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How to learn Complex reporting in Rightnow

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edited Mar 9, 2016 6:25AM in Reporting & Analytics for B2C Service 4 comments

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Guys, 

Can anyone suggest me what is best practise to learn Rightnow reporting stuff.  Do I need to learn SQL for better understanding or what is best way where I can start catching the logic for complex report. In My organization I have assigned to create complex report which requires more logic hence trying to understand what is the best way to learn complex report.

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