Chat
Discussion List
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Chat Screen QuestionContent Just wondering if anyone can give me some idea how to edit the chat screen show attached so that engagement and incidents are tabbed and not displayed vertically…User_2025-02-03-20-10-30-805 21 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels -
Customizing Chat GreetingContent Hi Everyone, I am attempting to customize our Chat Greeting to include the text that the customer types in on the Launch URL. At this time, fills in our agent's…User_2025-02-01-08-41-04-877 56 views 3 comments 1 point Most recent by Jessica Bradley-Oracle Communication Channels
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Syndicated Proactive Chat widget on mobileContent Hi, Apologies to duplicate my post from the developer forum (https://cloudcustomerconnect.oracle.com/posts/9b054f41ff), but may be some masterminds in the user f…User_2025-02-03-16-19-22-504 22 views 1 comment 1 point Most recent by Jessica Bradley-Oracle Communication Channels
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launching with known email addressContent Our support site is a separate entity from our sales site and control panel. During a sale, the customer may have given their email address during checkout and w…User_2025-02-01-08-58-47-501 3 views 3 comments 0 points Most recent by Ramy NATOUR Communication Channels
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Best Practices for Co-browsing During Chat InteractionsContent When a customer is having trouble finding or doing something online, such as completing a purchase or utilizing self-service tools, it can often be easier for an…Michelle Brusyo-Oracle 22 views 0 comments 3 points Most recent by Michelle Brusyo-Oracle Communication Channels -
Chat in I-frame of company websiteContent I know it is possible to embed the chat pages into an I-frame of a website but we have a few questions. 1) If a user clicks on an area outside of the Iframe, doe…User_2025-02-03-16-58-28-251 37 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels