Category 440
Discussion List
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Multilingual Digital Assistant botSummary: we're not seeing Canadian,French and Spanish in the list of Native support. How should we proceed? Content (please ensure you mask any confidential information)… -
AI agent studio vs ODAHi Team, Can anyone help me understand difference between ODA and AI agent studio. Can we implement both together and the single chatbot link both together. Any directio…
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How to change branding of Digital Assistant ChatbotHi, They have removed the "Ask Button" configuration in HCM Design Studio. Is there a way to change the brand or widget logo of the chatbot? Thanks, Xena
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After disabling the intent also still im able to search the data from the botSummary: Hi Team, Can any one pls help me on this After disabling the intent also still im able to search the data from the bot. Ex: After disabling Show my payslip. sti…
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Need to hide some of the Suggestion from the Oracle Digital Assistant.Summary: Hi Experts, Client wishes to hide the questions shown as suggestions but want to use the functionalities. Can this be achieved? Like when we open up the ODA, it…
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Is there any way to mask sensitive data it while generating the usage reportsSummary: We generate ODA usage reports every month. While generating these reports, we can see users' sensitive data like salary information. How can we mask this sensit…
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How to create SR from user responsesSummary: Dear Oracle Support Team, We are currently using a custom Oracle Digital Assistant (ODA) that integrates both HCM and Helpdesk skills. We are exploring a soluti… -
Route user's unanswered query to HelpDesk SkillHi Oracle Team, We have integrated the extended HelpDesk skill into our custom digital assistant. As per our client’s requirement, we need to ensure that any user query …
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Is it possible to increase space allotted to capute insights data in Oracle Digital AssistantSummary: We are looking for details of increasing the allotted space of 100 GB (provision by Oracle as part of license) for capturing the ODA insights. We know that ther…
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You don't have permission to access this informationSummary: Post importing HCM skill v2 from Production to dev instance . We are getting "You don't have permission to access this information" response for most of the que… -
How to position chat bot personalisation underneath skill banners?Summary: Have amended the below setting within HCM Design Studio to enable the chat bot personalisation to appear at the bottom of the skill banners. This doesn't work u…
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How to route user's unanswered query to HelpDesk SkillSummary: Hi Oracle Team, We have integrated the extended HelpDesk skill into our custom digital assistant. As per our client’s requirement, we need to ensure that any us…
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REST API to get conversation session log is always returning not found messageSummary: We are trying to get the session log for a particular session using the REST API /api/v1/bots/sessions/{channelId}/{userId}/{sessionId}/log. Whatever value we g…
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Performance review others (direct reports) - Bug ODASummary: When asking ODA about the performance review of my direct report, I get the response that I have no permission to see this data. This is strange because I can s… -
workforce structure job search in redwood is displaying duplicatesSummary: I am trying to search for a job through workforce structures in redwood page. While I search for one job by passing the job code it is returning two lines with …
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Submitting Multiple receipts in Expense Skill not workingHi everyone, We are implementing the expense skills and while testing I'm encountering an issue with "Upload multiple receipt at once" flow and checking the logs won't g…
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Chatbox not recognizing Expense Type for Expenses creationSummary: We configured the Chatbox for Expenses but is not recognizing the expense type. Is bringing a list of Expense Types but not the one I requested (Association/Due…Pablo Schenquerman 72 views 28 comments 0 points Most recent by Xena Arcabos-133101 Digital Assistant
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Problems generating an employment certificate as a document type record in ODASummary: We are using the "Request Letter" skill to generate employment certificates of different types. The problem is that it only works with some, and others fail to …
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Internal Candidate Experience V2 Skill - Not working properlyI'm a new developer working with the Oracle Digital Assistant and I'm hoping for some guidance. We are currently implementing the out-of-the-box "Candidate Experience V2…
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ODA Salary Intent not working as expectedODA is not returning salary amount when Employees enter 'Show my Salary'. They have the ability to see this manually via Me > Show More > My Compensation. They also have…
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SSO configuration failure in ODAHi, We are trying to configure SSO for Oracle Digital Assistant (ODA) when deploying a bot to Microsoft Teams. The Oracle documentation instructs us to configure the App…
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How to change, resize and reposition the chatbot icon in Oracle HCM CloudSummary: Currently we are not able to change, resize and reposition the chatbot icon in Oracle HCM Cloud. Content (please ensure you mask any confidential information): …
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Unable to pull latest version FADigitalAssistant from store.Summary: Unable to pull latest version FADigitalAssistant from store. version:"25.07.03" | platform version:25.02 Error: Couldn't install digital assistant FADigitalAssi…
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Unable to Extend or Clone latest version of Candidate Experience V2 skill?Summary: Unable to Extend or Clone latest version of Candidate Experience V2 skill. version : "25.07.03" | platform version: "24.08" On Cloning, Getting Error: An intern…
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Documents of Records in Digital AssistantSummary: Creating document of records by digital assistant. Content (please ensure you mask any confidential information): We have been wondering if there is a functiona…
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ADD WORK SUMMARY TO JOB APPLICATIONS USING AI ASSIST featureSummary: We have enabled "ADD WORK SUMMARY TO JOB APPLICATIONS USING AI ASSIST" feature but we are getting this issue - Hmm, you did well, but I seem to struggle. I coul… -
ODA IssueWe are receiving the below error for seeded and customized DA in production for HCM: Unable to route message. Please contact support. We are using latest version of FADi…
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How-To: Config and Deploy your Digital Assistant in just 4 daysSummaryThis is part of a series of Quick Reference Guide "Frequently Asked Questions and Answers" ContentCloud customers can activate their ODA instance to make a start,… -
Can we notify the user via email through engagement engine when the session is timedout(Persistence)Can we notify the user via email through engagement engine embedded service when the session is timed out that is Persistence TimeoutPradeepGoud 3 views 1 comment 0 points Most recent by Madalina Danis-Support-Oracle Digital Assistant
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Digital Assistance - case sensitiveAs utterances added into Digital Assistant are case sensitive, if user does not use the exact case on certain prompts, desired results are not returned For example, utte…