Category 276
Discussion List
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Recording: Getting Deeper Insights with Reporting and Analytics from the Modern Service Experience..Content Join me, Oracle Service Cloud Principal Product Manager, and learn best practices for optimizing reports and dashboards to help gain deeper insights from your da…Kenny Tietz-23935 7 views 0 comments 2 points Started by Kenny Tietz-23935 Reporting & Analytics for B2C Service -
Total Contacts per DayContent Hello, We're quite new to rightnow and have really been enjoying the abundance of information it provides but we're having challenges pulling an accurate e-mail …James McilWraith 4 views 1 comment 0 points Most recent by Bastiaan van der Kooij Reporting & Analytics for B2C Service -
SmartAssist deflection not capturedContent Smart assist is working on our site. We are seeing Ask A Question rates drop. But we don't know if this is happening because SmartAssist helped deflect a questio…Andrew Fandre 5 views 1 comment 1 point Most recent by Suresh Thirukoti-Oracle Reporting & Analytics for B2C Service
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Last 3 Thread entriesContent Hi community :-) I try to set up a repot with a column which shows the last 3 thread entries. Unfortunately I cant find a function to achieve this. I used last(t…M Majcher 43 views 2 comments 0 points Most recent by M Majcher Reporting & Analytics for B2C Service -
Can all thread.notes be grouped into a single row?Content Hi, I have created a report that returns a list of incidents, and associated information. One of the fields in the report is threads.note. Each time a note is cr…AaronCheng 17 views 11 comments 0 points Most recent by M Majcher Reporting & Analytics for B2C Service -
Group by Lower Level ProductContent Hello, I am trying to create a simple count by product report. However, I am getting duplicate outputs. The product hierarchy looks like this: Product Level 1/Pr…Matthew Bird 19 views 5 comments 0 points Most recent by Bhagwan Singh Mer Reporting & Analytics for B2C Service
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Report with Roll-Up Totals - Need %'sContent I'm trying to add a % of total incidents by category. I have the Category as my roll up but no total incidents configured. I can't get a total on the report so I…Jill Klima 10 views 1 comment 0 points Most recent by Jill Klima Reporting & Analytics for B2C Service -
Is it possible to date_group on weeks other than Sun - Sat?Content Answer http://crm.rightnow.com/app/answers/detail/a_id/2116/ from RN's KB gives a few alternatives, but if I want to show multiple weeks from Friday to Thursday …Chris Martin-125966 8 views 11 comments 2 points Most recent by Chris Martin-125966 Reporting & Analytics for B2C Service -
Pay attention to table joins!Content Be sure to check how your tables are set up and that you are using the right kind of join when creating your report. (Edit report > Home Tab > Tables) By default…Sean Austin 23 views 0 comments 4 points Started by Sean Austin Reporting & Analytics for B2C Service