Category 276
Discussion List
-
Can you create a Drill Down Level for Sub-Totals?Content I have a report similar to the attached image where I have created drill down levels for some grouped records. This works great. I would like to be able to click…NDKoze 39 views 1 comment 0 points Most recent by Dietrik -120086 Reporting & Analytics for B2C Service -
How to add exceptions to dashboard reportsContent Would like to add exceptions to dashboard reports to give a visual indication as to where a request is in relation to its SLA. The requirements are below: * If 0…Ramesh Reddy-124546 27 views 1 comment 0 points Most recent by Sebastiaan Draaisma-122509 Reporting & Analytics for B2C Service -
A report that contains segments (contact with o not with email)Content I need to créate a report. This report must show campaign and contact.related to this campaign. The trouble I have is the following: The report only show contact…Vilma Parra 15 views 0 comments 0 points Most recent by Vilma Parra Reporting & Analytics for B2C Service -
Organization SearchContent Morning everyone! Please see the attached image, I added an additional search field (External Customer ID) to "Search Organizations" (This is a search from the H…Donnie Guthrie 23 views 5 comments 0 points Most recent by Donnie Guthrie Reporting & Analytics for B2C Service -
Proactive Chat Offer Statistics by Queue?Content We're getting ready to launch proactive chat on our site and it will be in multiple locations with each location assigned to a specific queue. In looking at the …Traci Whitley 13 views 1 comment 0 points Most recent by Ed Gioffre Reporting & Analytics for B2C Service
-
How can I configure a daily, scheduled, *unique* list?Content I don't know if I'm trying to do something a little unorthodox, but here goes: We have incidents to which we assign certain dispositions. We would like to run a …Christos S. 22 views 2 comments 0 points Most recent by Christos S. Reporting & Analytics for B2C Service -
Understanding what end users are asking via chatContent Hi All, I am trying to build a report that tells me what kind of chats we have through, in a hope of gleaning some insight to further develop our FAQ's. I have l…Pete Beckwith 21 views 1 comment 0 points Most recent by Barrilito van Dijk Reporting & Analytics for B2C Service -
report with indicator calculated from several areaContent Hello is it possible to define a report which represent by contact some indicator calculated from several objects as # incident open, # incident Web , # incident…Cedric stephant 23 views 1 comment 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service
-
Incident Reporting DesignContent I am trying to create a report that will pull if there are multiple incidents from a particular contacts email address. Our customers will email in multiple time…Alexis Herron 22 views 2 comments 0 points Most recent by Colby Ross Reporting & Analytics for B2C Service -
Remove duplicate incidents from a reportContent Is there a possibility to remove duplicate incidents from a report (like the "remove duplicates" function in excel)? I have created a report to check which compa…Ingrid De Kreuk 85 views 5 comments 0 points Most recent by Pete Beckwith Reporting & Analytics for B2C Service -
Unable to calculate Responses Sent by Agent / Total Login time by Agent in one reportContent Request * Calculate PPHW using the following formula * PPHW = Responses sent by Agent/Total Login Time By Agent Issue I'm unable to get this data on one report b…Ajay John 38 views 4 comments 0 points Most recent by Ajay John Reporting & Analytics for B2C Service -
How to learn Complex reporting in RightnowContent Guys, Can anyone suggest me what is best practise to learn Rightnow reporting stuff. Do I need to learn SQL for better understanding or what is best way where I …Vikash Patel-123058 38 views 4 comments 0 points Most recent by Dietrik -120086 Reporting & Analytics for B2C Service
-
Recipient list in email not visibleContent Hi, While scheduling reports, Is it possible to see the recipient list in email to list? Regards, KumaranSaravanan Sekar-124674 25 views 1 comment 0 points Most recent by Narendra Muttineni Reporting & Analytics for B2C Service -
Set report to deferred execution - Unable to save the settingsContent Hi, We have a report that is very useful for the Knowledge managers and they do not want any changes to that. We have optimized it to the extent possible but at …Pratyush Sharma-113976 52 views 1 comment 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service -
RunAnalyticsReport filtering based on sysdateContent Hi, I am running the analytics report in my SOAPUI and getting the output. I now need to specify a filter within the input payload so as to return only the incid…Vignesh Nagarajan-126051 41 views 2 comments 0 points Most recent by Vignesh Nagarajan-126051 Reporting & Analytics for B2C Service
