Chat
Discussion List
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Custom Validation on Chat FormContent Hi, What I am trying to achieve without success is the ability to initiate chat only when certain conditions are met. In particular, I have added a custom requir…User_2025-01-30-01-38-59-628 39 views 3 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels -
Change chat message when a customer has been transferred?Content At the start of a web chat standard text pops up saying something along the lines of "Thank you for using web chat you're speaking to Jo how can I help you today…User_2025-02-03-19-49-57-702 73 views 1 comment 0 points Most recent by User_2025-02-03-16-51-39-328 Communication Channels
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Getting Notified of Agent clicking Terminate ChatContent Hi, I'm looking to integrate Oracle Service Cloud with a BOT platform of my own wherein I'm using the Third Party Queue API. This integration is on many channels…User_2025-02-03-19-39-05-153 26 views 2 comments 1 point Most recent by User_2025-02-03-19-39-05-153 Communication Channels
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Avoid creating customer contacts from chatContent In my case Customers and Non Customers can access to the chat service, but i don't want that if one Customer access for first time (or qith another email that i …User_2025-02-03-16-30-09-223 23 views 1 comment 0 points Most recent by Just Rhianna Communication Channels
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Set agent available via API to take a chat in queueContent Hi, We've been looking at SOAP Chat API documentation and it seems SetAgentState has been disabled. Here is the scenario: 1. Customer clicks on chat link and ent…User_2025-02-03-17-32-15-972 34 views 7 comments 0 points Most recent by User_2025-02-03-17-32-15-972 Communication Channels
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Re-connect with same chat agentContent One of our supervisors posed an interesting question. We enable our customers on the phone to connect to the same agent on subsequent calls, if they provide an i…Kurt Helfrich 27 views 2 comments 2 points Most recent by Jessica Bradley-Oracle Communication Channels -
Chat is not Currently AvailableContent This is definitely a newbie question, but I could really use a push in the right direction here. I'm attempting to turn chat on for my organization. We have purc… -
Keywords in an abandoned chat.Content Hi, I am looking for a way to report on abandoned chats that have certain keywords in the question/customer thread. I have a report to show all abandoned chats, …User_2025-02-03-16-51-39-328 31 views 8 comments 1 point Most recent by User_2025-02-03-16-51-39-328 Communication Channels
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Chat Launch Page Challenge QuestionContent Is it possible to ask a yes/no question on the Chat_Launch page that would launch chat for a no and redirect to another page with a different message? Scenario: … -
chat: anonymous email and name when user exist in databaseContent Hi friends, I'm super noob with rightnow... I had to make an user id validation for the chat form, it works fine, when a new user fill fields and send the chat r…User_2025-02-03-19-30-52-315 35 views 1 comment 0 points Most recent by User_2025-02-03-16-51-39-328 Communication Channels
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Custom Chat ToolbarContent Hi, I'm developing a custom chat tool bar using CHAT API. Intention to replicate same features as like OSC Chat toolbar (login/logout,Ready/Not Ready and Pull Ch…User_2025-02-03-18-47-15-330 30 views 11 comments 0 points Most recent by User_2025-02-03-18-47-15-330 Communication Channels
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Mobile App SDK for adding chat to Native Mobile AppContent Looking for mobile app SDK so that we can offer live mobile chat within the mobile optimized experience. Thank you, CameronUser_2025-02-03-20-29-17-872 35 views 5 comments 0 points Most recent by Scott Harwell Communication Channels
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chat always comes through as anonymous despite email, names etc. on the chat launch pageContent Hi there, Recently, I have come across this very weird issue where no matter what, the chat request from the chat launch page always come across as anonymous. On…User_2025-02-03-17-29-27-672 36 views 15 comments 1 point Most recent by Steven DaSilva Communication Channels
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chat attachmentContent Hi All, Its possible to restrict the attachment pop up in chat mobile file attachment and directly go to the gallery and choose file?? Regards, Mohan Version 3.5Mohankumar Ponnusamy 59 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels -
Proactive pops up when conditional chat is ongoing/active.Content I have configured both syndicated conditional and proactive chat on my page using Engagement Engine. My configuration is in such a way that conditional chat stay…
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Chat Page – Name of the employeeContent Hi Community, the "Display Name" in the Account details controls the name of the employee who is to be displayed during e-mail communication and in a chat sessio…User_2025-02-03-19-14-40-177 28 views 1 comment 1 point Most recent by Mig Ponce-121584 Communication Channels
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Customisable 'Chat service lost' message?Content Hi, I would like to edit of the messages that pops up to customers when there is an issue with chat connection (screenshot of message attached). The message read…
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How to align chat text bubble?Content I want to know if it is possible to align the text on the chat like whatsapp does. When the text be written by the agent it appears on the left and when the text…User_2025-02-03-19-47-10-127 26 views 4 comments 0 points Most recent by User_2025-02-03-20-10-42-447 Communication Channels
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Chat Landing - Append Question labelContent Hi, I'd like to append the question shown on the chat landing page. Currently the question is set to "Type your message here, then click Send or press . I've sea…Tcmour 15 views 1 comment 0 points Most recent by User_2025-02-03-22-20-20-973 Communication Channels -
Chat form fieldsContent Hi, a customer only wants to include an optional first name field on the chat launch form. After reading documentation/some community threads I assume: 1) If you…Gerard Rafols 17 views 4 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels -
Engagement Engine not setting a custom select list Field value in the chat formContent Hi, We have a requirement to capture a js variable value from the source page through EE and set the select list field in the Chat Form with that value. E.g. On …Vignesh Nagarajan-126051 24 views 6 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Anyone using Chat internally?Content Hi I'm looking for anyone who might be using OSC Chat internally. We’re proposing to create something call Ask An Expert, based on on OSC chat. i.e. Retail agent…User_2025-02-03-18-15-27-888 15 views 5 comments 3 points Most recent by User_2025-02-03-18-34-45-277 Communication Channels
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Chat Screen QuestionContent Just wondering if anyone can give me some idea how to edit the chat screen show attached so that engagement and incidents are tabbed and not displayed vertically…User_2025-02-03-20-10-30-805 21 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Customizing Chat GreetingContent Hi Everyone, I am attempting to customize our Chat Greeting to include the text that the customer types in on the Launch URL. At this time, fills in our agent's…User_2025-02-01-08-41-04-877 56 views 3 comments 1 point Most recent by Jessica Bradley-Oracle Communication Channels
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Syndicated Proactive Chat widget on mobileContent Hi, Apologies to duplicate my post from the developer forum (https://cloudcustomerconnect.oracle.com/posts/9b054f41ff), but may be some masterminds in the user f…User_2025-02-03-16-19-22-504 22 views 1 comment 1 point Most recent by Jessica Bradley-Oracle Communication Channels
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launching with known email addressContent Our support site is a separate entity from our sales site and control panel. During a sale, the customer may have given their email address during checkout and w…User_2025-02-01-08-58-47-501 3 views 3 comments 0 points Most recent by Ramy NATOUR Communication Channels
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Best Practices for Co-browsing During Chat InteractionsContent When a customer is having trouble finding or doing something online, such as completing a purchase or utilizing self-service tools, it can often be easier for an…Michelle Brusyo-Oracle 22 views 0 comments 3 points Most recent by Michelle Brusyo-Oracle Communication Channels -
Chat in I-frame of company websiteContent I know it is possible to embed the chat pages into an I-frame of a website but we have a few questions. 1) If a user clicks on an area outside of the Iframe, doe…User_2025-02-03-16-58-28-251 37 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels