Category 276
Discussion List
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Time in Status filterContent Hey everyone! I have created a report that shows the "Time in Status" of particular incidents with the formula below. date_diff(incidents.updated, sysdate ()) Ho…Matt Miller-114807 63 views 2 comments 0 points Most recent by Matt Miller-114807 Reporting & Analytics for B2C Service -
PoojaK 21 views 2 comments 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service -
How to create expand/collapse threads on "Messages"Content Hi everyone! Hope you can assist me with the report I'm attempting to create, regards to the title of this topic. Based on this idea , and our own company needs …Preben Kristoffer Edvardsen 24 views 1 comment 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service -
Service Cloud Reporting Tool - Pivot TableContent We recently transitioned from CRMOD to Service Cloud and I am wondering if I am able to use a pivot table within the reporting tool. We summarized/categorized ou…Dereck Djernes 27 views 1 comment 0 points Most recent by Ryan Schofield-122326 Reporting & Analytics for B2C Service
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Number of clicks on a link in an answerContent I am trying to find/build as report that can tell me the number of times a link in an answer has been clicked but not having any luck. Can anyone help?bjs -119478 33 views 2 comments 1 point Most recent by Rhonda Warren Reporting & Analytics for B2C Service
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Register Now! Ask the Experts Webinar: Data ValidationContent Oracle Service Cloud Ask the Experts Webinar Register Now! Validate Data in Your Reports to Ensure the Story You’re Telling is Accurate Wednesday, March 23rd @ 8…Stephanie Kaleva 12 views 2 comments 1 point Most recent by Kenny Tietz-23935 Reporting & Analytics for B2C Service -
Avg Calculation using rel_date_diff functionContent Hi All, I want to calculate average between two dates (incidents closed and incidents created) using rel_date_diff function for excluding holiday and for this I …Vikash Patel-123058 65 views 2 comments 0 points Most recent by Vikash Patel-123058 Reporting & Analytics for B2C Service
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Showing data row wise instead of Column wiseContent Hi Team, I don't know weather this is possible or not in Rightnow. But based on my current requirement I need to know can we show the data rows wise instead of c…Vikash Patel-123058 24 views 1 comment 0 points Most recent by Kenny Tietz-23935 Reporting & Analytics for B2C Service
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Query to display recent itemsContent I need to display top 5 recent items in my custom page. Is there any report available in rightnow through which we can see recent item (like as shown in recent i…Saniya Zahid 43 views 1 comment 0 points Most recent by Anthony Smith-114390 Reporting & Analytics for B2C Service
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Joining Prod-Cat mapping in report with Answers tableContent I have a basic Answers report showing a range answers' selected products and categories. However, I only want the categories mapped to one product to appear in t…Darryn Verey 25 views 5 comments 0 points Most recent by Anthony Smith-114390 Reporting & Analytics for B2C Service
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How many times an incident was changed to a certain statusContent Hey everyone, I am trying to create a report that shows how many times an incident was changed to a "Waiting" status. Simply put, if the incident was changed fro…Matt Miller-114807 41 views 7 comments 0 points Most recent by Matt Miller-114807 Reporting & Analytics for B2C Service
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Report on login user detail on CP sideContent Hi All, I need to show the login user detail at customer portal side,I have attach Report for that. Is I want to apply filter in report or customer portal side. …Saravanan Sekar-124674 37 views 4 comments 0 points Most recent by Saravanan Sekar-124674 Reporting & Analytics for B2C Service -
report for open answers survey question with possibility to filter on CSAT questionContent We have created a report that shows us the open answer to our survey (see definition attached). However, we want to be able to filter the results on the results …Ingrid De Kreuk 33 views 1 comment 0 points Most recent by Amy Nash Reporting & Analytics for B2C Service -
Report for time assigned to incident queue?Content I am looking to create a report that will show how much time has elapsed between queue transitions. For example, an incident is created and assigned to a L1 queu…Chris Milton-115512 53 views 1 comment 0 points Most recent by Amy Nash Reporting & Analytics for B2C Service -
Incident Effectiveness ReportContent Hi everyone! I am attempting to build a report that shows the following criteria: Of all incidents CREATED during a date range, how many were marked Solved withi…Matt Miller-114807 31 views 1 comment 0 points Most recent by Amy Nash Reporting & Analytics for B2C Service
