Reporting and Analytics
Discussion List
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Feature Spotlight: Analytics for CX Sales MobileContent Analytics with modern visualizations and mobile friendly display is available starting 21C . With performance and key metrics available in the mobile app, sales … -
Agent login count is coming 0Content I'm creating a report that counts agent logins in RN, but in the column where it should count the number of logins, 0 is coming. What could be happening? Version…Leonardo Santos 28 views 1 comment 1 point Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service -
Chat agent idle timeSummary I need to build a report to show the idle time of a chat agentContent Hi, I'm trying to build a report that shows the agent idle time. This is the time that the …Ammar Aldaffaie 36 views 0 comments 2 points Most recent by Ammar Aldaffaie Reporting & Analytics for B2C Service -
How to do the linking of Tax Reporting Type CodeSummary Linking of Tax Reporting Type Code during running the service for European Sales Listing ReportContent Tax Reporting Type Code option is not showing any value to…Mithilesh Kashyap 84 views 0 comments 0 points Most recent by Mithilesh Kashyap Reporting & Analytics for Sales -
Filter issue - affecting all Agents Dashboard "My Inbox"Summary Agents use search in the My Inbox and it saves for all usersContent User A runs a report, My Inbox, with a filter: Search_thread and inters in the customer PO. T…Jeff Scrobel 30 views 2 comments 0 points Most recent by Jeff Scrobel Reporting & Analytics for B2C Service -
How to display the value of a Dynamic Choice List instead of a number on OTBI AnalysisSummary How to display the text value of a DCL (Dynamic Choice List) on OTBI AnalysisContent Hi all, I have an analysis of a custom object where some fields are DCL. Whe… -
How to get extracts from oracle commerce cloud and load into data lake (built on ADW)?Content How to get extracts from oracle commerce cloud and load into data lake (built on ADW)? We are looking forward to extract data from oracle commerce cloud applicat… -
Partner territory assignment to opportunitySummary If i create a opportunity 1st and associate partner afte that will the the partner territory assigned to opprtunityContent HI All, 1. if i create a opportunity f…
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Logged in UsersSummary List of Users logged into the ApplicationContent Team, Trying to find a way to pull a list of current users that are logged into the system. Any thoughts? Thanks…Inder-Oracle 35 views 2 comments 0 points Most recent by Arghyo Banerjee -Oracle Reporting and Analytics for SCM
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BIP Report Output as Text MessageSummary BIP Report Output as Text MessageContent Hello, Do we have any option to send BIP Report output as Text SMS message. Please let me know if you know if this is po…Harish Gundre 23 views 2 comments 0 points Most recent by Arghyo Banerjee -Oracle Reporting and Analytics for SCM
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Can I show the report description in a list of reports?Summary How to show the description of a report in a report that lists other reportsContent We are trying to generate lists of reports for a few different purposes, but …Kurt Helfrich 55 views 5 comments 3 points Most recent by Anuj Behl Reporting & Analytics for B2C Service -
SQL statements for DatastoresSummary What are the concrete SQL statements for an Datastore and what kind of joins are used for joining relevant database tables?Content Hello, we are looking for the …User_0HYL0 47 views 2 comments 5 points Most recent by Srinivas Malyala-Oracle Reporting & Analytics for Sales
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Combine CSV Files to ZIP fileSummary Combine CSV output to ZIP fileContent We have requirement to combine the multiple CSV output files to single ZIP file and move it to UCM server. There were enhan… -
Time in a certain dispositionSummary Need a report that will show how long an incident has been in a certain disposition.Content Hi, would anyone have any idea how we can show how long an incident h…jelsiao 20 views 1 comment 0 points Most recent by PavanSatishKumar Annavarapu-Oracle Reporting & Analytics for B2C Service -
Created By Account - No ValueSummary Incident Created by account is Null - Unknown - No ValueContent Hi, We ran into one scenario where incident is created by someone but unable to see who created t…Baljeet Singh-231094 27 views 9 comments 0 points Most recent by Suresh Thirukoti-Oracle Reporting & Analytics for B2C Service -
Download Attachments from Custom object throwing errorSummary I want to create a report that shows a list of attachments in a custom object and be able to download from the report. But error is occuring.Content Hello, I hav…User_2025-10-31-01-08-51-703 31 views 2 comments 1 point Most recent by User_2025-10-31-01-08-51-703 Reporting & Analytics for B2C Service
