Reporting and Analytics
Discussion List
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How to rename a tab in Analytics page in Oracle CX SalesSummary Need to embed a OTBI report to 'Analytics' page in a new tabContent Hi, Trying figure out how I could rename a tab in Analytics new tab. I have created a dashboa… -
Applying a Grouping to a calculated columnContent Hi All, I have a calculated column 'Outcome' based on the values on a text field. I want to group and count the sum based on the Calculated Column 'Outcome'. Any…User_2025-02-03-16-56-54-367 48 views 4 comments 0 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service -
Identify for deletion - unused standard textSummary Business needs to identify unused standard text and delete - is there a report available?Content Hi gurus, We have a need (urgent) to identify and remove Standar…User_2025-02-01-08-17-38-818 47 views 7 comments 1 point Most recent by User_2025-03-10-21-27-49-962 Reporting & Analytics for B2C Service
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Report name as report titleSummary Can we use the name of the report to update the title of the reportContent A bit of an "unusual" question but is is possible to update the title of a report usin…spence_abcd0109uk 26 views 1 comment 0 points Most recent by Lakshay Bhalla Reporting & Analytics for B2C Service -
CSV extract is showing date/time in UTC timeContent When the report is extracted to CSV format the time is shown in UTC time, is there a way we can convert the time to show Sydney time considering the daylight sav…User_2025-02-04-10-48-17-393 27 views 5 comments 0 points Most recent by Dimple-Nagesh-Support-Oracle Reporting & Analytics for Sales
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Weird Subject Area names appearing when using saved column featureContent When we are trying to use ‘saved columns’ we are observing weird subject area name folders in the catalog navigation. We are not able to identify in which folder…Srinivas Malyala-Oracle 37 views 2 comments 1 point Most recent by Dimple-Nagesh-Support-Oracle Reporting & Analytics for Sales
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"Sales - CRM Sales Activity"."Business Unit"."Business Unit Name" is nullSummary I am trying to do an Activities report but the Business Unit Name field is nullContent I am using the subject area "CRM - CRM Activity Real Time" but when I adde…Edgar11 44 views 1 comment 0 points Most recent by Dimple-Nagesh-Support-Oracle Reporting & Analytics for Sales -
Scheduled Report - Best time to run with a server based on UTC timeSummary Looking for best time to set a report to run to collect the most dataContent We are a global call center using one interface. Our sever is set to UTC time. Looki…Jeff Scrobel 22 views 0 comments 0 points Most recent by Jeff Scrobel Reporting & Analytics for B2C Service -
Changed Queue reportContent Hello - We are trying to create a report to show the amount of time an incident was in a specific queue before being transferred/changed to a different specific …Hanna Page 60 views 4 comments 1 point Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service -
Need out of box reports for Oracle recruitment(ORC)Summary Need out of box reports for Oracle recruitment(ORC)Content Hi Team, We are looking for Oracle recruitment(ORC) out of box reports. This is the new module for us …Harish Kumar Kovi 60 views 1 comment 3 points Most recent by Craig Hennessy Reporting & Analytics for Sales
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Solved Incidents(with out giving response) ReportContent Hi All, Is it possible to create solved incidents report in OSVC which has list to solved incidents that has been set to solved status with out giving response b…User_2025-02-10-15-50-53-070 34 views 8 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service
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Help with scheduled report filterSummary Help with scheduled report filterContent Hello, I'm trying to schedule a report to run late at night, daily, and report on the past 22 hours of answer views. I'm…kerry walker 26 views 7 comments 0 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service -
Priority of the queue assigned to the profileSummary Is there a way to get information in regards the place of the queue in the queue list on profile without opening profile itselfContent We use different pull poli…User_2025-02-05-22-15-05-123 34 views 1 comment 0 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service
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Extract the 'sent to' email address in the header, not the 'delivered to'Summary We need to know what email address our customers are utilizing, we have dozen of them.Content We have dozen email address our customers can use. We need to under…Jeff Scrobel 39 views 2 comments 0 points Most recent by User_2025-02-03-16-51-39-328 Reporting & Analytics for B2C Service
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Error- Non-existent column: 'ID' for the column "Incident.PrimaryContact.ID" field in connect objSummary Error- Non-existent column: 'ID' for the column "Incident.PrimaryContact.ID" field in connect object explorer in incident objectContent Error- Non-existent colum…ShivajiLohar 39 views 5 comments 0 points Most recent by ShivajiLohar Reporting & Analytics for B2C Service
