Routing / Optimization
Discussion List
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Autorouting % and ReschedulingSummary: Content (required): Hi All, On the routing tab one of the tiles is Autorouting %. We want to know if rescheduling an activity in OFS counts as a manual move and…Puneeth Holla-Oracle 41 views 1 comment 0 points Most recent by Dmytro Shurkov-Support-Oracle Field Service -
Is there a means to bypass the use of travel statistics and use real-time data averages?Summary: The application is providing travel time estimates which are excessively high due to learned travel times from previous activities where technicians did not fol…Shawn Call-Support-Oracle 31 views 1 comment 0 points Most recent by Shawn Call-Support-Oracle Field Service -
Is it possible to limit routing to only activities that have particular custom property set?Summary: We have a change in our business model where for some activity types we only assign to a worker if the customer has paid and I am looking at how to achieve this… -
Is it possible to audit Routing changes/updates?Summary: I know it is possible to run audit/checks to see which user made resource or configuration changes in OFS. However is it possible to run an audit to see who mad…Neil Atkinson 31 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Is it possible to route activities to on call shifts?Summary: We have a need to schedule jobs to Technician's who have on-call shifts Content (required): Our front office Planning team work from 07:00 - 20:00, these hours … -
The immediate routing not working the activities not assigned to the resourceActivity not assigned to the resource automatic by using immediate routing So need to know the cause of this issue -
Can we have the Audit trail for Inventory transfersSummary: Hi Team, I want to see the audit trail of the inventory transfer and how we can see this In OFSC Thanks Content (required):
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REPLAY NOW AVAILABLE: Field Service 22D Release Deep Dive WebinarSummary: Product Management reviews new features in the 22D release of Oracle Field Service. Content: Watch our webinar for an overview of new features and product demos… -
Manual Routing Plan: How to set precedence of activity assignment based on an activity field?Summary: For activities with the same location but different values of a specific activity, we have multiple filters to check each possibly value of the specific activit… -
Reassigning the Activities, when the Technician is on unplanned LeaveSummary: In OFS, How do we automate the actvities reassignment to other Technician, when the actual Technicians are taking unplanned leaves. Content (required): Case : M… -
How can I trigger an email when an activity is not assigned in time?Summary: Need an alert in Field Service, if an activity is to be assigned based on requested time, and it is not assigned by half an hour before, an email alert should b…Shawn Call-Support-Oracle 51 views 1 comment 0 points Most recent by Shawn Call-Support-Oracle Field Service
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Necessary fields for Work SkillsSummary: **This post was created as part of a How-to Service Request (SR) Content (required): Which are the necessary fields to calculate the Work Skills? Version (inclu…
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How to interpret autorouting information**This post was created as part of a How to Service Request (SR) Summary: The number of activities manually processed activities are too high and seems to repeat itself …Eduardo Kimura-Support-Oracle 51 views 1 comment 0 points Most recent by Eduardo Kimura-Support-Oracle Field Service -
How can we classify an activity as Not Ordered using Message Scenario or API?We have a few types of activities in different priorities, we currently separate some of them using the message scenario to mark as unscheduled. It would help us a lot i…Rodrigo Rodrigue.s 51 views 3 comments 1 point Most recent by Renato Kermentz-Support-Oracle Field Service -
How to quantify the amount of stops in a technician route.Summary: If there is a route where the technician/field worker performs multiple tasks or even work orders in same location, how can we make those look like a single sto…
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Routing doesn't assign activities to some techniciansSummary: Routing plan leaves some technians without activities multiple times. Content (required): Hi community we are testing some routing plans to assign three differe…XUM TECHNOLOGIES 51 views 1 comment 0 points Most recent by Fernando Parreira-Support-Oracle Field Service -
Replay now available: Field Service 22C Release Deep Dive Webinar (August 16th, 2022)Summary: Product Management reviews new features in the 22C release of Oracle Field Service. Content: In case you missed it, watch our webinar recording for an overview …