Reporting and Analytics
Discussion List
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Can't Hyperlink to Answers in BUI (but can in .NET console)Summary: Can't Hyperlink to Answers in BUI (but can in .NET console) Content (required): Our business users mentioned that when they export an Answers report in the .NET…kerry walker 41 views 1 comment 0 points Most recent by kerry walker Reporting & Analytics for B2C Service -
Display Dashboard on homepageContent The departments in our company would like to view specific reports as soon as they log in to the CRM. We would like to display the dashboard automatically on the…User_2024-12-17-19-41-52-365 61 views 5 comments 0 points Most recent by User_NQG0M Reporting & Analytics for B2C Service -
Filtered report should not reduce rowsSummary: Content (required): Hi, We have a report to be built in such a way that report should have 4 columns: Queues, Date Created, Time Created, Count of Incidents. In…Padma Varadarajan 21 views 6 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service -
Why does my scheduled report return different numbers than if I run the same report run manually?Summary: Scheduled report returns different numbers than the same report run manually. Content (required): I have a report that counts the number of Incidents created pe…Richard Vang 51 views 5 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service -
Plan to Produce Infolets are not appearing on Home PageSummary Plan to Produce Infolets are not appearing on Home PageContent Hi All, We are not able to see any infolets on Plan to Produce Infolets section. Please let us kno…Siva Kumar-Oracle 36 views 1 comment 1 point Most recent by CumminssCP Reporting and Analytics for SCM -
How to pull re-opened cases that were previously closedSummary/Content: I need to identify incidents/cases re-opened by the customer that were previously closed in oracle service cloud analytics. Below is the code snippet th…
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Showing zero values on a reportSummary: Showing zero values on a report Content (required): Is there a way to show entries that contain a zero value for something? For example, we'd like to show the a…kerry walker 51 views 4 comments 0 points Most recent by kerry walker Reporting & Analytics for B2C Service
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Queue Activity Report showing 0 values, despite there being activity in the queuesHello, We have recently migrated our business rules over to enhanced business rules and have also tidied up some incident queue routing rules. Incidents are being correc…
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Report to track the Integration calls/Api CallsSummary: Content (required): We need to build a report which can show: 1) How many users are connecting to Fusion via REST/SOAP WS? 2) Which objects they are accessing? …
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Creating Custom Navigation to access BI ReportSummary: Creating Home page BI report link Content (required): I'm just wondering if there is away, we can create a navigation to specific report in oracle sales cloud w…
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Is there a way to hide duplicated entries ina scheduled report?Summary: Hide Duplicated entries for a scheduled report Content (required): We have a report that counts the answers hits in a defined range of time, as per some article…Edgardo Lineros-Oracle 31 views 2 comments 1 point Most recent by Karla Lauwerens Reporting & Analytics for B2C Service
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How to get first & last closed dateSummary/Content: I need to use the first & last closed date instances and I'm trying to use min(incidents.closed) and max(incidents.closed) but they don't work. The repo…
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Can we create one usage report based on the login channel?**This post was created as part of a How to Service Request (SR) Release: 22A Summary of the question: There is a high demand from our users to build Usage Reports based…Ionel Spaloghe-Support-Oracle 21 views 1 comment 1 point Most recent by Ionel Spaloghe-Support-Oracle Sales -
Table and column for Firm DateSummary: The supply planning UI shows Firm Date as a column in the supplies and demands table. This date reflects when the product is expected to arrive. What is the tab…
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Use custom list twiceSummary: Content (required): I want to use a custom list for "translating" some ID values to human readable form. For instance Location can be 1 = USA, 2 = UK, 3 = Japan…Jan Zahradka-Oracle 21 views 0 comments 0 points Started by Jan Zahradka-Oracle Reporting & Analytics for B2C Service
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How to get the list of articles that are checked out (locked) in OSvC (B2C Service)Summary: I am trying to find the right table where I could see all articles that are checked out (locked) by users. Could you please help? I need a list of all articles/…Irena Novosadova-Oracle 31 views 0 comments 2 points Started by Irena Novosadova-Oracle Reporting & Analytics for B2C Service