-
Survey Report Product WiseContent Hi, We need to create survey activity report product wise.From the surveys,mailings & mailings format table I can get all the required columns like number of cli… -
Reporting questions from Texas User Group meetingContent There were a number of questions regarding reporting and Vimal has provided some resources: Performance best practices whitepaper (and corresponding Modern Servi…Steve Mintz 18 views 2 comments 1 point Most recent by Steve Mintz Reporting & Analytics for B2C Service
-
Questions involving the Type column of the Transactions tableContent I have a column to track incidents created for live chat: sum(if(transactions.trans_type=2&transactions.source_lvl2=1017,1)) We have the incidents set to be crea…Nick L-113854 25 views 0 comments 0 points Most recent by Nick L-113854 Reporting & Analytics for B2C Service -
Inline editing option is disabled optionContent Hi All, I have created a custom report for Incident and give permissions to edit the report for the profile level and in report level. But, the inline editing op…Muthulakshmi Muthaiah-121678 32 views 1 comment 0 points Most recent by Dietrik -120086 Reporting & Analytics for B2C Service -
Comparison Columns, need assistance interpreting documentationContent I want to build a report that compares aggregate chats weekly by queue, week over week, with additional columns indicating the percentage change +- between the w…Dan Clegg-119885 30 views 0 comments 0 points Most recent by Dan Clegg-119885 Reporting & Analytics for B2C Service -
Modify Agent Activity Report to count all responses send by AgentContent We are looking at Oracle's OOTB report - Agent Activity. Report ID: 55 We are trying to capture * Outgoing emails by the Agents * and emails that are being respo…Ajay John 30 views 1 comment 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service
-
Use Custom Scripts as FiltersContent I have a report that already uses custom scripts to do a certain calculation. However, I want to know if it's possible to use custom scripts as filters? Version …Marv Ferrer 41 views 1 comment 0 points Most recent by Marv Ferrer Reporting & Analytics for B2C Service -
Hourly Incident Activity Today - Analytics Cookbook RecipeContent Incident Activity Hourly Incidents Activity Today Author: Bastiaan van der Kooij Independent Oracle Service Cloud Consultant Difficulty rating: (Advanced) Target…Bastiaan van der Kooij 153 views 3 comments 9 points Most recent by Kristi Karels Reporting & Analytics for B2C Service -
Get data of Current Fiscal Year-Month WiseContent 1. To list the months: Our Fiscal year starts from July and ends in June. I need to get details of cases which were closed in current fiscal year grouped by mont…
-
Multiple charts in one dashboardContent I'm trying to create a dashboard that has "Incidents by category" with a separate graph for each of our offices (each office is a queue). To start off, I create …Opie 36 views 1 comment 0 points Most recent by Dietrik -120086 Reporting & Analytics for B2C Service
-
Profile Permissions - Reporting on Administration Tab SelectionsContent Trying to locate the table where this info is captured to generate a report. Need to know if the options are selected or not. Thanks in advance for any feedback.…Joe P. 24 views 2 comments 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service -
Answers Not Used - Analytics Cookbook RecipeContent Answers Not Used With Starters and desert Author: Dietrik KPN Consulting Difficulty rating: (Intermediate) Target persona: Content Manager Ingredients: 4 Total R…Dietrik -120086 114 views 1 comment 5 points Most recent by Erica (Leep) Anderson Reporting & Analytics for B2C Service -
Team Open Incidents Summary (Team Dashboard) - Analytics Cookbook RecipeContent Team Open Incidents Summary (Team Dashboard) With Incident Details Report Link Author: Kenny T Oracle Service Cloud Analytics Product Manager Difficulty rating: …Kenny Tietz-23935 130 views 1 comment 6 points Most recent by Erica (Leep) Anderson Reporting & Analytics for B2C Service -
Report to check backlog in a specific date.Content Hello everybody, I'm trying to create a custom report to show the backlog of incidents in a specific date. For example, I choose a range of dates, 2016/04/01 unt…Leonardo De Souza 35 views 0 comments 0 points Most recent by Leonardo De Souza Reporting & Analytics for B2C Service
-
Hello Team, As we have multiple Relationship Item under insert control tab Like( File...Content Hello Team, As we have multiple Relationship Item under insert control tab Like( File Attachment, Log view, Audit Log, case view etc.) What I need is, when I am …Vikash Patel-123058 20 views 1 comment 0 points Most recent by Dietrik -120086 Reporting & Analytics for B2C Service