Reporting and Analytics
Discussion List
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How can I report on/analyze notifications created 'in the wild'?Summary: We have too many notifications (e.g bell notifications) being created. As we determine which ones to disable, rather than analyze all of the groovy scripts crea… -
how to add search option to reportSummary: Hello everyone, I want to add search option to report where the user be able to search just for what he wants not to look to all data that the report fitch rega…
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Schedule a CSV to an SFTP LocationSummary: Schedule a CSV to an SFTP Location Content (required): Hi guys, Is it possible to schedule a report in CSV format from Service Cloud to an SFTP location? Regard…Sylvia S. 31 views 1 comment 0 points Most recent by Premkumar Sabarinathan-Oracle Reporting & Analytics for B2C Service
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How to schedule a job which will autogenerate a report on monthly basisSummary: We have a business requirement where we need to create a job that will automatically schedule and fetch the data from previous month on the first week of every …Gauri Lande 41 views 1 comment 1 point Most recent by Raghavan p-Oracle Reporting and Analytics for SCM
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Last user transaction dateSummary: I'd like to view agents in certain profiles and monitor their last transaction date and time--mostly used a tool to see if an agent is sitting for long periods …Vanessa Topolewski 71 views 4 comments 0 points Most recent by Vanessa Topolewski Reporting & Analytics for B2C Service
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Tracked Links in a chatContent Any ideas on how to report on a tracked link that is added to chats. Tracked links work in mailings, surveys and some message templates but they don't appear to …Carl Elliott 30 views 2 comments 0 points Most recent by TinaB Reporting & Analytics for B2C Service -
Transactions Transfer Report for China errorSummary: Seeded report : Transactions Transfer Report for China showing error with below error message. You can't split the transaction because the unit price exclusive …
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Analytics: Infolets Limitation**This post was created as part of a How to Service Request (SR) Release: 22B Summary of the question: Is there any limitation of indicators to add within the Infolets s…Ionel Spaloghe-Support-Oracle 41 views 4 comments 0 points Most recent by Ionel Spaloghe-Support-Oracle Reporting & Analytics for Sales -
Is it possible to create a cross subject area report using a CX Sales and Incentive Compensation SA?**This post was created as part of a How to Service Request (SR) Release: 22C Summary of the question: Is it possible to create a cross subject area report using a CX Sa…Priscila Terazawa - Support-Oracle 21 views 1 comment 0 points Most recent by Priscila Terazawa - Support-Oracle Reporting & Analytics for Sales -
How to set the export option at the bottom of the reports/Analysis/Dashboard?**This post was created as part of a How to Service Request (SR) Release: 22B Summary of the question: How to make a single Export option at the top for all the reports …Ioana-Pacioianu-Support-Oracle 41 views 2 comments 0 points Most recent by Ioana-Pacioianu-Support-Oracle Reporting & Analytics for Sales -
Show report that sent by AdminSummary: Hi Guys, I know that we can schedule and send out a report. But is there any report or way to check a list of reports sent out under a specific Admin account or…Vincent Lin 31 views 2 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service -
How can all users see my extra Sales on Home PageSummary: Users currently are not seeing both dashboards under Analytics on home page. Content (required): Users view is the first one. Admin view 2nd one. How do I get a… -
How you get information on whether a user is logged in or not when visiting your site?Summary: Why do the total visits number from session_summary table and the count of clickstreams created during the same time period differ? Isn't a new clickstream crea…
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Is it possible to create new/custom infolets ?Content Is it possible to create new/custom infolets ? Version 19CCaio Zioli-Oracle 97 views 5 comments 0 points Most recent by Manishsrf7 Reporting and Analytics for SCM -
How to Remove Edit Option for OTBI Report.Summary: Content (required): Hello Friends We have made a custom role and added duty role -"Receiving Transaction Analysis Duty". Assigned this role to a user. But I do …Ashish_Kumar 151 views 3 comments 0 points Most recent by Amrita Gupta-Oracle Reporting and Analytics for SCM -
How do you get a workspace to open with the that rows records for editingSo for example the Contacts report id:124 when you run it you can click on any results row, and it will open up the Contact workspace. When i view the definition of a co…spence_abcd0109uk 31 views 3 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service
