Your UX is waiting ...interact, engage, explore in Las Vegas at CloudWorld 2023

Learn more
Threads Sequence(threads.seq) — Cloud Customer Connect
You're almost there! Please answer a few more questions for access to the Applications content. Complete registration
Interested in joining? Complete your registration by providing Areas of Interest here. Register

Threads Sequence(threads.seq)

Accepted answer
45
Views
5
Comments
edited Mar 6, 2018 11:50AM in Reporting & Analytics for B2C Service 5 comments

Content

Hi all,

I was working with 'threads' table, I found that 'threads.seq' table is showing random behaviour. As per my understanding, for every any particular incident, threads.seq should be different for every update in the incident, but, I can see same sequence number of 3 updates. Please check the attached screenshot. I saw some discussions about the issue, but was not able to find satisfactory explanation for this behaviour. Anyone has any idea, please help.

 Thanks a lot

Howdy, Stranger!

Log In

To view full details, sign in.

Register

Don't have an account? Click here to get started!