Category 276
Discussion List
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How to Run Reports when Workspace button is clicked?Content We are trying to simplify the process of sending a report out via email. We are looking to find how we can establish work space rules so when a button is clicked… -
Live Wrap-Up TimeContent I'm trying to create a report that will show what status an agent is currently, if they are in wrap-up mode for any chats and how long they've been in wrap-up mo…James McilWraith 29 views 10 comments 0 points Most recent by Traci Whitley Reporting & Analytics for B2C Service -
Which date filter to use?Content Hi there I am a little unsure about which date filter to use within one of my reports. I am setting up a scheduled report which will run at 6.00pm daily. But it …Simon Eccles 31 views 1 comment 0 points Most recent by Tom Shepherd-124836 Reporting & Analytics for B2C Service
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Organisation hierarchy - how to view all in one report?Content Hi everyone We are trying to clean up and re-organise some of our data (the downside of a data import process) and i would like to see one report where I can est…Nicki Mayers 32 views 2 comments 0 points Most recent by Nicki Mayers Reporting & Analytics for B2C Service
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Multiple calculations for different interfaces in one report - handling timesContent Hi there, I am hoping someone may be able to help me with a report. I have a report which shows me all open incidents by 'brand' - we have separate interfaces fo…Simon Eccles 18 views 3 comments 0 points Most recent by Simon Eccles Reporting & Analytics for B2C Service
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Restricting Report by ageContent I currently looking at editing the Email by Age report and want to restrict it to only to show incidents that are not solved that are older than 48hours or our S…Brooke Cameron 23 views 1 comment 0 points Most recent by Andrew Challis-Oracle Reporting & Analytics for B2C Service
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Notification ScreenContent Hi Gurus, Can we customize the Notification report? Thanks, MohanMohana Gopal S-Oracle 22 views 0 comments 1 point Started by Mohana Gopal S-Oracle Reporting & Analytics for B2C Service -
Recent search reportContent Hi All, Please find the attached screenshot.can we remove the recent searches in the Report.? Thanks, MuthuMuthulakshmi Muthaiah-121678 36 views 1 comment 0 points Most recent by Vikash Patel-123058 Reporting & Analytics for B2C Service -
List of reportsContent Does anyone have a list of OOTB reports that we can share with customer ?Niranjan Manohar 41 views 1 comment 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service
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customer thread count when the last status was pendingContent Hello Team, I have to create two column in the same report based on the below condition:- 1. I want to calculate the average time when the status was in pending …Vikash Patel-123058 39 views 2 comments 0 points Most recent by Vikash Patel-123058 Reporting & Analytics for B2C Service
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Is there a way to increase the Text Length Limit beyond 300000 on a Blob?Content I am trying to include the answers.solution field (which is a blob) in a report and it will not let me Save a value higher than 300000 in the Text Length - Limit…Melissa Riley @ESG 28 views 2 comments 1 point Most recent by Melissa Riley @ESG Reporting & Analytics for B2C Service -
calculate average time between two dates based on statusContent Hi Guys, I want to calculate the average time between two dates based on the status. Don't know how to write correct syntax for that. Please refer the attachment…Vikash Patel-123058 24 views 7 comments 0 points Most recent by Vikash Patel-123058 Reporting & Analytics for B2C Service
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Incident status change following scheduled report? or Timed status change?Content Hi all, I doubt this is possible but thought I would ask. I have a scheduled report that runs periodically, e.g. 10am and 2pm every day. This delivers the report…Simon Eccles 18 views 2 comments 0 points Most recent by Simon Eccles Reporting & Analytics for B2C Service
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Table containing Open Edit Report configurationContent I need report that describes the Open and Edit parameters of reports per profile. Does anybody know which table contains the open and edit parameters for each re…Connie Cannon 30 views 2 comments 0 points Most recent by User_EERZY Reporting & Analytics for B2C Service -
If Incident created due to reply to expired incidentContent In conjunction with my post here https://cloudcustomerconnect.oracle.com/posts/1c3dfa733a, I am trying to find a way to identify incidents that were responded to…Tyler Davidson 41 views 2 comments 0 points Most recent by Tyler Davidson Reporting & Analytics for B2C Service