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Where can find BICC 22A Data Lineage SheetSummary: Where can find BICC 22A Data Lineage Sheet Content (required): Version (include the version you are using, if applicable): Fusion 22A Code Snippet (add any code…
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Chat Transcript - Incident MessageSummary: We want to export the chat transcript saved in message under Incident to excel Tried Chat Event Details report but display by event and not complete transcript …Dikert VId 31 views 1 comment 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
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SSO access into OACSummary: We are using SSO access into the other Oracle products, is there a way how to configure OAC to accept SSO login instead of username/password combination? Conten…Jan Zahradka-Oracle 21 views 0 comments 0 points Started by Jan Zahradka-Oracle Reporting & Analytics for B2C Service
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Activity Scorecard ReportHi, Few user details are not getting displayed in Activity Scorecard Report tab from Sales Analysis Dashboard report Is there any process need to submit to synchronize T… -
Is there a way to access accounts table in the transactions table?Summary: I a trying to generate a report for alll user actions from the transaction table. is there a way? Content (required): Table : Transactions Column : Table Associ…Srinath Kannan-Oracle 31 views 2 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service
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Extra column for color value in data visualizationSummary: Content (required): In case I use a field or calculation for Color, an extra column is added to the end of table or empty bar in graph. Is there any way how to …Jan Zahradka-Oracle 31 views 1 comment 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service
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Report services are not working post 22A upgradeSummary: REST services related to OTBI are failing in the system which worked fine until the 22A upgrade. Content (required): One of them is 'runDataModel' which we use …Goutham.Manthri 21 views 1 comment 0 points Most recent by Goutham.Manthri Reporting and Analytics for SCM
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Remove Explore link prom data visualizationSummary: Content (required): I created some data visualizations and when the dashboard loads I see Explore link by each. Is there some setting how to remove that link pl…Jan Zahradka-Oracle 31 views 0 comments 0 points Started by Jan Zahradka-Oracle Reporting & Analytics for B2C Service
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Keyword Search is taking more time and giving popup error messageSummary: Keyword search error popup issue Content (required): Hi Experts, We are using https://abc.custhelp.com/app/account/questions/list page for keywords searching, f…Jayashankar Lingaiah-Oracle 41 views 1 comment 0 points Most recent by Nicoleta Chiru-Support-Oracle Fusion Service
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Territory Geography ReportSummary: Would like to be able to build a clean Report that shows all the Territories and the Zip Codes associated to each Territory. Zip codes are associated to Territo…1Name1 31 views 1 comment 0 points Most recent by Priscila Terazawa - Support-Oracle Reporting & Analytics for Sales
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"Total Amount" column in OTBI from Paysheet - ICMSummary: Anyone who knows the exact column name of "Total Amount" in OTBI? This is a field from Paysheets in Incentive Compensation. Tried other existing columns in the …User0901 21 views 1 comment 0 points Most recent by Priscila Terazawa - Support-Oracle Reporting & Analytics for Sales
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Report on when incidents move queues, by whom, and status upon transferContent Hi, We are trying to create a report that will tell us when an incident is moved from one queue to another, by whom and the status it was given upon transfer. At…James G 74 views 12 comments 2 points Most recent by Sasi Gudimetta-281012 Reporting & Analytics for B2C Service
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How to run a customised seeded bip report from the Report and Analytics folder/catalog folder.Summary: Greetings, Team — Is there a way to make the 'Open' hyperlink button enabled for a customised BIP Report? We customised the PO PDF Report for two different clie…User_2025-10-24-00-15-43-324 1 view 3 comments 0 points Most recent by Swapnil Kashid Reporting and Analytics for SCM
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Can I control the time element of a "Between" filterContent Hi All, New to custom reports, but I am starting simple. I am working on reports to simply show an incident count of tickets opened in our queue by month, and th…User12618170-Oracle 34 views 6 comments 0 points Most recent by User_JRSXZ Reporting & Analytics for B2C Service