Chat
Discussion List
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Warning for customers 30 minutes before chat window closesSummary Warn customers of closing chat 30 minutes before chat window closesContent Hi! I have searched the OSC, documentation and the forums to see if there is a setting…Sjoerd Spring in 't Veld-145555 35 views 4 comments 0 points Most recent by Sjoerd Spring in 't Veld-145555 Communication Channels -
Limit number of chats per IPSummary I would like to find a way to limit chat per IP at the same timeContent Are there any business rules or configuration settings to limit the number of simultaneou…User_2025-07-18-03-19-20-600 48 views 1 comment 0 points Most recent by User_2025-01-31-00-30-32-814 Communication Channels -
How to validate if a contact exists to queue a chat session?Content How can i validate if the email address is in the contacts table? If exists route the session to a queue, if not give a message in the chat launche page. Version…User_2025-02-03-16-30-09-223 20 views 1 comment 1 point Most recent by Ajay Yadav-140866 Communication Channels -
Popup Proactive chat after 10 seconds in case of no action on customer sideContent Hi, Is there an option to pop up the ProactiveChat only after 10 seconds of no action from customer side? BR, Ionut. Code Snippet RightNow.Client.Controller.add…User_2025-02-03-18-57-54-315 31 views 5 comments 0 points Most recent by User_2025-02-03-18-57-54-315 Communication Channels
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New to CoBrowse - Not working on ChatSummary Error - There are no active desktop screen-sharing sessionsContent Hi! I recently was licensed for CoBrowse and have been sucessful in getting it running, except… -
Syndicated ConditionalChatLink custom_fieldsSummary How can I use the custom_fields that are passed to chat_launch pageContent I found a lot of posts about this subject but never found how to use the custom_fields…User_2025-07-18-03-19-20-600 42 views 2 comments 1 point Most recent by User_2025-07-18-03-19-20-600 Communication Channels
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RESCHEDULED: CX – Visual Engagement with Oracle Service Cloud: Refresher WebinarContent Due to unforeseen issues, this topic has been rescheduled to 10 July 2019 @ 8am PT. Apologies for the inconvenience. -
Chats through the Genesys Media BarSummary Trouble getting Chats through the Genesys Media BarContent Hi, we are having difficulties getting chats through the Genesys Media bar. They come to RN (we can se…User_2025-02-03-16-51-39-328 49 views 14 comments 1 point Most recent by User_2025-02-01-08-41-00-820 Communication Channels
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different chat hours for different productsContent Our subject matter experts for different products work different shifts. Currently, if we get a chat for a product that is supported by a team that is not online… -
Trigger Chat "Position in Queue" messageSummary Trigger Chat "Position in Queue" messageContent Hello, I'm in the process of changing the wording of the Chat Position in Queue Message e.g. "You are position X …User_2025-02-01-05-21-45-102 29 views 3 comments 0 points Most recent by User_2025-02-01-05-21-45-102 Communication Channels
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Chat queue not updated after the chat transfered to different interface queueContent Hi All, We have two interfaces for sales and support. Sometimes customers use the sales "Chat" link to initiate a chat for support and the sales team transfers t…User_2025-02-03-19-25-28-008 34 views 4 comments 0 points Most recent by User_2025-02-03-16-51-39-328 Communication Channels
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CX – Visual Engagement with Oracle Service Cloud, 13 March 2019, 8 a.m PT - Submit QuestionsContent Submit your questions for the CX – Visual Engagement with Oracle Service Cloud session to have them answered during the live event. Post your questions by postin…
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ChatBot integrationSummary ChatBot integration with ORNContent Hello Team, I would like to understand that how we can integrate the Chatbots with service cloud, is it possible? Does anybod…Saurabh Sharma-71758 140 views 9 comments 0 points Most recent by CAMILO PIEDRAHITA Communication Channels
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Error while trying to access the Chat REST APISummary OSC-CREST-00006 while trying to access establishSessionsContent Hello, I am trying to create a Chat REST Client based on the documentation .However, I am getting…User_2025-03-10-22-22-43-573 98 views 4 comments 1 point Most recent by User_2025-03-10-22-22-43-573 Communication Channels