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Run time filters not showing up in BUI report toolbarSummary We have a report that is not allowing us to select 'Search', 'Refresh' or 'Reset'Content When we have run time filters enabled, one one report, we are not gettin…Jeff Scrobel 23 views 4 comments 0 points Most recent by Jeff Scrobel Reporting & Analytics for B2C Service
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Exported report with links in console vs BUISummary Exported report with links in console vs BUIContent Hello, We recently discovered that when exporting a report with links (excel) in the OSvC console is slightly…kerry walker 31 views 3 comments 0 points Most recent by kerry walker Reporting & Analytics for B2C Service
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Error- Report Query size limitation for incident reportSummary We have facing issue of query size limitations for incident report "query size limitations for report "Content We have facing issue of query size limitations for…ShivajiLohar 45 views 5 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service
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Different MailboxesSummary We have different emails set up for 1 mailboxContent We have multiple emails set to one mailbox. We are trying to run a rule that filters these emails out by the…Kenton 47 views 1 comment 0 points Most recent by Carl Elliott Reporting & Analytics for B2C Service
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Application table for standard coverage under subscription managementSummary Need to query coverage details under subscription management using data modelContent Subscription Management -> Standard Coverage - > (Template details) what is …ViswanathaReddyKetireddy 32 views 4 comments 0 points Most recent by ViswanathaReddyKetireddy Fusion Service
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Feasibility for Adding a new function in the reportContent Dear Experts, This is just a request to know the feasibility in implementing a Business requirement. Our Product Support Employees have requirement to add a func…User_2025-02-10-10-44-44-497 42 views 5 comments 1 point Most recent by User_2025-02-10-10-44-44-497 Reporting & Analytics for B2C Service
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Error when trying to setup an Inline AggragateContent Hello, I am trying to setup an Inline Aggregate to include the field from the Initial Response report in the Support Ticket Performance report. I am getting an e…Bryan Scarborough 36 views 0 comments 0 points Most recent by Bryan Scarborough Reporting & Analytics for B2C Service
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Unexpected end of file has occurred. The following elements are not closedSummary Report Dashboard throwing an error while openingContent Hi, I created one dashboard which include 3 different custom reports. All are of incident object with sam…Baljeet Singh-231094 99 views 4 comments 0 points Most recent by Baljeet Singh-231094 Reporting & Analytics for B2C Service -
Working from Home over VPN - Report could not be processedContent Reports that normally run fine in the office are constantly unable to process now and need to be queued....anyone else? Any tips? Thx! Version 19CJoe P. 36 views 3 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service -
Monitoring tool for Oracle CX CommerceContent Hi, We have integrated Dynatrace into our e-commerce but this is not well integrated, since we can't include the dynatrace as first script and we don't have acce…
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Filter when the Organization value is NullSummary I want a report which shows incidents when the Organization has no valueContent How to put a filter , so that it can show incidents where Organization has no val…Megha Nagpal 25 views 5 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service
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the report may contain at most one hierarchical column for "Product Hierarchy and Disposition HierarSummary Getting error for Columns "incidents.prod_hierarchy" and "incidents.disp_hierarchy"in incident tableContent Getting error for Columns "incidents.prod_hierarchy" …ShivajiLohar 28 views 3 comments 0 points Most recent by User_2025-02-03-22-07-33-802 Reporting & Analytics for B2C Service
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Need help with expression needed to display timestamp for certain attributeContent So I am trying to build a report using the transactions table that will tell me when the status changed on a task to 'on route' and 'onsite'. We are trying to ga…User_2025-02-05-19-50-52-219 45 views 4 comments 0 points Most recent by User_2025-02-05-19-50-52-219 Reporting & Analytics for B2C Service
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Can OSC accept Tableau connections?Content We've started using Tableau (9.3) for reporting of other product metrics and I thought it would be awesome to be able to present my OSC 'story' through Tableau's…User_2025-02-03-20-43-46-497 41 views 5 comments 8 points Most recent by User_2025-02-11-13-34-45-342 Reporting & Analytics for B2C Service