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Weekends on Due Date crosstabContent I'm making a cross tab report that shows the response due for a week. Our SLA doesn't include weekends. In the cross tab, the day of week is showing M-F, but the…Marlena C-121424 31 views 2 comments 0 points Most recent by Dietrik -120086 Reporting & Analytics for B2C Service
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Column Sorting by Month, Not YearContent Why will this column sort by month and not year?Nick L-113854 24 views 3 comments 0 points Most recent by Dietrik -120086 Reporting & Analytics for B2C Service -
Removing white space from reports (columns)Content Hi, I am trying to remove some extra space from my reports which I think is caused by the length of the report title maybe. I've attached a screen print showing …Simon Eccles 37 views 2 comments 0 points Most recent by Simon Eccles Reporting & Analytics for B2C Service
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Report on Standard Text Used in ChatContent The Standard Report Used by Agent does a great job of telling us the standard text used for email responses, but it doesn't look like it covers Chat Sessions. Fr…user3511667 38 views 2 comments 1 point Most recent by Erica (Leep) Anderson Reporting & Analytics for B2C Service -
"Live" Performance StatsContent Hi all, I have struggled for a while to get live performance stats. I have some, but they are in separate reports. What I would like to see is a single report wi…Simon Eccles 33 views 2 comments 0 points Most recent by Bastiaan van der Kooij Reporting & Analytics for B2C Service
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How do I add a default text string to the run-time filter in a report?Content Hi I think we have reached a data limit in our system where even our 'quick search reports' are having to queue so i'm looking at options to reduce the amount of…Nicki Mayers 22 views 2 comments 1 point Most recent by Nicki Mayers Reporting & Analytics for B2C Service
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Reporting SLAs on Social Monitor created IncidentsContent Hi All, I have been trying to build this reports for almost 3 days straight now. My client is using Social Montior to handle direct and private messages. the cur…Colin Campbell-118909 15 views 1 comment 0 points Most recent by Colin Campbell-118909 Reporting & Analytics for B2C Service -
Expression Help - First Solver for FCRContent I'm working on a FCR report. I have created a Custom Incident Field called FCR that changes from Yes, to No, once an incident is Updated. What I am trying to bui…Tyler Davidson 32 views 1 comment 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service
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Report layout - horizontal instead of vertical?Content Hi all, Is it possible to change the report layout from vertical to horizontal? For example FROM Agent Incidents Handled A 100 B 245 C 123 TO Agent A B C Incide…Simon Eccles 22 views 4 comments 0 points Most recent by Simon Eccles Reporting & Analytics for B2C Service
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Tracking Knowledge Articles Sent by AgentsContent Similar to the Standard Text Utilized by Agents report, I'd like to be able to track which knowledge base articles are being sent to our members, and by which ag…Nick L-113854 33 views 4 comments 0 points Most recent by Erica (Leep) Anderson Reporting & Analytics for B2C Service
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How to calculate Unresolved incidents after End user reply backContent I created a report which calculate how many Incidents closed by an agent, however i am stuck on a question as below : if agent mark incident as Resolve (Close) a…J Smith 27 views 4 comments 0 points Most recent by Pramod Vasudeva Murthy-80436 Reporting & Analytics for B2C Service -
Chats Avoided by Intervention - SmartAssistantContent We're going to add SmartAssistant before chat requests are submitted, to better help our members self service. There's a report, Questions Avoided by Interventio…Nick L-113854 30 views 3 comments 0 points Most recent by Nick L-113854 Reporting & Analytics for B2C Service
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Unique Accounts number logged in the systemContent Hello, I created a report which shows me the agents which are logged on a daily basis, but the report counts the number of lines for each login and not the uniqu…Mirela Iepure 28 views 6 comments 0 points Most recent by Mirela Iepure Reporting & Analytics for B2C Service -
Answers Display Control - report on times viewedContent HI all, We would like to use the workspace feature of displaying an answer within the workspace by adding an Answer Display control; however, has anyone added th…JT Hudson 17 views 2 comments 0 points Most recent by Erica (Leep) Anderson Reporting & Analytics for B2C Service
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# Days since an incident was openedContent Hello everyone, I want to show the number of days an incident has been open by calculating the datediff between incident.created and sysdate on a report. Can any…Toby Thomas-115026 34 views 3 comments 0 points Most recent by Colin Campbell-118909 Reporting & Analytics for B2C Service