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Trigger email notifications based on Help Desk Queue

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Trigger email notifications based on Help Desk Queue

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We have a requirement to trigger an email notification to agent when SR has been assigned. This has been configured and it is working fine. However, email notifications should not be triggered to agents of a specific Queue.

I have very basic knowledge on groovy and could not write to include multiple conditions.

Currently this is working fine when an SR has been assigned to agent.

if (isAttributeChanged('AssigneeResourceId') && AssigneeResourceId!=null)

return true;

Could someone please help on this? Thank you very much in advance.

Version (include the version you are using, if applicable):

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