Category 276
Discussion List
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Trim characters before or after a space, or other seperator.Summary We have a custom key word routing script to route our incoming email incidents to the proper queues and products. We are looking to see what keyword rules trigge…Jeff Scrobel 30 views 1 comment 1 point Most recent by Mary Gilbert-114916 Reporting & Analytics for B2C Service -
Custom object as a drop down filterSummary Workaround solution for Drop down filterContent I have custom object BallotExclusion linked to contact object. In report filter, I need to show Exclusion reason …chidambaram CT 22 views 0 comments 1 point Most recent by chidambaram CT Reporting & Analytics for B2C Service -
How to hide/remove Duplicate rows on incident report without using Group_result/Aggregate functions.Summary How can I get my report to display only unique values instead of having multiple rows with the same value?Content Hi All Business Use case: Incident Quick search…Bajeebi Shaik 102 views 5 comments 1 point Most recent by Yashwanth Siddaraju Reporting & Analytics for B2C Service -
INC_PERFORMANCE TABLE - CREATE TO FINAL RESOVLE DISCREPANCYSummary INC_PER TABLE SHOWS CREATE TO FINAL RESOVLE SHOW CORRECT DATE WRONG AGENTContent Agent X - closed incident 10/13/2020 Customer - updated incident Agent Y - close…Jeff Scrobel 38 views 2 comments 1 point Most recent by Jeff Scrobel Reporting & Analytics for B2C Service
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How to Filter Assigned field in Task Report(Inline Edit) based on Logged WiseSummary is there any way to only Filter Assigned field data based on the logged in.Content Hi All We have a use case , Area Managers will be reassign tasks to Service En…Bajeebi Shaik 20 views 8 comments 1 point Most recent by Yashwanth Siddaraju Reporting & Analytics for B2C Service
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How to restrict Completed Tasks in-line edit for Assigned field.Summary It is not possible to restrict Completed Tasks in-line edit for Assigned field.Content Hi All Business Scenario: Auto Tasks ( Travel to Customer and Replace FR m…Bajeebi Shaik 27 views 4 comments 1 point Most recent by Ajay Yadav-140866 Reporting & Analytics for B2C Service
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Daily rolling 7-day averages?Summary Is it possible to create a report showing prior 7-day rolling averages for a metric, by Day?Content Hello - I'd like to create a report that presents a daily rol…Loren K 42 views 1 comment 1 point Most recent by Ajay Yadav-140866 Reporting & Analytics for B2C Service -
Display filter value as output in a rowSummary display value passed in a filter, as output in a rowContent Hi all, We have a report to lookup contacts by it's c_id. The requirement is that even if no contact …BishnuPaudel 46 views 1 comment 1 point Most recent by Marius Stana Reporting & Analytics for B2C Service -
Need to validate out of box FCRR usefullnessSummary We need to determine if we can use the out of box FCRR Infolet formula for Agent FCRR or we need to customize to meet our definitionContent The current out of th…Jeff Scrobel 30 views 2 comments 1 point Most recent by Jeff Scrobel Reporting & Analytics for B2C Service
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Using Functions in Report Header and FooterContent I need to report the date of data in a report header (yesterday) as opposed to the date the report was created {CurrentDate}. Is there a way to put the day befor…Connie Cannon 59 views 7 comments 1 point Most recent by Makarand Malandkar Reporting & Analytics for B2C Service -
Looking to find a the table that hosts text result for graph reportsSummary in an Infolet report - Current Backlog, there is a column showing Open Incidents and Responded. I am looking for the associated table. msg_lookup is a command bu…Jeff Scrobel 65 views 5 comments 1 point Most recent by Jeff Scrobel Reporting & Analytics for B2C Service
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Agent Total Response Time field discrepancy: exact definition please?Summary Unclear on the discrepancy between this value, and the datediff from session creation to agent engagementContent In building some basic chat reporting, I want to…Loren K 32 views 3 comments 1 point Most recent by Ajay Yadav-140866 Reporting & Analytics for B2C Service
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Closed and Created incidents reportContent Hi Gurus, We want to show the report on last 3 months, how many is created on particular month and how many closed on particular month. I have used date_group(in…Mohana Gopal S-Oracle 47 views 5 comments 1 point Most recent by Sristy A Reporting & Analytics for B2C Service -
Is there a way to list the reports not used ?Summary Can we list all the reports not used in Service Cloud ?Content Hi Team I am looking for a standard or custom one to list all the reports that are not used in the…abendaoudi-Oracle 48 views 5 comments 2 points Most recent by abendaoudi-Oracle Reporting & Analytics for B2C Service -
Backlog and Closed Cases ReportContent Has anyone created a report that includes both open and closed cases? I want to display a row for each case where it is still in an open status or if it was clos…JLFolkman 22 views 5 comments 1 point Most recent by Ginny Zuckero Reporting & Analytics for B2C Service
