Category 276
Discussion List
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Query Size Limitation errorContent Hi, Recently we have started facing the 'Query size limitation error' for certain reports. Even if tried to run the report with date created value(Custom Object)…Kishor C Tom 61 views 2 comments 0 points Most recent by Kishor C Tom Reporting & Analytics for B2C Service -
Agent Selecting Multiple Dispositions (or Subject/Categories)?Content Is it possible to set up the Subject, Category and Disposition Menus to act as a list that the agent can check multiple that apply? In our call centers there are…User_2025-02-03-19-28-20-911 15 views 4 comments 0 points Most recent by User_2025-01-30-19-06-33-073 Reporting & Analytics for B2C Service -
Change date based on Logged InContent I'd like to use "Logged In Account" in an IF statement to adjust the time for a column that reports a date. Our report simply shows a queue that is sorted by Dat…User_2025-02-03-19-28-20-911 23 views 0 comments 0 points Most recent by User_2025-02-03-19-28-20-911 Reporting & Analytics for B2C Service
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Contact Report ExportContent Hi All, How to disable the feature of exporting the contacts in the contact report. Thanks, Seethalakshmi SUser_2025-02-03-19-42-55-164 33 views 2 comments 1 point Most recent by Razvan Lupu-Support-Oracle Reporting & Analytics for B2C Service
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Recent items in a search reportContent Could someone help me in understanding the persistence of results under Recent section in a search report? Taking a scenario where a staff account uses the same…User_2025-02-03-22-01-15-363 25 views 1 comment 0 points Most recent by Andrew Challis-Oracle Reporting & Analytics for B2C Service
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Help with Report Filter Expression for ExceptionContent Hi All, We're trying to write an exception in a report, to show the row in yellow, when the below criteria is met. However, we're constantly getting the error "E…Mia B 28 views 3 comments 0 points Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service -
Incidents which are unresolved for 20 days or more.Content Hi, Use Case:- To show the incidents which are unresolved for 20 days or more in a report. Please help. Thanks Version May 2015User_2025-02-01-09-02-02-742 15 views 3 comments 0 points Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service
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Contact table inner joinsContent Hi All, Could we create a report/filter for the contacts table with in contact? For Eg:I have to retrieve the duplicate contacts in the system.some times first n…User_2025-02-03-18-29-17-316 29 views 1 comment 0 points Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service
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Pulling Incident BacklogsContent Hello, We are attempting to pull our incident backlog however we have a tricky question but perhaps someone here knows how we could pull this data. We need to fi…User_2025-02-03-18-36-38-730 24 views 2 comments 0 points Most recent by User_2025-02-03-18-36-38-730 Reporting & Analytics for B2C Service
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Add field/column to incident queue reportContent We have email links on our individual websites related to specific products. Customers use these email links to ask questions about that specific product. The em…User_2025-02-03-18-33-43-372 11 views 1 comment 0 points Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service
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Count of Incident that never escalatedContent Hi Team, Does any one know how can get the total cases that never been escalated? & How can write "NOT IN" as a expression in a column Appreciate your help in ad…User_2025-02-03-19-26-48-025 25 views 2 comments 0 points Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service
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Average Time to respondContent Hi i am struggling with a report. I need the following column month wise for an incident. Average time to respond.- Avg of the time difference between the custom…User_2025-02-03-22-27-06-740 27 views 2 comments 0 points Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service
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Calculate performance time from assign to response, but exclude a particular queueContent Group Performance Simple (Report ID 52) I need to know the average time it takes from assignment to a response being sent. I have my filter set to use: Interval …User_2025-02-03-20-01-41-735 28 views 2 comments 0 points Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service
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Getting Value into Report Custom ScriptContent Hello, I am using a report inside of a workspace of Organization. I am trying to get the orgs.org_id of the the opened organization inside the custom script of a…User_2024-12-17-20-47-34-132 154 views 19 comments 1 point Most recent by Travis Cable Reporting & Analytics for B2C Service
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Can I call Report through Custom ScriptContent Guys, Is this possible in Rightnow. Can I call report through custom script? Scenario is:- I have a report along with some custom script and In the same custom s…User_2025-02-03-19-26-48-025 70 views 6 comments 0 points Most recent by User_2025-02-03-19-26-48-025 Reporting & Analytics for B2C Service
