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Time in Status filter

edited Mar 31, 2016 9:21PM in Reporting & Analytics for B2C Service 2 comments

Content

Hey everyone!

I have created a report that shows the "Time in Status" of particular incidents with the formula below.

date_diff(incidents.updated, sysdate ())

However, when I attempt to add the "Time in Status" formula as a filter, and attempt to only show incidents who have been in that status for X amount of time, none of my incidents show up on the report. No matter what time I put in this filter, no incidents are returned on the report. 

I have attached an image of my filter.

Does anyone easily know what I am doing incorrect here? Thanks in advance for your help!

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