Category 276
Discussion List
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Survey Results Filter not filtering the actual answers.....Content We are trying to filter the results from our surveys and have added the date completed filter to the report however there is an action function that is calling a… -
Question for a Survey Reporting FilterContent We have recently began exploring surveying in our business. We are interested in creating a scheduled report based on a few criteria. On this specific report we …Tyler Davidson 23 views 2 comments 0 points Most recent by Tyler Davidson Reporting & Analytics for B2C Service -
Last Referring URL ReportContent Hey everyone, I am attempting to build a custom report to show the Last Referring URL before a Chat Request. I have built a "referrer" report where I used "click…Matt Miller-114807 40 views 0 comments 0 points Most recent by Matt Miller-114807 Reporting & Analytics for B2C Service -
"Unknown" in Chats by Operating SystemContent Hello, Our client success manager created a custom report for my team and me since we just implemented Live Chat on our FAQ site. It follows the same format as t…Angela Pesce 23 views 1 comment 0 points Most recent by Mehrzad Kootar Reporting & Analytics for B2C Service
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Clickstreams table for Answers?Content Hello, I'm trying to create a report that shows a breakdown of answers by OS, filtered by product and date. I can't get the report to run (it keeps breaking due …Cameron Royce 33 views 1 comment 0 points Most recent by Mehrzad Kootar Reporting & Analytics for B2C Service
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How to Add exception based below conditionContent Hello Team, Finding difficulty to write correct syntax during creation of exception. Color indication should be showed based on the below condition. If incident …Vikash Patel-123058 15 views 1 comment 0 points Most recent by Dietrik -120086 Reporting & Analytics for B2C Service
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Last updated by - IncidentContent Hi Gurus, How could we get the Last Updated By in Reports, Connect PHP Thanks, MohanMohana Gopal S-Oracle 30 views 1 comment 0 points Most recent by Dietrik -120086 Reporting & Analytics for B2C Service -
Joining Two Condition In ExceptionContent Guys help me here, I want to add two condition in one exception but not able write correct syntax. If incident created less than 2 hours and incident priority is…Vikash Patel-123058 24 views 4 comments 0 points Most recent by Vikash Patel-123058 Reporting & Analytics for B2C Service
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Incident Performance TrendsContent Hey Guys, We want to improve the way things are being measured in our queues and I need your assistance with that. Currently, we are using the slightly modified …Sky Dagan 28 views 3 comments 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service -
Any way to count the contact list on automatic schedule via report?Content I want a report that tells me the total count from a contact list. I am facing two issues with the type of report I am trying to create: * The count field in “co…Lavish Kumar 36 views 0 comments 0 points Most recent by Lavish Kumar Reporting & Analytics for B2C Service
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Format Agent reports so they can see if incident has been updated by anotherContent In our business, agents often need additional information from a client via mail or fax. They will set the severity of the incident to "pending client". When the…Dorothy Perez 36 views 2 comments 0 points Most recent by Dorothy Perez Reporting & Analytics for B2C Service -
Notifications TableContent Is it possible to write a custom report based on notifications. We want to slightly customize what our users see.user3511667 26 views 0 comments 0 points Most recent by user3511667 Reporting & Analytics for B2C Service -
Breaking Down Chat VolumeContent Hi, I'm trying to build a report where we can breakdown the chat volume we received by: 1. Interactive Chat - chats where in there are at least 1 message coming …Allan Chionglo 9 views 2 comments 0 points Most recent by JaneSolihull Reporting & Analytics for B2C Service
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Workflow, Workspace, and Script Management ReportsContent Is there a reporting module similar to Report Management that will tie them all together? Example, I want to see all the workspace and scripts that use the orgs.…Connie Cannon 38 views 2 comments 0 points Most recent by Connie Cannon Reporting & Analytics for B2C Service -
Make searches smarter, ability to search part words?Content Hi all, Is there a way to improve search functionality across contacts and assets? As an example, if I have an asset of "Blue Laptop", I have to enter this exact…Simon Eccles 15 views 6 comments 0 points Most recent by Pramod Vasudeva Murthy-80436 Reporting & Analytics for B2C Service
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Putting Multiple reference number at run timeContent Hello Team, I want to put multiple reference number at run time in the search criteria but it's throwing error. what is correct syntax for that? Refer the screen…Vikash Patel-123058 13 views 7 comments 0 points Most recent by Sara Knetzger-122432 Reporting & Analytics for B2C Service