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Best Practices for Custom Subject AreaSummary Best Practices to design Custom Subject AreaContent Please refer: Oracle Engagement Cloud (Sales and Service): Best Practices for BI Extensibility and Using Cust…Syed Misbauddin-Support-Oracle 28 views 1 comment 2 points Most recent by Syed Misbauddin-Support-Oracle Reporting & Analytics for Sales -
Workspace Secondary Report is not showing in BUI ApplicationContent Hi All, In the BUI application, the attached Workspace Secondary Report is not showing. Is this possible? Any idea will be helpful. Thanks, Seethalakshmi SSeethalakshmi S 30 views 2 comments 1 point Most recent by Seethalakshmi S Reporting & Analytics for B2C Service -
Place Staff Account Created By field into a report?Content I have created a Staff Account Latency report that we use to monitor our Staff Accounts to ensure that we do not have users who rarely if ever log into the Suppo…NDKoze 48 views 6 comments 0 points Most recent by Baljeet Singh-231094 Reporting & Analytics for B2C Service -
Saving a report in your preferred orderSummary Report with several sortable columns. Can different users save the report in their own preferred sort order?Content We have a report that has several sortable co… -
Infolets - Time ZoneSummary Infolets - Time ZoneContent Hi all, When a user (Sales Manager in this case) consults an infolet on the infolets page, what date / time does that analysis take? …
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How to format inc_performance.rel_time to secondsSummary How to format inc_performance.rel_time to seconds like 120 instead 0h2m0sContent Hi, I'm not able to format inc_performance.rel_time to seconds, E.g.: 0h 2m 0s t…Leonardo Santos 30 views 2 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service
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What roles are needed to access the BI Data modelContent Hi, I created a custom role and assigned the roles: BI Administrator Role BI Applications Administrator Duty BI Applications Functional Developer Duty BI Publish…Valdir Dutra 63 views 3 comments 0 points Most recent by Valdir Dutra Reporting & Analytics for Sales -
Search filter incidents.search_threadSummary How to use search filter incidents.search_threadContent Hi, has anyone ever been able to get the search filter incidents.search_thread to function? Our users wan…Christian UoA 23 views 2 comments 0 points Most recent by JBaxter Reporting & Analytics for B2C Service -
Account Rollup functionality and it related subject areaContent Hello All, In Oracle CX after 21B we see new object called Account Rollup child object under Accounts and it has few aggregated fields.So we are looking for is t…
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How to report on effective visibility of knowledge articles?Content Hello, I'm looking for a report or information to create a report that will show all our knowledge articles and their effective visibility for our customers. I w…User_2025-10-31-01-08-51-703 32 views 6 comments 0 points Most recent by User_2025-10-31-01-08-51-703 Reporting & Analytics for B2C Service
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Data Lineage document or BICCC PVO Details for 21B Sales subject Area - OTBIContent Hi Team, We need some data exports from oracle subscription management cloud application 21B. As we see there is additional feature available as part of 20B, whe…AnkitR Gupta 80 views 1 comment 0 points Most recent by Syed Misbauddin-Support-Oracle Reporting & Analytics for Sales
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Standard Text UsageSummary Report which can show list of total incidents created and Incidents where the standard text was appliedContent I want a report which can give me list of incident…Megha Nagpal 30 views 0 comments 0 points Most recent by Megha Nagpal Reporting & Analytics for B2C Service
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Can the operation of one user affect the entire Service Cloud?Summary Is it possible that the entire service cloud will slow down if you perform a time-consuming search in a report, such as a full incident search?Content Hi, Let me…Natsuki.Hasegawa-Oracle 29 views 2 comments 0 points Most recent by Natsuki.Hasegawa-Oracle Reporting & Analytics for B2C Service
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Percent of Waiting Incidents Auto Closed vs Closed by AgentSummary Percent of Waiting Incidents Auto Closed vs Closed by AgentContent I have a requirement to show the percentage of waiting incidents auto closed by system based u…Tod 27 views 1 comment 1 point Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service