Configuration
Discussion List
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Trigger to obtain the contact's phone extension fieldIt is required to create an "extension" field that is related to the contact's work phone number in HR Help Desk, so it was created in App Composer in the HR Help Desk o… -
Can Knowledge Locale naming be changed?Summary: Changing of Knowledge Locale names Content (required): Customer would like to use Knowledge Locale, however they do not agree on how they are named. They would …
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Include SR details in Resource Added NotificationSummary: How can we add basic details such as SR subject or SR number to our notification? I was unable to find the above fields in this object, and have not been able t…
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Is it possible to set the visibility of the respective analyses for the roles in Helpdesk Next Gen?Summary: I have a question about the analyses/reports in the HR Dashboard. Is it possible to set the visibility of the respective analyses for the roles in Helpdesk Next… -
Redwood HR Help Desk - Create notification - Subject lineSummary: Hi Experts, I need some advice regarding the notification which is sent to the employees when a request is created. I have created an object trigger against the…
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Redwood - HR HelpDesk Resource Manager, Resource Teams, Resource Hierarchy, Resource OrganisationSummary: Hi All, Is there any documentation on Resource Organisations, Resource Hierarchy, Resource Manager and Resource Teams. I am unable to find sufficient informatio…
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Redwood - HR Helpdesk-23C - Show Audit HistorySummary: Hi, is there a reason why the 'show audit history' only displays results when the agent has the role 'Next Gen Human Resource Help Desk Manager'? Should this fu…
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Redwood -HR Helpdesk - Prevent an External Contact from creating a requestSummary: Hi Is it possible to prevent external contacts from creating a request when they email the mailbox where requests are created from. Content (required): For exam…
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Redwood - HR Helpdesk23C - Knowledge CategoriesSummary: Hi Where can I find any documentation on setting knowledge article categories? Thanks Martina Content (required): Version (include the version you are using, if…
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Redwood - HR Helpdesk - Email Profile OptionSummary: Hi I need to draw on your expertise. We are currently on version 23C of Redwood HR Helpdesk of a new implementation. The profile option SVC_OUTBOUND_EMAIL_FROM …
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How to integrate Oracle intelligent advisor with helpdesk and generation of form at end of interviewSummary: How to integrate Oracle intelligent advisor with helpdesk and generation of form at end of interview Content (required): we need to integrate OIA in helpdesk an…
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Can we remove the Create Article button without removing other user permissions?Summary: Can we remove the Create Article button without removing other user permissions? Content (required): Hello, our client wants to allow some users to manage the a…
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Some users are not able to see custom content type article in Knowledge AuthoringSummary: Some users are not able to see custom content type article in Knowledge Authoring Classic Content (required): Hello, our knowledge author users are not able to …
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ERP Cloud Fusion Login Page > Company Single Sign-On Button > Ability to Customize the ButtonSummary: ERP Cloud Fusion Login Page > Company Single Sign-On Button > Ability to Customize the Button Content (required): Hello, Is there a way to customize the Company…
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Sharing Tips on Automating HR Help Desk Request WorkflowI would like to share my latest blog post with this community. In this post, I dive deep into the process of automating the HR Help Desk Request workflow using Oracle HR… -
We are looking for any possibility where we can generate Deeplinks / External URL for a custom pageSummary: We are looking for any possibility where we can generate Deep links / External URL for a custom page which we have created. We want to use that link in one of t… -
Automatic change of Help Desk Request status based on CategorySummary: Is it possible to have different interval period to automatically change the status of HD request from Waiting to Resolved to Closed based on category or any ot…
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How can users qualify service requests and send feedback?Summary: How can help desk agent recieved qualification of the resolution of a service request Content (required): Version (include the version you are using, if applica…
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Resetting the milestone based on the statusHi, We have configured milestones/SLAs based on the category. e.g. If the category is 'Absence' then milestone is 3 days If the category is 'New requisition request' the… -
Ticket Transfer to Other PlatformSummary: Client wishes to be able to automatically transfer a ticket to another system Content (required): In our implementation, the client has asked if it's possible t… -
Next Gen Help Desk - Categories DuplicatingSummary: Is anyone else getting some categories duplicating when scrolling through the categories? If I type in the category name, it doesn't duplicate, but when I just …
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How to prevent duplicates from appearing in the knowledge attachment search?Summary: In the creation of my knowledge I have attached the same file several times in different articles; when I search for that attachment from My Help, it appears se…
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Created Business Unit not availableSummary/Content: I have created a BU in HRHD, but when I go to create a Category to associate it to this new BU, it is unavailable from the drop down. Furthermore, only …Paul Howard-Miller-237778 31 views 2 comments 0 points Most recent by Paul Howard-Miller-237778 Help Desk
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Next Gen Help Desk - Getting the error while i click the Helpdesk iconSummary: Hi , While i click the Help Desk getting the below error. How to resolve this. Can any one has any doc to setup HR Help desk. Content (required): Version (inclu…
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Actions - Attribute MappingSummary: Trying to map an attribute of 'Activity' to a User-defined value of 'Task' on an action that will be used in an action template for Case Management. Not a defau…
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Redwood - Next Generation HR help Desk Roles and Access Groups of type 'System group -role'.Summary: I have copied the next generation hr helpdesk roles and saved the new roles and assigned them to users. Under Manage Sales and Service Access I have enabled the…
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Components in Visual Builder HR Help DesK are lockedSummary: The Components section when I open the visual builder from help desk pages is locked and I'm unable to perform changes. Content (required): Need to perform the …
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My Knowledge search not allowing space bar to workSummary: Hi all, When searching for or editing knowledge articles the space button does not work and Cannot use the space bar in My Knowledge. let me know for any possib… -
Loading users and Workers using HCM data loadSummary: Hi If any one is aware how to load large volume of users/workers through excel file (possibly HCM file load?), please share steps and navigations. thank you ! C…
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Redwood:Next Generation HR Help Desk - Monitoring Milestones for the HR Helpdesk RequestSummary HR Helpdesk Milestones Content (required): How are you monitoring your milestones in HR Helpdesk. Are you using the email notifications? Version (include the ver…