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Reporting & Analytics for B2C Service
Discussion List
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How to pass one output column as a filter in another report using custom scriptContent HI All, I am very new to custom scripts and can we able to do the below requirement using the custom script. For example : In contacts level, we have a bank id a… -
Customer Response Show in HTML FormatContent Hi All, I am facing issue while calling a report in the Customer Portal template. In that the customer response column shows as HTML content but actually in the …
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Filter Text field as DropdownContent Hi Gurus, We have one text field in the custom object. While exposing a the text field in the report for the custom object, we need to choose the values similar … -
Getting Clickstream data from our message baseContent Hello - We have a message base/banner on our home page of our knowledgebase site. At this time, the message that is on there has two links that we would like to … -
Want to display date format as FY16/FY17 so on, in a Report columnContent Hi All, In a report column I want to display as FY16 if Incident start date is between 01/Oct/2015 to 30/Sep/2016 and FY17 if incident start date is between 01/O… -
NetPromoter Score (NPS) - Analytics Cookbook RecipeContent NetPromoter Score (NPS) Calculating Your NPS for the Last 7 Days Author: Simon Kilgarriff Difficulty rating: (Intermediate) Target persona: Marketing/Survey Anal… -
Based on date, value should display in a Report columnContent Hi All, There are two columns in a Report. One is Date column which display date in DD-MM-YYY HH:MM AM/PM format and one is Items column (will display item names…
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lost inbound emailContent Hi friends ! We have an issue : * A client called us trhought the phone * we created an incident on Agent Desktop * The agent sent a reponse by mail to the custo…User_2025-02-03-17-27-29-599 12 views 2 comments 0 points Most recent by User_2025-02-03-17-27-29-599
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Advanced Analytics w/ BI/Data Visualization for OSvC - Analytics Cookbook RecipeContent Advanced Analytics for Oracle Service Cloud via BI/DV Accelerators The adoption of business analytics across enterprises has seen a paradigm change over the past… -
Live Chat Stats for a TV DashboardContent Does anyone or has anyone built a live or within XX amount of mins dashboard that gives 1 line showing the total of all chat groups. I have totals by queue but c…User_2025-02-03-18-52-34-989 14 views 3 comments 0 points Most recent by User_2025-02-01-08-38-15-811
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Filtering Based on Logged In Account GroupContent Is it possible to filter rows in a report based on the signed in accounts assigned group? My first thought was to use a custom script to get the logged in user i… -
Exception Alerts to Assigned AccountContent I have 2 exceptions on an Incident report that fire when an Incident hasn't been updated in either 3+ days or 7+ days. Is there a way to send an alert to the age…User_2025-02-03-16-48-16-590 16 views 2 comments 0 points Most recent by User_2025-02-03-16-48-16-590
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Applying a Grouping to a calculated columnContent Hi All, I have created a computed column called 'Outcome' based on the values in a text field. I want to now group and count based on the computed field 'Outcome…
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Showing all related incidents in a reportContent Hi All We have added a incident system attribute so we can relate incidents. As its only a Parent/Child relationship and service cloud doesn't support automatic …
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How to handle Custom reports in CPM?Content Hi All, Is there any way to handle custom reports in CPM? When I query with the report ID am getting only the ID, Name, Created and Updated time. How to get the …
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Pie Chart based on Incident SeverityContent Hi All, I have a requirement to create a report with pie chart which should be grouped based on incident Severity. i.e. if there 4 severity values 1 to 4, there …
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Report on Incident where secondary contact is XContent We have a Sales Engineer who is attached to several incidents as the secondary contact and he wanting a report view of all incidents where this exists. Is this p…
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How to increase character limit from 200 for text columns in reportsContent I'm trying to run custom reports on Survey text responses and I see that the responses are truncated after 200 characters. It seems that only the displayed value…
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Autopopulate report filtersContent Hi , Can we auto populate the report filters with workspace field values ? Attached the screenshot, where we want to have the value of filter auto populated with…
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Number of Incidents with ResponsesContent I've been reporting on response time and incidents with responses (response being when the initial response email is sent). We have changed our reporting methodo…
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Format a Custom URL as 'Friendly'Content I have a problem that I think the community can help me solve. I am not sure where it belongs. I have a field on my report, that I build a URL from. It uses a co… -
All incidents closed by customerContent How would I get a report of all incidents closed by the customer?
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Knowledgebase Consumption By Interface - Analytics Cookbook RecipeContent Knowledgebase Consumption By Interface Author: Joe Landers Difficulty rating: (Basic) Target persona: VP Operations, Business Analyst, Call Center Director, Know… -
How to Search / Export a LogContent Hi, I am wondering whether anyone found a way to search the Log (from the Configuration - Site Configuration - Logs)? For example the Incident Rules Log can be q…User_2025-02-03-16-51-39-328 43 views 6 comments 0 points Most recent by User_2025-02-03-22-23-59-814
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Contacts DeletedContent Hi, is there any way to obtain those contacts that were deleted from the database? Is there any audith log to look for this in? RegardsUser_2025-02-03-18-08-05-360 17 views 4 comments 0 points Most recent by User_2025-02-03-16-51-39-328
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Report multiplying data after table joinContent Hi all, firstly I must explain that my knowledge of reporting is very limited so if I am asking a basic question I apologise but I am rather stuck at the moment …User_2025-02-03-22-00-16-925 23 views 1 comment 0 points Most recent by User_2025-02-03-17-57-37-588
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Answers that errorContent Hi, In Google Analytics I see error ID 1 showing up (Answer no longer available). However, I can't see what answer they were trying to access. I have looked thro…User_2025-02-01-07-03-13-295 22 views 4 comments 0 points Most recent by User_2025-02-01-07-03-13-295
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Auto Populate Values In The Incident Search reportContent Hi, Greetings, We have a requirement, in the incident workspace which searching for the child incident we need to add the name of the contact as the search crite…
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Monitoring Agent Inboxes - Analytics Cookbook RecipeContent Monitoring Agent Inboxes View All Open Incidents Assigned to My Group Author: Simon Kilgarriff Difficulty rating: (Beginner) Target persona: Agent Supervisors / …
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All vs. Any - Analytics Cookbook RecipeContent "All vs. Any" Reporting Using Multiple Joins to the Same Table to Report on Different Metrics within the Table Author: Simon Kilgarriff Difficulty rating: (Inter…