although…
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Review correspondence strategy taskHello, We have configured the strategy task Delinquent-0 as a manual task with a post-waiting time of 10 days. After this task was initiated, as it is manual task, we ma…