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Discussion List
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Customizing Chat GreetingContent Hi Everyone, I am attempting to customize our Chat Greeting to include the text that the customer types in on the Launch URL. At this time, fills in our agent's…User_2025-02-01-08-41-04-877 56 views 3 comments 1 point Most recent by Jessica Bradley-Oracle Communication Channels -
Syndicated Proactive Chat widget on mobileContent Hi, Apologies to duplicate my post from the developer forum (https://cloudcustomerconnect.oracle.com/posts/9b054f41ff), but may be some masterminds in the user f…User_2025-02-03-16-19-22-504 23 views 1 comment 1 point Most recent by Jessica Bradley-Oracle Communication Channels
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launching with known email addressContent Our support site is a separate entity from our sales site and control panel. During a sale, the customer may have given their email address during checkout and w…User_2025-02-01-08-58-47-501 3 views 3 comments 0 points Most recent by Ramy NATOUR Communication Channels
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Best Practices for Co-browsing During Chat InteractionsContent When a customer is having trouble finding or doing something online, such as completing a purchase or utilizing self-service tools, it can often be easier for an…Michelle Brusyo-Oracle 24 views 0 comments 3 points Most recent by Michelle Brusyo-Oracle Communication Channels -
Chat in I-frame of company websiteContent I know it is possible to embed the chat pages into an I-frame of a website but we have a few questions. 1) If a user clicks on an area outside of the Iframe, doe…User_2025-02-03-16-58-28-251 37 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels