Configuration
Discussion List
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How to handle 60+ categoriesSummary: We currently have about 70 categories, including 10 parent categories. This is a long list for employee's to scroll through. Is there a way to either: 1) Show e… -
Hi All, is anyone receiving a Warning message when creating new items?Summary: Our team is receiving the following warning message when creating new items in Oracle Cloud. "Warning. Ensure that item classes with modified attributes are red…
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Solution: Enabling Creation of Additional Custom Text Fields for HR Help DeskSummary: This is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" Content (please ensure you mask any confidential information): Migrat… -
Documents in Help Desk vs. HCMSummary: We are planning to implement HR Help Desk and Case Management for grievances and disciplinaries. I was wondering if the documents used in a disciplinary process… -
Why don't I get the changes to display the employee's full name in Spanish on the main screen?Summary: Changes were made so that the format of the name appears complete, NAME, PATERNAL LAST NAME and MATERNAL LAST NAME, but these changes are only reflected in Engl…
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Restriction of roles through Help Desk category management.It is required to restrict roles by managing categories. A copy of the Next Gen Human Resource Help Desk Administrator role was made for data security policy configurati…
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Redwood HR Helpdesk Role - View and reply to Web MessagesSummary: What role is required to allow the HR helpdesk agents to view and reply to internal messages that are sent via a conversation. Content (required): The HR Help D…
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23C update: ENRICHED CANDIDATE TOP RECOMMENDATIONS WITH MATCHING CRITERIASummary:23C update: ENRICHED CANDIDATE TOP RECOMMENDATIONS WITH MATCHING CRITERIA Content (required): the filter of date is not working ,require assistance on the same. …
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hide or remove the conversations tabSummary: hy, is it possible to hide or remove the conversations tab in the SR details ? thanks, Best regards Gianfranco Content (required): Version (include the version …
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How can I gain access to the screening services if I am also a supervisor in Oracle?Summary: How can I gain access to the screening services if I am also a supervisor in Oracle? My team handles screening so I need access as well Content (required): Vers…
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Action plans limited by SR CategorySummary: Is there a way to limit the list of action plans displayed based on the category selected on the SR? I know we can create action plan categories, but they dont …
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Redwood HR Helpdesk 23C - Queue Security - Quick QuestionSummary: Hi All, I have a quick question about queues and agents. If an Agent is not a member of a queue, they create a request and assign it to that queue. Should they …
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Are Case Management and Knowledge Management available in Redwood UI?Summary: We've already migrated to HR Help Desk Next Gen and we would like to enable Case Management and Knowledge Management. Are these available in Redwood? How to ena… -
Redwood - HR Helpdesk - Paused MilestonesSummary: Is it possible to restart a HR Helpdesk milestones when an employee updates the request? Currently the milestone is paused when the status of the request is at …
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Changes in HCM patch 23CSummary: HCM -Core HR and compensation Content (required): changes with patch upgrade 23C Version (include the version you are using, if applicable): Code Snippet (add a…
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Redwood - HR Helpdesk23C - Reply to emailsSummary: Hi Experts. Thankyou for your time. I need some guidance regarding Redwood HR helpdesk. The customer has a requirement for the employee to be able to reply to e…
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I cannot create categories in HR Help DeskError message appears that does not allow progress in the creation of categories
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Is there a way to increase the allowed character limit in Help Desk responses?Summary: When responding to Help Desk tickets, it seems that we cannot type more than 1000 characters in a response. We are wondering if this character limit can be incr…
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Trigger to obtain the contact's phone extension fieldIt is required to create an "extension" field that is related to the contact's work phone number in HR Help Desk, so it was created in App Composer in the HR Help Desk o…
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Can Knowledge Locale naming be changed?Summary: Changing of Knowledge Locale names Content (required): Customer would like to use Knowledge Locale, however they do not agree on how they are named. They would …
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Include SR details in Resource Added NotificationSummary: How can we add basic details such as SR subject or SR number to our notification? I was unable to find the above fields in this object, and have not been able t…
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Is it possible to set the visibility of the respective analyses for the roles in Helpdesk Next Gen?Summary: I have a question about the analyses/reports in the HR Dashboard. Is it possible to set the visibility of the respective analyses for the roles in Helpdesk Next… -
Redwood HR Help Desk - Create notification - Subject lineSummary: Hi Experts, I need some advice regarding the notification which is sent to the employees when a request is created. I have created an object trigger against the…
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Redwood - HR HelpDesk Resource Manager, Resource Teams, Resource Hierarchy, Resource OrganisationSummary: Hi All, Is there any documentation on Resource Organisations, Resource Hierarchy, Resource Manager and Resource Teams. I am unable to find sufficient informatio…
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Redwood - HR Helpdesk-23C - Show Audit HistorySummary: Hi, is there a reason why the 'show audit history' only displays results when the agent has the role 'Next Gen Human Resource Help Desk Manager'? Should this fu…
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Redwood -HR Helpdesk - Prevent an External Contact from creating a requestSummary: Hi Is it possible to prevent external contacts from creating a request when they email the mailbox where requests are created from. Content (required): For exam…
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Redwood - HR Helpdesk23C - Knowledge CategoriesSummary: Hi Where can I find any documentation on setting knowledge article categories? Thanks Martina Content (required): Version (include the version you are using, if…
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Redwood - HR Helpdesk - Email Profile OptionSummary: Hi I need to draw on your expertise. We are currently on version 23C of Redwood HR Helpdesk of a new implementation. The profile option SVC_OUTBOUND_EMAIL_FROM …
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How to integrate Oracle intelligent advisor with helpdesk and generation of form at end of interviewSummary: How to integrate Oracle intelligent advisor with helpdesk and generation of form at end of interview Content (required): we need to integrate OIA in helpdesk an…
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Can we remove the Create Article button without removing other user permissions?Summary: Can we remove the Create Article button without removing other user permissions? Content (required): Hello, our client wants to allow some users to manage the a…