Setup and Configuration
Discussion List
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Is there a way to Import Service request part details, Creating SO & Receiving to be doneWe have a requirement on data migration, where we are going to migrate open SR's and need to import Service request part details (RMA & Shipment line) , post that create… -
How to Disable or Hide creation button in ActivitiesSummary: We want to hide or disable the create button in Activities (Create Appointment, Create Call Report, Log a Call, and Create Task) and make the records read-only.…
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How to get LOV of agents in "Assigned To" field when creating a Case under HR Help Desk?Summary: How to get LOV of agents in "Assigned To" field when creating a case in Help Desk? Content (please ensure you mask any confidential information): I have assigne…
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Performance Management OTBI Report ErrorHello All, Anyone know why the user is getting this error, I am able to run the report but the user gets the below error -
CX - How dashboards can be made visible in Opportunity details page?Summary: Couldn’t create and view dashboards within the module, we have to create it separately and upload as a file. Content (please ensure you mask any confidential in…Nalsoft Pvt Ltd 11 views 3 comments 0 points Most recent by Priscila Terazawa - Support-Oracle Sales
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Requirement to notify specific users regarding the process status of daily scheduled custom alerts.Summary: We have a requirement to notify specific users regarding the process status of daily scheduled custom alerts. Please let me know if any of you have implemented …Sakthi priyanka B-Oracle 11 views 1 comment 0 points Most recent by User718128-Oracle Human Capital Management
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Is it possible to automatically identify duplicate cases in Case ManagementSummary: Our client has a requirement where they want their system to be able to easily identify a duplicate case within case management. For example, if there are two c… -
How to inhibit the Line Manger from viewing the feedback provided to his/her direct reportsSummary: How to inhibit the Line Manger from viewing the feedback provided to his/her direct reports Content (please ensure you mask any confidential information): Hi, a…Barile Alberto 1 view 1 comment 0 points Most recent by Mohammed Waseem Akram S Performance Management
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Can you integrate other systems with Case Management?Summary: I have a question around if it's possible to integrate other systems with case management? For example, if my client has another intake system and they want to …
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Performance Document DFF as ApproversSummary: We have a requirement to create DFF in the performance document page which pulls employee name/person number data. The DFF will then be use as approver of the p… -
How to configure Performance Goal approvals to trigger an approval when only the goal is updatedSummary: The requirement is to trigger an approval to the line manager when an already created goal is updated by the employee. But this also should not be triggered whe…Uththara Gamage 163 views 1 comment 6 points Most recent by Suman Chenumalla-Support-Oracle Performance Management
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How to delete Performance Templates/Process Flows?Summary: Can you delete either performance templates or process flows? Content (required): I created 2023 reveiw period. I created a 2023 process flow. I created a 2023 …Frank Wheatley 491 views 6 comments 0 points Most recent by David Pham-Oracle Performance Management
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Opportunities Assessment - TRIGGER NOTIFICATIONSummary: While submitting the opportunity assessment template, can we trigger a mail approval notification? Content (please ensure you mask any confidential information)…Parthasarthy Pichandi 11 views 2 comments 0 points Most recent by Ravindra Sirigiri-Support-Oracle Sales
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Is it possible to hide Performance Goals tab in new Goal Center?Hello experts, The current view of the Performance Goals and Development Goals in separate boxes will be replaced by the Goals Center in Redwood. Would it be possible to…Maria Cristina L. San Jose 21 views 1 comment 0 points Most recent by Priyanka Jain-Support-Oracle Performance Management
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24B Fusion Service Home PageOverview Welcome to the Fusion Service Home Page! This page, which is only available in the Service Console mode, provides Fusion Service Agents with a comprehensive ove… -
How to make a custom notification?Summary: I want to create custom notification from scratch not a standard and to customize no but one that doesn't exist and from scratch so how to do that
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How to change the sequence of DFF on Skills section?Summary: We have added few DFF in Skills section (Me—> Career and Performance—> Skills). We want to change the sequence of DFF fields in skills section. Is this possible…
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Performance Management: Amend Live Performance DocumentA new performance document was rolled out a couple of months ago. It has several behavior (competencies) items that employees need to rate themselves on. Clients want to…
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Is there a way to turn off the notifications sent in the Automate Transferring Performance DocumentsSummary Is there a way to turn off the notifications sent in the Automate Transferring Performance Documents to Employee's New Manager Process?Content Hi All- We are tes… -
Does Oracle Cloud Case Management have the ability to integrate with Microsoft Teams?Summary: HR Help Desk and Case Management are very similar in terms of configuration and setup so I was curious if the ability to inegrate with Microsoft Teams is availa…
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1Does Computer Telephony Integration (CTI) exist for Case Management?Summary: CTI is available in the classic UI for HR Help Desk and is on the roadmap for Next Gen HelpDesk so I am curious if this capability is possible with the case man…
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New Feature: Email & Phone Verification in CX SalesSummary Beginning in 21B, we are introducing added email and phone verification capabilities to...Content Beginning in 21B, we are introducing added email and phone veri… -
Notification when employee does not open their performance documentHello Everyone, I have a question regarding not started document Our client has the following requirement: They would like employee who has never open their performance … -
Hiding a field on "add goal" pageSummary: Can someone advise on how to hide this below (yellow highlighted)? I am not sure if its a DFF because when I choose highlight DFF, I don't see the symbol next t…