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Meaning of Chat StatesSummary Does any one knows the meaning of each of the existing chat states?Content Hi, Does any one knows the meaning of each of the existing chat states? Someone could …User_2025-02-03-16-30-09-223 46 views 1 comment 0 points Most recent by User_2025-02-03-16-51-39-328 Communication Channels
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create custom chat using rest api on external pageSummary create custom Chat functionality on external pageContent Hi everyone, I want to create custom chat interface on external page and it shoud serve the same fucntio… -
How to use chat icons instead of ProductCategoryInputContent Hi, Currently we are using the ProductCategoryInput widget to initiate a chat. However we have a lot of categories in this list which has meant it has become unu… -
Upgrade site - chats going to wrong interfaceContent Hi, We are on 18B and upgrading to 18D. We have two interfaces. In production, at the moment, all chats on Interface A go to console A with Agent A. Likewise, al…
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Engagement Engine Display Syndicated Conditional ChatSummary Adjust Chat Login Page Height & WidthContent I know we can specify the height and width of the Syndicated Conditional Chat in the Engagement Engine rules, but is…User_2025-02-01-08-41-00-820 34 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Chat Option AvailabilitySummary Can you hide the chat option if your agents are at full capacity?Content I am trying to understand the functionality of this chat tool. If we set our number of c…User_2025-02-04-12-14-08-134 49 views 3 comments 0 points Most recent by Christian UoA Communication Channels
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Route Chats between CentersContent Hello! Is it possible to give one call center or group 60% of the chats that come in due to staffing issues? Thanks! ChandiniUser_2025-02-03-18-46-06-695 27 views 1 comment 0 points Most recent by Carl Elliott Communication Channels
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Chat Rules How to modifySummary How to modify our Chat Rules so we receive only internal chatsContent How do we change chat rules in Service Cloud so that only internal users can submit a chat …User_2025-02-04-09-45-46-190 39 views 2 comments 0 points Most recent by Carl Elliott Communication Channels
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Unwanted Chat Customer !!Content Hi, We have a contact who keeps requesting standard chats (via a mobile) multiple times a day but never engages. (over 165 chats in a 4 week period!) We have tri…User_2025-02-03-17-04-36-821 50 views 2 comments 1 point Most recent by User_2025-02-03-16-51-39-328 Communication Channels
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Can a supervisor view an agents chat as it is happening?Summary Can a supervisor view an agents chat as it is happening?Content Hi, Let's say Agent A has a chat going with a customer. Can their supervisor view that chat as it…
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Is Oracle Autonomous Chatbot the same thing as VA?Content I saw this event coming up which doesn't mention VA however it sounds almost like VA has been renamed: https://eventreg.oracle.com/profile/web/index.cfm?PKwebID=…User_2025-02-01-08-17-55-035 39 views 3 comments 1 point Most recent by LuukS Communication Channels
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Chat links become encodedContent Hi, When an agent sends the customer a link, it's fully encoded and when a customer sends a link to the agent, the link also becomes encoded In fact, not only th…
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Chat request errorSummary There was a problem with the request and the action could not be completedContent Hi Gurus, When i try to raise chat request as a customer, system is throwing er…User_2025-01-31-00-30-38-723 33 views 1 comment 0 points Most recent by Vlad-126525 Communication Channels
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Cannot Make Product Required on Chat LaunchContent Hello, I have a requirement to route to different chat queues based on the Product selected. I have added the Product dropdown field to my chat launch form, but …User_2025-02-03-21-55-10-979 49 views 4 comments 1 point Most recent by User_2025-02-03-21-55-10-979 Communication Channels
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Identifying Customers who click chat but do not submit.Content Are there any tables or data elements that I can use to create a report that would help us identify customers who click on a chat button and get the pre-chat lau…User_2025-02-03-20-29-17-872 27 views 1 comment 0 points Most recent by Carl Elliott Communication Channels
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Page Peek with Popover Chat UXContent We recently added a popover chat UX, where the chat window will open and close over our external sites. Please see attached PPT. We are using jquery and javascri…