To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Reporting & Analytics for B2C Service
Discussion List
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Session_summary tableSummary Logged in and unlogged users in session_summary tableContent Is it possible to separate session_summary table information between logged in and unlogged users in… -
Remove Paging - 1000+ a pageContent How can we get more than 1000 rows displaying per page in a report? -
Filter based on ConditionSummary Apply Filter based on ConditionContent Hi, I want to create a report with dynamic filter. Example if (type='ele') filter 1 filter 2 else if (type = 'Ind') filter… -
Incident Date Updated by Specific GroupSummary Incident Date Updated by Specific GroupContent Currently, we have the Date Last Updated, but displays the date/time the Incident was last updated. We would like …
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Search through Organisations, Contacts and OpportunitiesSummary A customer wants to retrieve organisations, contacts and opportunities bases on a search for keywords from the notes tabContent A client is curious if they can p…
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How to add Radio buttons in CustomReportContent Hi, Is there any possibility to add Radio button on Custom report Action column. Thanks, Chakravarthy. -
Does a Scheduled Report Still Run with No Names in the Recipients field?Content Does a Scheduled Report still run/use resources if there are no names to send it to in the recipients field? Is there a way to search for schedules with NULL (Bl… -
Report on Customer Portal AccountsSummary Report on Customer Portal AccountsContent Good day, I'm wondering if there is a report that tracks the number of public users that have created an account within… -
Using hierarchy in a runtime filterSummary Creating an if(expr & expr,1,0) filter using prod_hierarchy.idContent Hi all Just wondering if anyone knows the answer to this one I tried a few things but I'm u… -
Incident Transaction Counts (Multiple Transaction Types) - Analytics Cookbook RecipeContent Incident Transactions Counts Vanilla Report Counting Multiple Transactions Types Author: Bastiaan van der Kooij Independent Oracle Service Cloud Consultant Diffi… -
References sites reportSummary qc.custhelp.comContent In References sites report there is a record with reference site sam-conecta--qc.custhelp.com. does Anybody know what is the meaning of th…
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date_group formats - specifically by weekContent Hi, Trying to use date_group but not sure what formats I should be looking at - specifically how would I go grouping it by week? Thanks, JJ
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Backlog ReportContent We are trying to create a backlog report where the backlog is the total number of cases still open at the end of each day. The standard backlog report does not g…
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is it possible to tell who all clicked/viewed on answer and how many times in interval.Content we have created a customer portal which used by our agent, to access this CP page agent has to login first on end user page. now my client would like to identify… -
IP address reportsSummary I need to check from which IPs the customer portal is being accessedContent The client needs to check from which IPs the customer portal is being accessed. Is it…
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Date Range filterSummary Search a date period between two dates but only display times on output between a set time.Content Hi hope you can help. I have set up a cross tab report which g…
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Chat Low Volumes AlertSummary Alert to fire if no chats have been received in a QueueContent Our management has put forward a requirement to alert if no chats have been received in a queue fo… -
Search or filter on CC recipient?Summary Is it possible to search or filter on the CC recipient of a Standard Text email?Content Is it possible to search or filter a report on the CC: recipient of a Sta… -
Chat Standard Text UsageContent Does anyone know if there is a standard report or even a way to track chat standard text usage. I thought when we upgrade to Feb. 2010 I was told this would be a… -
How to get list of reports with report IDsSummary When I put the report ID into a report it shows the report name instead of the idContent Hello, I want to produce a list of reports in the system with their ac_i… -
Report showing Opportunities that have no associated TasksContent For context, our structure for this work type is: Incident joined to Opportunity The Opportunity then may or may not have a task. If there *is* a task, then they…
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Reporting Assistance: Transactions table - Report that shows when a ticket is first assigned to a quSummary Report that shows when a ticket is first assigned to a queueContent Hi Everyone! I need some help creating a report and hope the community can help. I created a …
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UK Postcodes - return only the first partSummary Trying to remove everything after a space in a reportContent We have a field (let's say "incidents.c$postcode") containing UK postcodes. This is a text field. Fo…
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A white space in quick search is creating issue with BUISummary Putting a white space in quick search Contact report is creating issues with search resultsContent Hi, When I am searching using Quick Search report for Contacts… -
Reporting for Assigned by and Assigned toSummary Reporting for Assigned by and Assigned toContent I have a business unit that is requesting a report that shows who "assigned" the message to each employee (or th… -
How to Add "View Results" ColumnSummary How to Add "View Results" Column to a Survey ReportContent Hi Experts, I would like to know how to add "View Results" Column to my attached custom report. I woul…
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Report and XML errorSummary Report and Custom ScriptContent Hi community, I am trying to add the following under Custom Scripts - Initialisation tab putenv('TEMPORARY_RNW_CONF_DIRECTORY'); … -
How to pull back different parts of data for a contact from the same custom objectContent Hi, This one is tricky so I shall try and be as clear as I can! * We have a contact object. This contact object has many custom fields. One of these custom field…
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Agent's Chat AHT without Virtual AssistantSummary How to exclude VA's AHT from Agent's AHTContent We recently began piloting Oracle's VA. All of our reporting is based on the Chat table, which means it it includ… -
Finding Reports with AlertsSummary I need to find a report that has an alert in itContent We have a report that has an alert in it, but we can''t find it. We know its firing because its going to a…