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Reporting & Analytics for B2C Service
Discussion List
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Formatting "Quantity" Field when Exporting to ExcelContent Hi! We have a quantity field in our incident reports that is a free text space. When we export the data to excel it is using a "general" format rather than a "nu… -
Conditional column formatting in reprotsContent Hi all, Is it possible to define a condition with relative dates? I want to display different color to incidents which are more than 5 days old. Thanks,User_2025-02-03-20-11-07-340 41 views 3 comments 1 point Most recent by User_2025-02-03-20-12-47-837
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Ticket report based upon threads.entry_typeContent Our support agents access a report we call their personal queue (inner join between incidents and threads). It filters on the tickets they own. We want them to o…
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Is there an option to Select ALL fields in a table from the data dictionary?Content I would like to select ALL fields from a table and run like the first X rows to get a look at a sample of the table so I can examine raw data. Is there a Select … -
Exporting Messages TabContent Is there a way to export the messages tab within the Incident Report? Attached is a screen shot of our messages tab. Version Service Cloud
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Qualifying the _ wildcard in a filterContent Our contact quick search fails due to the number of rows examined when we search for an email address that has a _ (underscore) in the 2nd position. Turns out My…User_2025-03-07-21-44-50-134 30 views 0 comments 0 points Most recent by User_2025-03-07-21-44-50-134 -
How do I find out what questions are being asked in Smart Assistant?Content Hello, I am trying to find out what questions customers are asking when they use smart assistant. I have made some custom reports using the keyword searches tabl…
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How to Restrict to Send scheduled reports through email when the reports is empty?Content Hi All, I have scheduled a report with some interval and sending that scheduled report through email automatically while the scheduler is running. Now the email …
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OSC Connection with Data StudioContent Would also like to know the answer. I can see Oracle as a connection option in DataStudio but unsure how to get the server connection details for our OSC instanc…User_2025-02-03-17-19-40-969 17 views 8 comments 0 points Most recent by User_2025-02-03-17-19-40-969
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Does a custom report have a URL or other way to share it?Content I am wondering if a custom report in OSC has a URL that identifies it, similar to the way documents in SharePoint Online have a distinct URL that one could share… -
This session is no longer valid. One possible cause is that you are logged in on another copy of theContent Hi All, I tried to create a incident report from which I can open the attachment of the incidents directly. I referred to https://cloudcustomerconnect.oracle.com… -
Feedback incident: trim first part of the threadContent Hi All, If an incident is created from feedback on an incident. Then, customer's message is automatically appended with " This feedback is about: http://opn-comp…
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Invalid email address reportingContent Is there a report that can be run to view the invalid emails received into RightNow as contacts from the Customer Portal? I know that an icon appears when "Respo…
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Maximum number of items in IN List filter?Content Is there a max number of items you can add in an In List filter? I can't seem to find this documented. Sometimes when I type in 1000 items it works (ie 'red,'blu…
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"VALUE" Parameter Cannot be NAN error on DashboardContent This error occurs randomly on our Supervisor DB and the only workaround we have is to do an uninstall/reinstall on the local workstation. Any thoughts as to WHY … -
Finding Reports with Custom Filters attached to SchedulesContent Trying to identify all reports that have a CUSTOM filter applied to them at the Schedule level (not set to default). I don't see this option in Report Management…
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Error Saving reportsContent Anyone experiencing issues saving reports? Keep receiving this - AN ERROR HAS OCCURRED - ERROR RUNNING QUERY. Thing is, I'm not actually running the reports, jus…
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Calculation of total pending durationContent Hi All, I have a requirement in a report, a column should display total duration of an incident, when status was in pending(waiting). If incident status changed …
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Schedule report with attachementContent Hi All, Can we schedule an incident report such that, every 15 days, email is triggered to the manager that contains last pdf attachment of every incident in the…
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Report filters in BUIContent Hello, I have configured queue report (which is copy of standard queues) report. There is one filter on this report which filter out queue values which are only … -
Using a chart as a drilldown linkContent I have a simple pie chart and I do not want to display the tabular data. I also have a drilldown level and I want to click on the chart to drilldown since the ta… -
Text Field To Number IssueContent We have a reporting requirement that is giving me trouble. We have a custom test field that is populated with a duration in either whole numbers or decimal. For …
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Manager to Staff AccountsContent Hi RN enthusiasts, Is there a way where I can create a Manager-Staff Account report? For eg: If I pass an account id or logged in manager opens the report he wou…User_2025-01-30-19-06-33-073 43 views 4 comments 0 points Most recent by User_2025-01-30-19-06-33-073
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Multiple Vendor ViewsContent We have two separate vendors we outsource some of our client service to, and we want to limit their ability to see the stats of the agents in the other vendor's …
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Thread Sequence and Private NotesContent I have been wrestling around with a report and was wondering if anyone out there has any ideas or encountered it before. I have a report that is simple and total…
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Can I use conditional formatting on a rollup heading?Content I have been trying to find an answer to this simple question: Can I use conditional formatting on a rollup heading? I have a simple report: a regular data column…
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How to detect a BOT attack and identify IP addressesContent In May 2016 I noticed an increase in visitor actions/visits when I ran my Service Summary report, ID:36. Oracle technical support responded to my service request…User_2025-02-03-18-33-52-964 73 views 8 comments 0 points Most recent by Levi Dyckman-Support-Oracle
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Report showing Duplicate values in a custom fieldContent We have a custom field (orgs.c$accountnumber) that has duplicate values assigned to different customers based on brand and location. I am trying to create a repo…User_2025-02-03-17-15-57-451 40 views 2 comments 0 points Most recent by User_2025-02-03-17-15-57-451
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Work Hour Relative IntervalContent Hey awesome people! We have been going on absolute time, and now we are not going to be 24 hours. I need to modify my reports to be in relative time. The only ad…
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Report for incidents that are forwarded.Content I have a requirement by which my agent will forward an incident to some email id. After doing this he should be able to track all the incidents with email ids to…