Configuration
Discussion List
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Restrict No's of Reopening HR help desk requestWe have a requirment to Restrict employees from repoening Thier SR for more than one time. Is it Doable in HRHD module?Mohamed Fathelrahman NM 6 views 1 comment 0 points Most recent by Dumitru Grosu - Support-Oracle Help Desk -
Can we dynamically attach tags to Helpdesk tickets based on the categories?We want to dynamically attach the tags for Helpdesk tickets based on the categories of the ticket? Is this functionality available? If yes, can you tell us how we can im…
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createSrMessage:-JBO-26041: Failed to post data to database during "Insert":Summary: When a user mails to create SR in helpdesk few mails have the 'Status Code' - 'ORA_SVC_FAILED_SR_MESSAGE' and 'Status Detail' - createSrMessage:-JBO-26041: Fail…
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Is there a way to increase the allowed character limit in Help Desk responses?Summary: When responding to Help Desk tickets, it seems that we cannot type more than 1000 characters in a response. We are wondering if this character limit can be incr…
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Viewing and configuring Essbase applicationsHi, I wasn't present when our ERP system was being implemented, so I'm unfamiliar with the steps that were performed. I have a need to at least view the applications and…
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How to use advanced mode within VBS and is it supported?Summary: There are some elements within VBS Express Mode that we are unable to configure in Redwood but we may be able to manipulate them within Advanced mode by amendin…
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Extend the Export Limit Reached valueSummary: Dear Team, We are facing an issue when trying to export the help desk requests from agent/admin view as it is giving us a warning message as below "The maximum …
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The abstract "Resource" role consume any licensing aditional?Summary: If an employee is already a Fusion user, and a client needs to add the "Resource" abstract role to them in order to create internal service requests, this emplo…
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Few emails are not generating helpdesk ticketsSummary: We’ve observed an issue where emails sent to HRhelpdesk@mycompany .com are not consistently creating Helpdesk tickets. Initially, the ticket is not created, but…
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Redwood HR Helpdesk - How to run server scripts after the current user replies to a HD message?Hi All We are working with Help Desk and are trying to automatically change the status of a request once a user (Primary Point of Contact) has replied to, or sent a mess…
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Email Milestone Notifications not workingSummary: The out of the box Milestone Notifications are not triggering when the warning flag or compliance flag has been changed. Content (required): Wondering if anyone…
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Milestone based on Category Is not populatingSummary: Milestones based on category is not populating Followed all the steps mentioned in the previous community posts. But still no luck. Attached the steps followed.…
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CollaborationSummary: OFS- Mobile : Collaboration. Notification Reappears Even After Message is Read Content (please ensure you mask any confidential information): A technician recei…
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NextGen HR Helpdesk: Multiple availability schedules for different time zonesSummary: Client requirement: My client is considering utilising a global service delivery model for their HR Help Desk, with a combination of Australia and New Zealand A…
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Redwood HR Helpdesk - Notification sent to the employee when their request has a status of 'Waiting'Summary: My customer has a requirement to send an email notification to the employee when their request has a status of 'Waiting'. What is the best way of doing this. Do…
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Where can I get the list of components under each module of Oracle Fusion CloudSummary: Where can I find the list of all components of Oracle module classification with their part numbers (basically BOM). For example: Under Supply Chain Execution, …Bhavish Kumar B 23 views 2 comments 0 points Most recent by Bhavish Kumar B Supply Chain Planning and Collaboration
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Apply two patch sets at same timeSummary: We are currently on patch set 25A. We have a number of new business units and modules going live in October/November time frame. We were wondering if it would b…
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assinged to field not auto populated, queue is set correctly as defined in the applicationSummary: assinged to field not auto populated, queue is set correctly(auto populated) as defined in the application
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Error: A database constraint was violated while storing the changes in the databaseHello everyone, we've encountered an issue with the Next Gen HR Help Desk where we receive an error code while attempting to send an outbound message through the Email C…
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Groovy script to call Value set in HRHD Server scriptSummary: Hi All, We have a requirement to show a field in Agent UI, value we maintain in custom lookup and to get that value we call table value set. Is there any way to…
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Sample of groovy script to assign HR Helpdesk SR to Assignee based on CategorySummary: Please share if we have any sample of groovy script to assign HR Helpdesk SR automatically to an Assignee or Queue based on Category. Content (please ensure you… -
1Export and Import Standard lookups from one instance to anotherSummary: Is there anyway of importing standard lookups from one instance to another? For example i would like to export and import the lookup items for ORA_SVC_CASE_CONT…
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Restriction related to help deskSummary: Hi Team, We have a requirement from our client related to Help Desk. Please see the details below. If ticket related to grievances are raised by an employee , t…
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Is it possible to trigger a survey once HR helpdesk ticket is resolvedSummary: Is it possible to trigger a survey once HR helpdesk ticket is resolved Content (required): We have a requirement from customer if surveys are possible. Is it po… -
Location for custom Lookup fields created in Application composerSummary: When I create my custom fields in Application Composer for Case and HR Help Desk objects is there a location in Set up and Maintenance I can access when amendme…
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Clarification on Hiding Category Path in “Create New SR” PageSummary: Could you please advise if you were able to hide the category path for end users on the “Create New SR” page—specifically in the section where users categorize …
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Customised multi select field is getting error messageSummary: I have created a customised multi select field called Request Category. It is being used in HR Help Desk Redwood. When i select more than one value I keep getti…
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Help Desk Contacts ConversationsSummary: Hi Everyone! Our sales team uses HCM to keep track of contacts and leads, etc. but they do not use the HelpDesk. We use the Helpdesk to track HR helpdesk inquir…