Category 234
Discussion List
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How to know what live agents are available and online for chatSummary: We have deployed Web Chat for Service with Oracle Digital Assistant integration and different queues based on the country. We would like to know what are the li…Calin Pavel 39 views 6 comments 0 points Most recent by Corey Brew-Oracle Reporting & Analytics for Fusion Service -
New customer support portal prevents me from seeing SRs I needThe new customer support portal is preventing me from seeing SRs that were opened by others in my organization. This is very frustrating since I had this capability on F… -
ASM in Cloud at CustomerNew Cloud at Customer X10, we want to monitor the ASM created by Oracle and we do not have the password for "asmsnmp". Is it possible to change the "asmsnmp" password in… -
Resend Welcome email: set application (vs IDCS) URL as redirectUrlSummary: We are using OdcsSecurityProvider in DCS implementation as we don't want to show IDCS login page for external users. When self-service user approved by DCS admi…random 71 views 6 comments 0 points Most recent by Cătălin Hurjui-Support-Oracle Digital Customer Service -
Unable to find user in Knowledge usersSummary: Hi Team , While searching for a user in Knowledge users , it return no results despite allocating below roles to user : Knowledge Analyst Knowledge Author Servi…Lakshmi_Sasidharan 43 views 3 comments 0 points Most recent by Jiten Bhatiya-Oracle Digital Customer Service
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DCS Login from Oracle FusionSummary: We have requirement to launch the DCS application from Oracle Fusion users(Internal users) and as well as for External user(Direct login to DCS application who …SubramanianKV-Oracle 43 views 3 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Digital Customer Service
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How to fetch variable data into another flowSummary: how can I fetch variable data which is in signup page and show it into the another flow into the my profile page. Both are made into the different objects with …Prashant Pandya 83 views 2 comments 0 points Most recent by Prashant Pandya Digital Customer Service
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Unable to select customer account from install base asset pageWe are unable to select customer account from install base asset creation page Please let us know which privilege and data security policy or role is required to expose … -
VBCS/DCS - Show Survey after Chat is closedSummary: VBCS/DCS - Show Survey after Chat is closed Content (please ensure you mask any confidential information): Hi, We are implementing DCS (Digital Customer Service…AparajitMalliJawaharBapu 50 views 7 comments 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service
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Service is currently unavailable in DCSSummary: The DCS login is not working. When logged in as an Admin user, we can see all the details and are able to create and view SRs/Work Orders. However, when logged …Anusha716 41 views 2 comments 0 points Most recent by Radhika Abhyankar-Support-Oracle Digital Customer Service
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How to auto save the Service Request details without clicking the submit buttonSummary: On entering the details in the SR form, the values should auto save without user having to enter the submit button Content (required): On entering the details i…DileepDalli-Oracle 34 views 1 comment 0 points Most recent by Radhika Abhyankar-Support-Oracle Digital Customer Service
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How to use query parameter in VBCSDear team, Please help us regarding how to use query parameter. It is working fine at some places, and it is showing error at some places. We have done the above steps. …SreejithNairS 23 views 1 comment 0 points Most recent by Jamie Lord | Oracle-Oracle Digital Customer Service
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Set DCS login page as default sign in page for DCS applicationSummary: We are implementing the DCS application , when user click on 'Sign-In' in DCS home page, they could see IDCS login page for sign in and there is an option to lo…
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"Ask us a Question" showing blank pageSummary: In DCS when we type anything and click on search , it is displaying blank page. Content (please ensure you mask any confidential information): Version (include …
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Can Fusion Service DCS be configured to support multiple domains?Is it possible with DCS to support multiple domains and 'route' the domain to a separate landing page within DCS? Further, if I configure DCS with multiple domains, can … -
how to find trigger for the below action i explained?My question is scenario. I have one standard object , name account . I have two fields - one is country - list of values second one is state - dynamic choice list if we …
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Is Card Payment using ADIB Hosted Page payment gateway PCI Compliant - DCS portalSummary: Do we have any PCI Compliance issues in MasterCard PG integration in DCS portal? Content (please ensure you mask any confidential information): We have implemen…Kranthi Gorrela-Oracle 10 views 3 comments 0 points Most recent by ArunKrishna-Support-Oracle Digital Customer Service
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are there standard templates available to Integrate DCS with Maintenance Work Order?Summary: are there standard templates available to Integrate DCS with Maintenance Work Order? Content (please ensure you mask any confidential information): Version (inc…Siddharth Bhamare 14 views 1 comment 0 points Most recent by ArunKrishna-Support-Oracle Digital Customer Service
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Is Apple Pay can be tested in India using a test card on iPhone/MacbookSummary: Is Apple Pay tested in India using a test card on an iPhone/Macbook Content (please ensure you mask any confidential information): We are implementing Apple Pay…Kranthi Gorrela-Oracle 25 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service
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DCS self registration with Azure SSOSummary: How to configure DCS to allow self registration and external SSO. Content (required): We are building a DCS portal with a customer that uses a Microsoft Azure t…Owen Stone 33 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service
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How do I switch off auto numberingHello, When I test my bot on our test webpage, I keep getting numbers added to my menu options then on the feedback scores (see attachment). I have removed the auto numb…Alistair Caw 23 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service
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We are getting this error when user is trying to login in DCSSummary: Dear team, We are getting this error when we are trying to login in the DCS The user which we signed up, that user created in IDCS but not created in Fusion. Is…SreejithNairS 30 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service
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What is the attachment maximum size a user can attach while raising Service Requests in DCS?Summary: What is the attachment maximum size a user can attach while raising Service Requests in DCS? Is there any limitation or he can attach any size fileSreejithNairS 11 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service
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How to get Custom Object Information to DCSDear Team, Can we add Rest APIs inside the same service connection for Custom Objects which are created in CRM. Thanks.SreejithNairS 13 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service
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VB Studio - Unable to find from IDCSSummary: We are setting up DCS , I have a admin access to IDCS and setup has been done in IDCS and fusion. Created the DCS application as well with the help of latest st…
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Is the self-service registration of a Fusion standalone contact possible?Summary: Hello, We are planning to implement the Digital Customer Service for an existing customer. I have a few questions regarding the self-service registration: 1) Is…Sabine-Oracle 41 views 3 comments 0 points Most recent by User533721-Oracle Digital Customer Service
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How to associate a DCS contact with a Fusion contact?Summary: Associate a DCS contact with a Fusion contact Content (required): We know that using the Digital Customer Service (DCS), it is possible to create a Contact to a…lucas souza 31 views 1 comment 0 points Most recent by AparajitMalliJawaharBapu Digital Customer Service
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Is it possible to filter faqs on dcs only with category selected without keyword?Hello, I have a question is it possible on dcs page that user filter faqs selecting only category? This use-case now is unavailable to this dcs page. Can you please prov…Amina Fajic 4 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service
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We are getting this error while creating self service developer user in DCS.Summary: Hi Team, We are getting this error while creating self service developer user in DCS. Please Help us. The URL you provided for the IDCS_REST_ENDPOINTAPP third p…SreejithNairS 21 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Digital Customer Service
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How to configure Oracle Service Live Chat?Summary: Content (required): Hello community. I need to implement Oracle Service Live Chat, could you tell me what documentation I could follow to meet the requirement. …SUUM Technologies 54 views 1 comment 0 points Most recent by Paul Relf-Oracle Digital Customer Service