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No. of reopened incidents for the dayContent Hi, I need to get the number of reopened incidents for the day i.e. no. of incidents for which the status changed from the solved Status type to Unresolved statu…User_2025-02-03-22-27-06-740 30 views 1 comment 0 points Most recent by User_2025-02-03-19-30-01-975 Reporting & Analytics for B2C Service
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How to report on undeliverable emailsContent I'm looking to get a report together that shows me all outbound emails that have come up as undeliverable in the audit log. This is only the emails that have gon…User_2025-02-03-17-03-04-780 23 views 3 comments 0 points Most recent by JBaxter Reporting & Analytics for B2C Service
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File attachments in ReportsContent Hi Is there a way to include file attachments from incidents, contacts, organisations, etc, and file attachments from a custom widget on to a report? thanksUser_2025-02-03-18-57-52-212 59 views 2 comments 0 points Most recent by User_2025-02-03-18-57-52-212 Reporting & Analytics for B2C Service
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Time in Status filterContent Hey everyone! I have created a report that shows the "Time in Status" of particular incidents with the formula below. date_diff(incidents.updated, sysdate ()) Ho…User_2025-02-01-08-41-04-877 63 views 2 comments 0 points Most recent by User_2025-02-01-08-41-04-877 Reporting & Analytics for B2C Service
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PoojaK 21 views 2 comments 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service
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How to create expand/collapse threads on "Messages"Content Hi everyone! Hope you can assist me with the report I'm attempting to create, regards to the title of this topic. Based on this idea , and our own company needs …User_2025-02-01-08-38-15-811 24 views 1 comment 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service
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Service Cloud Reporting Tool - Pivot TableContent We recently transitioned from CRMOD to Service Cloud and I am wondering if I am able to use a pivot table within the reporting tool. We summarized/categorized ou…User_2025-01-23-22-39-27-353 27 views 1 comment 0 points Most recent by User_2025-02-03-21-53-19-701 Reporting & Analytics for B2C Service
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Number of clicks on a link in an answerContent I am trying to find/build as report that can tell me the number of times a link in an answer has been clicked but not having any luck. Can anyone help?User_2025-02-03-20-11-26-342 33 views 2 comments 1 point Most recent by User_2025-02-01-08-14-04-387 Reporting & Analytics for B2C Service
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Register Now! Ask the Experts Webinar: Data ValidationContent Oracle Service Cloud Ask the Experts Webinar Register Now! Validate Data in Your Reports to Ensure the Story You’re Telling is Accurate Wednesday, March 23rd @ 8…Stephanie Kaleva 12 views 2 comments 1 point Most recent by Kenny Tietz-23935 Reporting & Analytics for B2C Service -
Avg Calculation using rel_date_diff functionContent Hi All, I want to calculate average between two dates (incidents closed and incidents created) using rel_date_diff function for excluding holiday and for this I …User_2025-02-03-19-26-48-025 65 views 2 comments 0 points Most recent by User_2025-02-03-19-26-48-025 Reporting & Analytics for B2C Service
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Showing data row wise instead of Column wiseContent Hi Team, I don't know weather this is possible or not in Rightnow. But based on my current requirement I need to know can we show the data rows wise instead of c…User_2025-02-03-19-26-48-025 24 views 1 comment 0 points Most recent by Kenny Tietz-23935 Reporting & Analytics for B2C Service
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Query to display recent itemsContent I need to display top 5 recent items in my custom page. Is there any report available in rightnow through which we can see recent item (like as shown in recent i…User_2025-02-03-17-20-03-936 43 views 1 comment 0 points Most recent by User_2025-02-01-08-17-55-035 Reporting & Analytics for B2C Service
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Joining Prod-Cat mapping in report with Answers tableContent I have a basic Answers report showing a range answers' selected products and categories. However, I only want the categories mapped to one product to appear in t…User_2025-02-01-08-32-25-828 25 views 5 comments 0 points Most recent by User_2025-02-01-08-17-55-035 Reporting & Analytics for B2C Service
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How many times an incident was changed to a certain statusContent Hey everyone, I am trying to create a report that shows how many times an incident was changed to a "Waiting" status. Simply put, if the incident was changed fro…User_2025-02-01-08-41-04-877 41 views 7 comments 0 points Most recent by User_2025-02-01-08-41-04-877 Reporting & Analytics for B2C Service
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Report on login user detail on CP sideContent Hi All, I need to show the login user detail at customer portal side,I have attach Report for that. Is I want to apply filter in report or customer portal side. …User_2025-02-03-19-33-02-045 37 views 4 comments 0 points Most recent by User_2025-02-03-19-33-02-045 Reporting & Analytics for B2C Service