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How to get the Agent response values from the Guided Assistance??Content Hi All, Does anyone knows how to get the Agent response which were entered in the Guided Assistance? I am trying to creating one report which must display the GA…Narendra Muttineni 16 views 6 comments 0 points Most recent by Narendra Muttineni Reporting & Analytics for B2C Service -
Manager ReportsContent Dear Experts, I have set the agent hierarchy as : Manager 1 -> Manager 2 -> Agent1, Agent2 When I open any of the standard managerial reports(say opportunity rep…Navin Jose - Cloud 40 views 1 comment 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service -
Drill down from Chart to detailsContent Dear Experts, Please guide me how to create a report which shows the data in graphical format on load, and has the functionality of drill down to the details. I …Navin Jose - Cloud 28 views 1 comment 0 points Most recent by Lee Batten Reporting & Analytics for B2C Service
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Report Filter with selectable timeframesContent Hi, I need to create a filter with selectable time frames. E.g. 7 Days in the future, 30 days in the future, 6 months in the future and all the time in the past.…Clemens-Christoffer Meyreiss-Oracle 32 views 3 comments 0 points Most recent by Bastiaan van der Kooij Reporting & Analytics for B2C Service
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Inc_performance.solved vs Incidents.closedContent What is the difference between these two, and what scenarios should you use one vs the other? Example: I'm trying to make a graph of incidents that were solved t…Marlena C-121424 30 views 1 comment 0 points Most recent by Dietrik -120086 Reporting & Analytics for B2C Service
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How to style a report link column?Content Hi, I have a requirement to style a column, the only column of this report. It shows one row, a number and should be a link to a report showing the records. It s…Clemens-Christoffer Meyreiss-Oracle 42 views 4 comments 0 points Most recent by Clemens-Christoffer Meyreiss-Oracle Reporting & Analytics for B2C Service
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Create Incident Report that shows Created by Time PeriodContent I need to create a report that shows all the products that our customers own, as well as the number of incidents they have created in increments of column 1 - 6 …Elena Brown-117075 25 views 3 comments 0 points Most recent by Elena Brown-117075 Reporting & Analytics for B2C Service
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Clarify 'Not Equal (Include/Exclude No Value)'Content I am over thinking this a bit, but can someone help me understand in words what Not Equals (Include/Exclude) No Value Means? My Guess is if I Include No Value, t…user3511667 32 views 3 comments 0 points Most recent by Dietrik -120086 Reporting & Analytics for B2C Service
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Chat report: Good tip on how to create a standard report with user operating system and browser?Content Attached Report Definition.jpg shows the expression and filters I wish to use in the report, all good there. If I run the report as is today, it shows all the re…Preben Kristoffer Edvardsen 21 views 3 comments 0 points Most recent by Lee Batten Reporting & Analytics for B2C Service -
Report about Incidents closed by systemContent Hi all! I would like to know, if the possible create a report where I can see incidents which were closed by system. Before, the rule "if status = waiting, the i…Sergio Braun-105247 30 views 2 comments 0 points Most recent by Sergio Braun-105247 Reporting & Analytics for B2C Service -
chat_agent_performance_intervalsContent Hi, This is in relation to the topic posted by Rahul on Aug 5, 2015 https://cloudcustomerconnect.oracle.com/posts/f746169675 I am able to get the duration on the…Allan Chionglo 14 views 2 comments 0 points Most recent by Allan Chionglo Reporting & Analytics for B2C Service
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Display total count of incidents in "pending" status with X created dateContent Hi All, I have a requirement to create an incident report based on the below conditions with these columns 1.Date/time 2.Reference number 3.Carry over 4.Incident…Seethalakshmi S 28 views 1 comment 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service -
Using queue_stats.queue_actionContent Hi Team, We're looking at using queue_stats.queue_action within a report, but the data dictionary only lists the 2 possible results as 'arrived' & 'handled' & no…Kate Moses 49 views 1 comment 0 points Most recent by Dietrik -120086 Reporting & Analytics for B2C Service
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FCR by Agent HelpContent Hi, our company has been using Oracle Service Cloud for just over a month and I'm very new at using reporting/expressions involved in Analytics. I'll try and exp…Tyler Davidson 45 views 5 comments 0 points Most recent by Bastiaan van der Kooij Reporting & Analytics for B2C Service