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For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
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Reporting & Analytics for B2C Service
Discussion List
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How do I order By a particular column in a Report?Content How do I order By a particular column in a Report?User_2025-02-03-19-04-27-500 22 views 2 comments 0 points Most recent by User_2025-02-03-19-04-27-500 -
Where Clause in Desktop .NET appContent I have to create a report that will need to only list if a contact in a case does not match a contact in an incident. Normally a WHERE clause would look like thi…User_2025-02-03-18-21-36-274 11 views 0 comments 0 points Most recent by User_2025-02-03-18-21-36-274
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Answer effectiveness - incidents generatedContent Is there any way to see what incidents are generated after viewing a specific answer? Version 17D (almost 18A)
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Display/Hide a column based on a conditionContent Hi, Can I display/hide a column based on a condition or conditions? Please note that I am referring to an entire column here and not rows. Thanks -
Report Page Design Issue - Rightnow Agent BrowserContent When we popup report page for object it will popup report page without filters and table. Sometimes it will popup report page with filters and table. Issue in De…
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Values change when grouping date changesContent We have developed a report that show how many tickets a particular Group has performed. For this we are using the Transactions table, and filtering by "assigned"…User_2025-02-03-17-19-40-969 27 views 2 comments 0 points Most recent by User_2025-02-03-17-19-40-969
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Report in chat workspace filtered by incident custom fieldContent Hi, I have created similar thread and by mistake selected as "Best Answer" and I do not know how to revert it back. So created this new one. Issue: I have create…
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Primary key for transactions tableContent Hi, Does anyone know what is the primary key for "Transactions" table ? Thanks, Piyush Version Service Cloud
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Produce CertificatesContent Hi Can certificates be produced (e.g. degree certificates, training attendance certificates) using the reporting functionality available in Oracle Service Cloud?…User_2025-02-03-22-05-57-154 47 views 2 comments 0 points Most recent by User_2025-02-03-22-05-57-154
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Is it possible to export Archived incidents to a readable format?Content Hi, I have a business requirement to provide all communications from a specific email address. I wrote a report to get all chats and emails that are not archived…User_2025-02-03-16-51-39-328 52 views 3 comments 1 point Most recent by User_2025-02-01-08-45-53-579
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Scheduled report is limiting at 10,000 rowsContent I have a monthly scheduled report that is limiting at 10,000 rows. It is a comma delimited and when I run it manually there are any where between 40,000 to 50,00…
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Sub Total in reportContent I have created report grouping based on particular column. I want to display total values at the bottom of the each group.(sub total). How to do this?
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Desired Analytics Cookbook Report RecipesContent If you're thinking about contributing to the Analytics Cookbook but aren't sure what report you could add, we’ve provided a list of report recipes that we’d love… -
inc_performance:interval types with conditionsContent Hello, In incident there are 2 situations that we are examining, interval type=create to initial response (1) and interval type=create to initial resolved (7). a…User_2025-02-03-18-10-44-914 41 views 4 comments 0 points Most recent by User_2025-02-03-18-10-44-914
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Searching for more than one value within the same search fieldContent I have a report that lists consumers, and each one has a CNPJ (a numerical code). When I run a search, I can only put one CNPJ in the field, searching one at a t…
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Reduce gap between header and report columnsContent Hi All, When i am trying to open incident history from contact tab which is present on incident then I am getting pretty big gap between Report header and actual… -
Automatically Disable the "Auto Filter" functionContent The below is only happening when opening the Incident Search reports through the Quick Search Section. If I open the report from the Report Explorer, the Auto Fi…User_2025-02-03-16-51-39-328 20 views 0 comments 0 points Most recent by User_2025-02-03-16-51-39-328
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Finding report dependenciesContent I have report, I don't know where this report is used. It may be used in contact or incident or some other workspaces Is there a way to find report dependencies?
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How to get the "Add New" button to appear in report resultsContent I have two contact search reports that when added to the same contact workspace, in a tab, one report shows a "Add New" button above the report data that allows …
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How do I filter a computed field in a reportContent I have created a variable called $IncidentTypeLength and used it to create a field called "Length". The calculation is working properly, however, I cannot figure… -
Availability Tracking Report.Content there is currently some report showing number of online agents V.S. number of agents paused, in a history (report) that manages a new log (row) with each update …User_2025-02-03-17-29-01-634 14 views 0 comments 1 point Most recent by User_2025-02-03-17-29-01-634
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Report is not getting filtered with MetadataContent Hi When the filter condition is specified in the reports, values that are fetched are coming from the Transactional data (Real time data available in the databas…
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Formatting based on two columnsContent Hi, any advisce how I should go about combining values from two columns? Basically, I have one column based on a custom field called member value which outputs e…
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Contact audit report - Reporting on opened/viewed contactsContent Hi there, for auditing purposes it's necessary for us to be able to run reports that track if a contact has been viewed/opened by an agent. I've viewed the trans…User_2025-02-03-17-19-50-150 22 views 4 comments 0 points Most recent by User_2025-02-03-17-19-50-150
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Remove the "action" column from search reportsContent Hello dears, Is there a way to remove the "action" column from search reports? Or hide it at least so that it doesn't show? Because it doesn't seem to be removab… -
Alerts from the chat_queue_stats_rt tableContent I am trying to create an alert for Chats Waiting. I was hoping to simply create an exception in the chat monitor report, however it will not let me do it if I am…
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Reporting on / calculating status timeContent How do I calculate the time the ticket is in a specific status to display in the report? Version Cloud
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Error adding record from Secondary ReportContent Hi, I have created a report using custom scripting available in Reports for our requirement that filters out records based on a condition. Records displayed in t…User_2025-02-03-20-57-24-809 26 views 0 comments 0 points Most recent by User_2025-02-03-20-57-24-809
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Filter between 2 data in reportContent Hello, I am looking to achieve the following scenario in filter under the same report, The following will be: in the "Filters" i would like to filter the same fi…User_2025-02-03-18-10-44-914 17 views 11 comments 0 points Most recent by User_2025-02-03-18-10-44-914
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Analytics Permissions From Report Editor vs Profile EditorContent Hi, So when editing reports you can change the edit/vew permissions for the different profiles from there. But also if you open a profile's settings and go to 'A…