Configuration
Discussion List
-
Milestones are not calculating as per the shift attachedSummary: We have created a General Shift for 8 hours (Mon - Fri 8 am - 4 pm ET) and we have created the required setup of Standard and Default Coverage but when we creat… -
Knowledge base search can be sorted?Summary Hi, just wanted to recheck if the knowledge management search can be sorted as per business unit or service categories for example, 1)Select one radio button as … -
403 Forbidden error while fetching SR using GET Rest APISummary: Hi Folks, We are trying to fetch the Service Request in oracle hcm cloud Rest API Let me know the workaround to fix this issue and is it related to type of Auth… -
Restricted access to SRs based on Legal EmployerSummary: Restricted access to SRs based on Legal Employer Content (required): I have configured the 'Service Assignment Rules' based on Legal Entity and Category. Hence …
-
Deleting SR in Help DeskSummary: Hi Folks, SR was created few months back now service request is not visible but it was there on the report of Active-SR Is there any possibility or workaround t…
-
Bulk Import knowledge articlesSummary: Bulk import option for knowledge articles Content (required): Hi Team How do we generally import knowledge articles? Do we have any bulk upload option to create… -
Mass Load Help Desk Tickets from another vendorSummary: We are using an existing help desk solution today and we want to load the active and historical tickets into HR Help Desk. Is is possible to load these tickets … -
Integration between Appointment Task and the Activities updatesSummary: When Appointment task has been added to Help Desk Request, the meeting schedule will be created in the 'Activities' work area from where we can trigger the meet…
-
How to change the Queue managerSummary: How to change the Queue manager Content (required): Due to leavers and movers, we need to change the Queue Managers in Help Desk. Could you please share the ste…
-
Need some clarifications in enabling Redwood HelpdeskSummary: Hi Team, we are starting implementation of Redwood helpdesk. However there are few requirements which I am not sure If it is feasible in Redwood heldpesk. Pleas…
-
Is it possible to configure the milestones based on the categorySummary: Is it possible to configure the milestones based on the category Content (required): I am trying to explore if it is possible to configure the milestones based …
-
How do I upload data to HR Help Desk to integrate Knowledge documentation?Summary How do I upload data to HR Help Desk to integrate Knowledge documentation? Content (required): I need to upload data into HR Help Desk. Can I do it with HDL or F…