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Incident report - assigned to a second groupSummary Incident report that shows if an incident was transferred to a different groupContent Hello, I've been trying to figure out how to display the following scenario…Joe Klimovitsky-183884 47 views 1 comment 1 point Most recent by Joe Klimovitsky-183884 Reporting & Analytics for B2C Service -
what is exact columns names for Parent.ID and Parent.Name in category table?Summary what is exact columns names for Parent.ID and Parent.Name in category table?Content Building report for Categories table , looking two columns Parent.ID and Pare…User_DC3Y4 30 views 3 comments 1 point Most recent by User_DC3Y4 Reporting & Analytics for B2C Service
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Chart display issues Desktop vs BUISummary Chart displaying differently in BUIContent Hi, I'm having a hard time getting a chart to display the same way on BUI as it is on the agent desktop. Any tips woul…Christian UoA 31 views 1 comment 1 point Most recent by Justin_D Reporting & Analytics for B2C Service -
Preview incident - without opening workspace?Content Hello! Could not locate any information in documentation or here at the community, so here goes: My agents wants a preview function of incident (customer thread)…Preben Kristoffer Edvardsen 21 views 5 comments 1 point Most recent by Ginny Zuckero Reporting & Analytics for B2C Service -
Add new note/thread from reportSummary Add new note/thread from reportContent Our finance team need to respond to queries in their queue from a report. They'd like a faster way to do this without havi…User_RS9SV 43 views 3 comments 1 point Most recent by Ginny Zuckero Reporting & Analytics for B2C Service -
Combining results from tables that are joined multiple timesContent Hi, When I join the same table twice using different conditions, both conditions give different results. The agents may satisfy any one or both the conditions. I…Geetha Amrutha 29 views 6 comments 1 point Most recent by Sreekanth Reddy Pothula Reporting & Analytics for B2C Service
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Show custom menu as drop down menu in report filterSummary Show custom menu as drop down menu in report filterContent I have created custom menu "Employment details" with Primary,Additional & Both items. I have custom ob…chidambaram CT 61 views 5 comments 1 point Most recent by chidambaram CT Reporting & Analytics for B2C Service
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All Chat Sessions requested + email Incidents created in 1 view?Summary Need help to create a combined view of all Chat Sessions requested, plus all email Incidents created for any period -- is this possible??Content Hi - is there an…
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Report dynamic filter(custom field) wise using Custom scriptSummary Organization/Contact/Asset Quick Search Report based logged Agent mapped Division/Business Unit wise dynamically filtered.Content Hello,I'm new to the custom scr…Bajeebi Shaik 31 views 8 comments 0 points Most recent by Bajeebi Shaik Reporting & Analytics for B2C Service
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Mapping Incidents as a Child to custom objectSummary Trying to map an incident to a custom objectContent Hello All, We are trying to map an incident as a child of a custom object which we have created, then trying …Mathan Gurusamy-181963 41 views 5 comments 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
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How to use date_add(date, units, interval, round)?Summary How to use date_add(date, units, interval, round)?Content In Incident table for column "incidents.updated" output is "2020-08-20T 08:33:23Z" but expected Output …User_DC3Y4 70 views 1 comment 0 points Most recent by Yashwanth Siddaraju Reporting & Analytics for B2C Service
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Show null value as blank is not working for report columnSummary Show null value as blank is not working for report columnContent I have built the report for incident table and I need blank value for null column. Here null val…User_DC3Y4 38 views 2 comments 0 points Most recent by Sristy A Reporting & Analytics for B2C Service
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Using Report Management Module (RMM) To Find Reports - Analytics Cookbook RecipeContent Using Report Management Module (RMM) To Find Reports: Finding reports in Oracle Service Cloud is possible in the Reports Explorer, but it can difficult if report…Kenny Tietz-23935 253 views 6 comments 13 points Most recent by Neil M Reporting & Analytics for B2C Service -
Incident product number reportSummary We tried checking product/incident tables there it shows product_level as product description whereas we are expecting as product number. –Kindly let us know if …User_DC3Y4 40 views 7 comments 0 points Most recent by Robert Surujbhan-Oracle Reporting & Analytics for B2C Service
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Agent Overview InfoletsSummary Agent Overview Infolets - showing "1 Record"Content I am fairly certain I know this "1 Record" means the report is bulling back 1 record with the intended total …Jeff Scrobel 27 views 1 comment 1 point Most recent by Mary Gilbert-114916 Reporting & Analytics for B2C Service