Chat
Discussion List
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In BUI Chat. How far back does the chat history go?Summary: In BUI Chat. How far back does the chat history go? Content (required): When you are in a chat you can see past chat transcripts from the same customer-, yester… -
Proactive Chat InlaySummary: Lack of proper documentation about chat inlays. Content (required): Hi, we have a requirement, where on a third party website we have to show the Proactive chat…Lakshay Bhalla 61 views 3 comments 0 points Most recent by Willie Eide -Oracle Communication Channels -
Changing the audio notification for live chatContent Anyone know if it's possible for a user to change the audio (sound) notification they receive during live chats? It seems to be the same sound used for other sys…User_2025-02-03-16-44-50-817 32 views 6 comments 2 points Most recent by User_2025-02-03-16-44-50-817 Communication Channels -
Use Inlays to embed B2C Service functionality directly into your web pagesSummary Inlays embed B2C Service functionality directly into your web pages for a better customer experience. Content With Inlays, your customers don’t need to navigate … -
Attachments in inlays chatSummary Unable to see the attachment function for agentsContent Hi Community, I've configured chat inlays in an external website, but agents are unable to upload attachm…User_2025-02-04-23-27-31-855 49 views 2 comments 0 points Most recent by User_2025-02-04-23-27-31-855 Communication Channels
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Scheduled chat sessionsSummary Ability to send private chat links that expireContent We have a business need to set up a schedule time for an agent to chat with a client. I was unable to find … -
Change label to placeholder text on chat formSummary change input labels to inline text placeholdersContent Hi all, On inlay chat form, the label appears on the top of the input elements. Is it possible to remove t…User_2025-02-03-20-11-07-340 24 views 0 comments 0 points Most recent by User_2025-02-03-20-11-07-340 Communication Channels
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Dynanmic chat availability based on agent loginSummary Providing chat based on agent availability vs. hours of operationContent Rather than driving chat availability by hours of operation/schedule, is it possible to …User_2025-02-03-16-44-50-817 51 views 2 comments 0 points Most recent by User_2025-02-03-16-44-50-817 Communication Channels
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Embedded Chat Inlay and SSOSummary Embedded Chat Inlay and SSOContent Hi, I am very interested with using Embedded Chat Inlay but the big question is whether it can be used in conjunction with SSO… -
Inserting images into chat conversationsContent Has anyone heard anything recently about providing chat agents with the ability to insert images into a chat response?User_2025-02-03-16-44-50-817 35 views 4 comments 1 point Most recent by Jessica Bradley-Oracle Communication Channels
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Pop up survey when chat completesSummary Oracle Chat Inlays and survey pop-up.Content Hi, I was wondering what integration there is, if any, between oracle chat inlays (https://cx.rightnow.com/s/oit/lat…User_2025-02-05-15-39-51-170 40 views 1 comment 1 point Most recent by Just Rhianna Communication Channels
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During multiple Chats new chat window overtakeSummary New Chat Window takes over instead of the current chatContent When multiple chats come in the new chat becomes the focus, and instead, I want to remain in the fi…User_2025-02-03-22-15-31-343 24 views 2 comments 1 point Most recent by User_2025-02-03-22-15-31-343 Communication Channels
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BUI - adjusting the maximum number of active chatsContent Hi, In the .NET desktop application the maximum number of chats can be adjusted via File > Options > Communication Center (if allowed in the profile service perm…User_2025-02-03-19-46-58-947 37 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Notfifying agents when wait queue reaches specified thresholdContent Is anyone aware of a config setting/process that would notify agents if the number of customers in a chat wait queue reaches a specified limit? For example, once…User_2025-02-03-16-44-50-817 23 views 2 comments 1 point Most recent by User_2025-02-03-16-44-50-817 Communication Channels
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Does the ConditionalChatLink Widget “Return” a Value?Summary Syndicated ConditionalChatLink widget sessions available return value?Content I use the syndicated ConditionalChatLink widget, and would like to make other decis…User_2025-02-03-16-26-19-169 37 views 0 comments 0 points Most recent by User_2025-02-03-16-26-19-169 Communication Channels
