Help Desk
Discussion List
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How to restrict the visibility of categories in HR Helpdesk?Summary: Is there a way to restrict categories on the basis of countries/ department/ grade etc so that the people who don't belong to that specific country/ department/… -
Can we restrict custom lookup values based on roles/department?Hi Experts On HR Help Desk SR Creation page, we have created few custom fields using standard lookups to select attributes related to the Main Category of SR. Requiremen… -
Fusion AI Agents in HR Helpdesk for Ticket Triage and ResolutionHi everyone, We're looking to understand whether there are any out-of-the-box AI agents available within the Oracle Fusion HCM HR Help Desk space, particularly for servi…Vishala Vuppuluri 26 views 1 comment 1 point Most recent by Ganesh Kamath AI for Fusion Applications
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Admin was unable to Approve/Reject BPM task via RESTSummary: Apart from the Admin Initiated BPM task, Is there a way Admin can take action on BPM Task that is not initiated by admin's self. Content (please ensure you mask…
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How to show lookup values on selection of other lookupHi Experts. On HR Help Desk SR Creation page, we have created few custom fields using standard lookups to select attributes related to the Main Category of SR. Requireme…
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Knowledge Management in HR Help DeskSummary: Hi Expert, I'm facing an issue with Knowledge Management in HR Help Desk. I'm unable to create articles in Knowledge Authoring. I've already enabled the require…
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Bell and email notification when Maintenance Work Order is created from Internal Service Request.Summary: Hi All, I am working on Oracle Fusion Internal Service Request notifications. Requirement: When a Maintenance Work Order is created from an Internal Service Req…
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Can we hide warning sign from helpdesk request pageHi Experts Is it possible to hide warning sign from below page? Navigation 1: Help Desk> Help Desk Request Navigation 2: Help Desk> My Help
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Is it possible to filter the Category LOV for HR Help Desk Requests in VBS based on user rolesSummary: Hi, is it possible to filter the Category LOV for HR Help Desk Requests in VBS based on user roles? e.g. hiding a couple of categories for a particular job role…Viktoria Priona-Oracle 14 views 1 comment 0 points Most recent by ArashK Visual Builder Studio for HCM -
On The Design Of Parallel And Serial Approval RoutesIn the approval rules step in the system, you know that there are some approval steps. For example, personal info and hire an employee or document records. When these ap… -
How to assign cases to case workers using service assignment rules?Summary: Hello Team, When we create a sr via hr help desk, we can make sure it is routed to a specific agent via service assignment rules and queues. How can we do the s…
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Specialization opt not visible under Learning Item Type at Learning Assignment Page after 26B updateWe were checking on the page for Learning assignment and found that after the 26B update Learning item Type filters is having new option as Learning Path, and Specializa…
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Bad Request: A database constraint was violated while storing the changes in the database - HRHDSummary: While creating categories in HR Helpdesk, we're receiving error mentioned - Bad Request: A database constraint was violated while storing the changes in the dat… -
HRHD Category Lookup list for coveragesSummary: I have been asked to add Category as a custom column for HRHD milestone definitions. I have created the column as per standard documentation, however I'm unable… -
How to add custom HR Help Desk infolets with option to navigate to detailSummary: We are looking to add custom HR Help Desk infolets that would allow the user to have the option to click on the "navigate to detail" button. Content (required):… -
How to add My Help action on My Activity Center page.Hi Experts As we are integrating customer's platform with Oracle so when they are redirecting to Oracle My Activity Center is the landing page. So we want to have My Hel…
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My Knowledge in Redwood HelpdeskSummary: My Knowledge page of Redwood Helpdesk (in addition to My Help app) Content (required): I've seen the "My Knowledge" link in the navigation structure definition … -
We need a Groovy script that sends notifications to queue members when a HelpDesk request is createdSummary: Hello, We require a Groovy script that sends notifications to queue members when a Help Desk request is created and assigned to a queue during the request creat…
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Subcategory (product group) that's only visible to agents of a particular Queue.Summary: Hello, We would like to create a new subcategory (product group) that's only visible to agents of a particular Queue for selection and should not be visible for…
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How i can Change the HRHelpdesk User view fields read only once user submit the Helpdesk ticketThe client requirement is to make the fields read-only once the HR Help Desk user submits the ticket and later accesses it in edit mode. Currently, when the employee ope…
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How can we upload images in bulk into one of our custom folder under the Oracle WCCSummary: We have lot of custom folder under contribution folder in Oracle Webcenter content server. Under one of the folder, we need to upload images in bulk. Right now,…
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Is there a way to hide case when clicking on the primary contact?How can I hide the case tab from HR Help desk?
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How to trigger an email to all queue members if no agent assigned after 24hrs of Request CreationSummary: I am trying for the requirement that when help desk request is created and no agents has been assigned with that request with in 24hours then Email should trigg… -
helpdesk ticket Need to trigger when new person is hired and the journey is automatically assignedSummary: is it would be possible that, when a new person is hired and the journey is automatically assigned after add pending worker, a helpdesk ticket could also be sen…Swati Vangala-Oracle 41 views 3 comments 0 points Most recent by Margo Mazz Visual Builder Studio for HCM
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Duplicate workflow notifications for TimecardApprovalELASummary: Requirement is to send only one notification when a Timecard gets withdrawn, but for a customer, users are getting multiple notifications(Max 3) for each withdr…ShivaKumar-Oracle 11 views 0 comments 0 points Started by ShivaKumar-Oracle Human Capital Management
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How to pull employee data from Affected Party in HRHDHi, does anyone know if it's possible to use Groovy to pull employee data from the Affected Party in Help Desk? E.g. populate a field with the Affected Party's person nu…
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HDL template to load Workday definitionNeed help to load Workday definition via HDL
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German : Manage Complex and Long-Running Cases with the Case Analyzer AI AgentSummary: German: Manage Complex and Long-Running Cases with the Case Analyzer AI AgentThis is feature supported by the German Languague Content (please ensure you mask a…Swati Vangala-Oracle 1 view 1 comment 0 points Most recent by Swati Vangala-Oracle Visual Builder Studio for HCM
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Email Communication ChannelsSummary: We have multiple email communication channels setup for HR Help Desk. Our service center admins want to disable two of them from the view. I do not see an optio… -
Can you export the details of a resolved Service Request into PDF/Word format in HRHD?Summary Is there an option to export details into a format for future reference?Content Our client has asked if we are able to export a resolved SR's details to a PDF/Wo…