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How to Report on Organization HeirarchyContent Morning everyone! I need to know how I can easily create a report based off of one clients Hierarchy. I have one major client which we will be assisting many of …Donnie Guthrie 41 views 7 comments 0 points Most recent by Andrew Challis-Oracle Reporting & Analytics for B2C Service -
Report exceeds query size limit.Content I have created a custom chat report using tables Chats / Chat Events / Accounts. The reason the Accounts table is being used is so I can filter by group. I am al…Brian Smith-123725 58 views 1 comment 0 points Most recent by Justin_D Reporting & Analytics for B2C Service
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How to show a calculation output just one time (not in a column for every record)?Content Hi, EXAMPLE: We have a report that has a calculated column of "Total Time" (sum (......)), and another calculated column of "Total Quantity" (another sum (......…David Soto V. 47 views 1 comment 0 points Most recent by Dietrik -120086 Reporting & Analytics for B2C Service
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How to Run Reports when Workspace button is clicked?Content We are trying to simplify the process of sending a report out via email. We are looking to find how we can establish work space rules so when a button is clicked… -
Live Wrap-Up TimeContent I'm trying to create a report that will show what status an agent is currently, if they are in wrap-up mode for any chats and how long they've been in wrap-up mo…James McilWraith 37 views 10 comments 0 points Most recent by Traci Whitley Reporting & Analytics for B2C Service
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Which date filter to use?Content Hi there I am a little unsure about which date filter to use within one of my reports. I am setting up a scheduled report which will run at 6.00pm daily. But it …Simon Eccles 29 views 1 comment 0 points Most recent by Tom Shepherd-124836 Reporting & Analytics for B2C Service
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Organisation hierarchy - how to view all in one report?Content Hi everyone We are trying to clean up and re-organise some of our data (the downside of a data import process) and i would like to see one report where I can est…Nicki Mayers 31 views 2 comments 0 points Most recent by Nicki Mayers Reporting & Analytics for B2C Service
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Multiple calculations for different interfaces in one report - handling timesContent Hi there, I am hoping someone may be able to help me with a report. I have a report which shows me all open incidents by 'brand' - we have separate interfaces fo…Simon Eccles 13 views 3 comments 0 points Most recent by Simon Eccles Reporting & Analytics for B2C Service
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Restricting Report by ageContent I currently looking at editing the Email by Age report and want to restrict it to only to show incidents that are not solved that are older than 48hours or our S…Brooke Cameron 18 views 1 comment 0 points Most recent by Andrew Challis-Oracle Reporting & Analytics for B2C Service
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Notification ScreenContent Hi Gurus, Can we customize the Notification report? Thanks, MohanMohana Gopal S-Oracle 17 views 0 comments 1 point Most recent by Mohana Gopal S-Oracle Reporting & Analytics for B2C Service -
Recent search reportContent Hi All, Please find the attached screenshot.can we remove the recent searches in the Report.? Thanks, MuthuMuthulakshmi Muthaiah-121678 31 views 1 comment 0 points Most recent by Vikash Patel-123058 Reporting & Analytics for B2C Service -
List of reportsContent Does anyone have a list of OOTB reports that we can share with customer ?Niranjan Manohar 39 views 1 comment 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service
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customer thread count when the last status was pendingContent Hello Team, I have to create two column in the same report based on the below condition:- 1. I want to calculate the average time when the status was in pending …Vikash Patel-123058 35 views 2 comments 0 points Most recent by Vikash Patel-123058 Reporting & Analytics for B2C Service
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Is there a way to increase the Text Length Limit beyond 300000 on a Blob?Content I am trying to include the answers.solution field (which is a blob) in a report and it will not let me Save a value higher than 300000 in the Text Length - Limit…User_EEQVS 23 views 2 comments 1 point Most recent by User_EEQVS Reporting & Analytics for B2C Service -
calculate average time between two dates based on statusContent Hi Guys, I want to calculate the average time between two dates based on the status. Don't know how to write correct syntax for that. Please refer the attachment…Vikash Patel-123058 23 views 7 comments 0 points Most recent by Vikash Patel-123058 Reporting & Analytics for B2C Service