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Engagement Engine not setting a custom select list Field value in the chat form

Received Response
edited Oct 6, 2016 8:29AM in Communication Channels 6 comments



We have a requirement to capture a js variable value from the source page through EE and set the select list field in the Chat Form with that value.


E.g. On the source page the js variable is called sc_country. And within the chat_launch.php the field is a custom field called Country (shown below). The country field is exposed in the chat form and is a select list.

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Within EE, I have setup a data collection rule to capture all the js variables from the source page like (first name, last name, email address etc along with Country value). I see that First Name, Last Name Email address are being captured and is showing up in the chat form. But the Country value that is passed through the js variable is not getting set in the chat form.

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