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Search functionality in customer portal is not workingSummary: Search functionality is used to search the incidents on the customer portal. Incident reference number is not searching and also mid keyword from the subject li…Jayashankar Lingaiah-Oracle 21 views 5 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service
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How and When tables ja_cn_trx_headers_all and ja_cn_trx_lines_all populated in SaaSSummary: Hi All, I would like to know how and when below two tables get populated. ja_cn_trx_headers_all ja_cn_trx_lines_all We are having custom based on these two tabl…
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Unable to deliver scheduled report: Email attachment exceeded allowable sizeContent Emailing a report - it takes a while (1 min) to process but is under 911Kb Is there any configuration setting I can amend to help with this? ThanksKing Jack 45 views 22 comments 1 point Most recent by Sathya Rajendran Reporting & Analytics for B2C Service -
Error in POST data: Cannot run AnalyticsReport: XXXXX(ID=XXXXX): REPORT_ERROR_EXCEEDS_TIME_THRESHOLDHi All, We have a requirement to run the report under incidents object to fetch all the incoming email created incidents and list the queue that got assigned to it. This…Padma Varadarajan 511 views 3 comments 0 points Most recent by Padma Varadarajan Reporting & Analytics for B2C Service
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workspace field reportVersion B2C 22 A Is there a report within B2C to get all the fields that are available in an incident workspace? If not, how to achieve that?Boby B Jacob 22 views 2 comments 2 points Most recent by Rasheed Ahamed Reporting & Analytics for B2C Service -
Why I am not able to search the Favorites in the 'Reports and Analytics' ?**This post was created as part of a How to Service Request (SR) Release: 22B Summary of the question: Not able to search the Favorites in the 'Reports and Analytics' se…Ioana-Pacioianu-Support-Oracle 41 views 1 comment 0 points Most recent by Ioana-Pacioianu-Support-Oracle Reporting & Analytics for Sales
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How to sync the change of username in UI with OTBI agents created by the old username?**This post was created as part of a How to Service Request (SR) Release: 22B Summary of the question: Customer have changed the username and now all OTBI agents created…Ioana-Pacioianu-Support-Oracle 31 views 1 comment 0 points Most recent by Ioana-Pacioianu-Support-Oracle Reporting & Analytics for Sales
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Generate a report for Incidents that are created manuallySummary: Hello Experts, I there a way or a report that can determine how many incidents that are created manually ( meaning the agents/CRS created it themselves) and not…Jepee Celorico 41 views 7 comments 0 points Most recent by Jepee Celorico Reporting & Analytics for B2C Service
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How to Exclude a Case if there is only One RowSummary: Need to exclude the case if there is only one row. Content (required): Trying to create a report to display the frequency of response to customers but only if t…JLFolkman 31 views 5 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service
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The users completed surveies.Summary: A report shows all the surveys the user completes in a period of time. Content (required): Hi Here, I am trying to create a report that shows user completed sur…Vincent Lin 41 views 7 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service
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how to calculate time between interactions created date and response date?Summary: I want to know how many incidents are yet to be responded. for e.g we have SLA of 24 hours to respond. So how can i fetch a report which states that these incid…Megha Nagpal 21 views 2 comments 0 points Most recent by michael garverick Reporting & Analytics for B2C Service
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How can I separate/filter my sales contacts vs. partner contacts on reportsSummary: I am using the CRM Activity Real Time subject area on my activity report. I need to filter out the appointments for our partner contacts and put those on a sepa…
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Proposed/Calibrated Rating (Recent & Historical)Summary: Hello, Good day! I have a requirement which is to pull the proposed rating (recent and historical) in one report but different column for recent and other colum…Hazel De Castro 31 views 1 comment 0 points Most recent by Raghavan p-Oracle Reporting & Analytics for Sales
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Add Action Link in Grand Total in OTBI ReportContent Is it possible to add an action link to the Grand Total values in OTBI reports? So we can direct the user to another OTBI report. This is the automatically calcu…User0901 36 views 4 comments 0 points Most recent by Rajasekhar Bandaru-Oracle Reporting & Analytics for Sales