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Chat Flash for new messages in BUIContent Hi all, I would like to learn is it possible to notify agents(show toast or flash window) when the customer responds during chat session in BUI. (version 20B) If…Tuğçen İlke Çolak 56 views 4 comments 0 points Most recent by Tuğçen İlke Çolak Communication Channels -
Disabling Automated Chat GreetingContent I found an FAQ on how to change the text of the chat greeting / autoresponder here. However, I would like to disable it completely (we have a workspace Add-In th…Alanna Larson-116442 32 views 2 comments 0 points Most recent by Alanna Larson-116442 Communication Channels
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Track oracle virtual assistant chat session on page reload or navigate to other pageSummary Possibility to stay oracle virtual assistant on same state on page reload or navigate to other pageContent Hi All, We have set up and configured Virtual Assistan…
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Conditional Chat Link inlay: polling fails with CORS errorSummary Conditional Chat Link Inlay not workingContent I have added below code onto a CP template for testing/deployng Conditional Chat Link inlay:
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Disconnect and pop up survey if user close the tab of chat landing pageSummary Disconnect and pop up survey if user close the tab of chat landing pageContent Hi All, I am trying to disconnect the chat and popup the related survey on closure…User_2025-02-05-17-02-08-659 34 views 0 comments 1 point Most recent by User_2025-02-05-17-02-08-659 Communication Channels
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Preserve chat on refreshSummary goto same chat session when chat_ladning page is refershedContent hi all, The chat landing page /app/chat/chat_landing displays a message saying 'You are current…User_2025-02-03-20-11-07-340 35 views 1 comment 1 point Most recent by Ajay Yadav-140866 Communication Channels
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Chat SOAP API errorSummary retrieve messages operation not workingContent Hi, I have made a request for retrieve message operation, but it shows an error (Transaction information couldn't …
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Establish Sessions Error REST APISummary Cannot set contact email, name etc...Content I am trying to create a chat using REST API. When initiating a chat through establishSession endpoint, I have give d…
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Syndicated proactive chat widget not workingContent I have got the code for syndicated proactive widget and pasted it in an external page. But the chat widget is not popping up. Chat is enabled and is working fine…Anto Mathew 39 views 5 comments 0 points Most recent by User_2025-02-03-17-31-49-785 Communication Channels
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Cobrowse and Syndicated ChatContent Hi - We have added our cobrowse solution to a cloud software that we support - this works perfectly fine. We are now adding our syndicated conditional chat to th… -
First Message on Chat windowSummary How the Estimated time in welcome message of chat window estimatedContent In DCS chat window, the Welcome or the first message in the Chat window is 'You are pos…Nazim Sultan 53 views 2 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Chat- Holiday MessageSummary how to use CHAT_IS_CURRENTLY_CLOSED_HOLIDAY_MSG msg baseContent We're using the chat conditional link widget on our customer portal pages. I've tested it for hol…User_2025-03-07-01-32-42-212 49 views 5 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Cobrowse and multiple screensContent Hi - We are implementing Cobrowse with our live chat team and would like to be able to switch between the customers screens/monitors in advanced mode - instead o…
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Open Contact when incoming ChatSummary Open contact workspace when incoming ChatContent Hi All, I am using the Chat channel in BUI of ORN (19B) and i don't find way for open contact workspace where i …Matias Buonavolonta 44 views 3 comments 0 points Most recent by Diana Hunt -Oracle Communication Channels
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Custom Chat Availability status?Summary Is there a way to custom create a third chat status, aside from Available and Unavailable?Content Is there a way to custom create a third chat status, aside from…Andrei Loghin-Oracle 35 views 1 comment 1 point Most recent by User_2025-02-03-16-51-39-328 Communication Channels