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Reporting & Analytics for B2C Service
Discussion List
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Changing size of custom fieldContent Hello, In an effort of controlling data quality, we would like to limit a custom field from 255 characters to 10. There is data currently in this field that woul… -
I need help calculating with Live Chat reportsContent I am using the chat_queue_stats_rt table, it seems that it is not possible to make calculations with it. I need to have the real-time calculations of a Chat queu… -
Scheduled report only had 10,000 recordContent Hello All, This is the first question on this forum as i am kind of new to Oracle Right Now CRM. i scheduled a report and i was successful in doing it however th…
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Difference between user_trans and account_session_historyContent I'm doing some reporting on Staff Accounts and noticed that when I report on logins between these two tables, I get some differences. For instance, for Start Dat…
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Sort Report Roll-ups by Group CountContent Is there a way to sort roll-ups by the group count? It appears that the only options that are available are to sort the roll-ups alphabetically... Alternatively,… -
Default Reports on HomepageContent Hi Is there any way to set default report more than one report? I know i can add a dashboard as default. But i need to open three seperate reports as default on … -
how do I remove the black marked area in my search report?Content Hello, how do I remove the black marked area in my search report? Thank you for your feedback. Regards, Daniel
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Selecting multiple rows / sending row data to an add-inContent Hi everyone, My use case is that the agent: 1. Opens a report (and optionally uses filters) to view some/all of their help articles. 2. Selects some subset of th…
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String function to hide text after a characterContent Hi all. Can anyone suggest a string function that will hide part of a string after a certain character? For example: * Replace this: What I need to see - what I … -
Changing CurrentDate format field in report headerContent Hi All Is there a way of changing the {CurrentDate} text field format from mm/dd/yyyy to dd/mm/yyyy We have tried several options but to no avail. We also tried … -
Dashboard > Reports are being open in the same spaceContent I have a dashboard and around 06 reports are placed on it. Now i have configured drill downs and when i click on a drill down then the next level report is being…
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Avoid email duplicate by Using 'GROUP BY' in Console AnalyticsContent Hi All, I have one requirement to group by the records by email.I have tried the "Group Result" functionality. If I gave only email column its working fine.Once … -
Alert not sending immediatelyContent Hi, I have set up an exception on a report to alert me when a profile for staff accounts have been changed to a specific range of profiles. The alert is working … -
Having a report display a queue even when there is no Incidents in the queueContent I have worked on the attached report for a couple of our clients (attached version slightly redacted) One of the objectives of the report is to list all of the q… -
Custom Sorting/Ordering based on a Hidden ColumnContent Hi, I have a report based on the "chat_queue_stats_rt" table and would like to create a custom order for the displayed queues (other than alphabetical - I need s… -
Trying to show Last Login time for all active agentsContent I'm working on trying to put together a report that shows me all active Staff Accounts as well as each Staff Account's Last Login time. The built-in report "Staf… -
Calculating time spend to close an incidentContent I need to calculate the time being spent on an incident( excluding non working hours, waiting for customer etc). I followed this post:https://cloudcustomerconnec…
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Calculating Row Wise SumContent Is it possible to have row wise Sum just like we have column wise? I could not find the right configuration method to do that. Please screenshot of my report. co…
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Response Interval and Resolution IntervalContent I am just checking Response Interval and Resolution on the Incidents Outside Thresholds report. It is appearing as negative as in the attached snapshot. It is al…
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Edit records in Report viewContent Hi All, Can we edit the records in report view without going to the workspace view (i.e can we change the functional Area from "other " to any other value withou…
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How to Aggregate with multiple "If expressions" using Date_GroupContent Hello - I am trying to build a "productivity" report that will give me the Count of Incidents Closed, multiplied by the Average Time it should take to close a pa…
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How to access button in the report associated to child object view from parent object.Content We have a view(object1) under Asset object to which a report is associated. I need to disable the Delete button in the view based on the parent object(Asset) sta…
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Answer Effectiveness - WindowContent Hi, Can anyone shed light on what the "Window" in the Answer Effectiveness report means? I'm not sure what the difference between daily/monthly/yearly is - espec… -
Show First Time AssignedContent Hello I'm new to this forum so I hope this is the right place. I'm building a report for a team that shows the time spent from initial incident creation to when …
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date_diff does not appear to work on dates past 01/01/1970Content Hi All, As many will know, for a long time the date and date/time fields in OSvC would not accept dates prior to 01/01/1970 due to them using UNIX time and seemi… -
Auto Increment Date VariableContent Hi all, Was curious if there was a way we can auto increment a date variable - say hours - to show all increments, regardless of whether there is data for that i…
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add link to workspaceContent Hello, is there a possibility to add a link to a workspace? The url behind the link consists of three parts, for example: https://aaaaaa.com/bbbb/ccccdddd/eeeee …
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How to report on Historic Queue stats.?Content I have a report that shows the number of open incidents in all queues (attached). I would like to get the same report to show me the same data but at a specific …
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calculate running balance?Content I'm trying to get a report to compile a running balance. I have custom fields to capture all the data, and I know I need a custom script for the calculation, but… -
Count of ans_stats.hits including 0Content I'm making a report to count the ans_stats.hits for all answers in a given time period. I have an outer join on answers and ans_stats and the only filter is on d…