Category 235
Discussion List
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How to set Category field with standard template as required in Fusion Service RedwoodHi, We want to make the category field as "Required" on Create page of Service Request but I am not able to Duplicate the standard template assigned to category. Please … -
How to Stop SLA Milestone Clock After Working Hours in Oracle Fusion Service?Hi Oracle Community, We are facing a major issue with engineer clock stopped if 9-5pm working coverage timing in Oracle Fusion CX Service. Our SLA/Asset coverage schedul…
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Can we create a field on Work Order Object which can hold a URL link and works as a hyperlinkSummary: Basically, we want to have a field in B2B Work Order page where that field can hold a URL Link in it and works as a Hyperlink. Content (please ensure you mask a…Robin Singh 10 views 3 comments 0 points Most recent by HD - Oracle Fusion ERP-Oracle Fusion Service
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DCS - From DCS Free Text Submitted to B2BAs a customer user (w/ DCS account) I want the star rating and free text feedback submitted to be associated to my DCS account (i.e. star rating and free text feedback t…
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Work orders are not getting created in the oracle field serviceSummary: Hi Everyone , When I try to create a Field Service Work Order, we’re able to retrieve the Work Order Areas from Oracle Field Service into Fusion successfully. H… -
Fields Cleared on Save in 25C but Data Saved in DatabaseHi, In 25C, some fields are getting cleared when the service request record is saved, but the data is being saved in the database. Thanks, Babasaheb Pandhare
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Min-Max Planning Generates Decimal Quantities – Need Rounding to Whole NumbersHello All, We have an item that is Min-Max planned with the following setup: (Example) Minimum Quantity: 30 Maximum Quantity: 50 Primary UOM: Each Seconday UOM: Pack of … -
Conditional Display of Custom Homepage Menu Links Based on User Language in Oracle FusionHi all, Has anyone worked on enabling or disabling custom home page menu links in Oracle Fusion based on the user's Default Preferred Language (set in Fusion User Defaul…Shwetha Shankar 44 views 1 comment 1 point Most recent by Joe Sumner-Oracle Fusion Applications Administration
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Telephony integration in Redwood: CTI integration with Zoom Contact CenterIn this article, we will go through the steps to integrate your Fusion Redwood CTI application with Zoom Contact Center - Smart Embed. Currently, the call controls (such…
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How to redirect to Redwood when clicks on results in Global SearchSummary: Hello community, I have enabled Global Search to search Service Request and Work Orders, it's works fine but when I select the result the classic UI opens: What…
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Trying to re-locate Cancel and Submit button on Redwood HCM pagesSummary: While implementing the Redwood UI, we're facing a challenge with filling in the required details during a transaction. When attempting to cancel a specific sect…
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Transaction Receipt Method for Customer Payments feature is available within CollectionsAs part of Oracle 25D, the "Transaction Receipt Method for Customer Payments" feature is available within Bill Management and Collections. However, if the business choos…
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Is Oracle compatible with Outlook (new) version?I have noticed a number of times within our instance, that Oracle Fusion does not accept email approvals or drag and drop attachments from Outlook's new version. I can g… -
Customer Need 10 Digit Record Number for Custom Objects and ActivitiesThe customer has requested that the Record Number be in a 10-digit format, starting from 1000000001. Could you please confirm whether this requirement can be implemented…
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which business event will trigger at the time of funds checking?Need to getinformation upon which business event will trigger at the time of fundschecking while creating the prepayment invoice?
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How to use Self-service question -> answer agentSummary: We noticed that the "Self-service question→ answer agent" was released as part of 25C, but we are currently unable to access or use it, and its functionality is…
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Unable to use "Self-service chat agent"Summary: We noticed that the "Self-Service Chat Agent" was released as part of 25C, but we are currently unable to access or use it, and its functionality is unclear. If…
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Are There Any Test Environments or Recommended Learning Resources for Oracle Fusion DCS?Summary: I'm exploring Oracle Fusion Digital Customer Service (DCS) and would like to know if there are any dedicated test environments available for hands-on configurat…
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How to add languages in Local-Name Language list of values?Oracle HCM My client wants to add Bosnian, Serbian etc. languages in the LOV of Local-Name Language list of values but I am not able to find any lookup code for it. Is t…
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What is Oracle's alternative to ActiveX being unsupported?Summary: Disablement of ActiveX on Microsoft apps and Oracles alternative. Content (please ensure you mask any confidential information): Back in June, Microsoft made a …
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i want to show the Oracle Process Automation task in Oracle Fusion worklistHi , we have a requirement where the users want to see all the tasks in the Fusion worklist. Is it possible to show the tasks raised in Oracle Process Automation in orac…
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SR summary isn’t taking SR number dynamically, even though the prompt says to fetch it from urlSummary: For the SR custom agent, fetching the SR number dynamically isn’t working. While smartActionMetrics allows dynamic retrieval of the activity number, it’s unavai…
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Custom Message Update Email Notification is not working ExpectedSummary: I have created a Custom Message Update Email Notification by creating a trigger and using the Groovy Script, When the Employee will reply on to the Service requ… -
Activities under Help Desk is not in RedwoodSummary: Now Activities Page under Help Desk is not in redwood, is the any possibility to be this page in Redwood in upcoming Release. If yes, Please confirm by which re…
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Oracle B2B Service - How to Identify Resources in BulkSummary: Security Console User conversion into resource, currently we're doing it manually via Resource Directory and Identifying the employee as resource Content (pleas…
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is there any enhancement after November 2023, in Supply PlanningIssue: At the time of go-live we were told that the system has a limitation in terms of transferring ownership of tables, graphs, schedules etc. To overcome this issue t…Suyash Sarone 4 views 1 comment 0 points Most recent by Thejaswini Kamreddy-Oracle Supply Chain Planning and Collaboration
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Telephony integration in Redwood: Build your CTI toolbar as a Visual Builder App UIYou can leverage Oracle Visual Builder to implement your CTI toolbar application without needing to use a standalone web server for the deployment. Note: You must be fam…
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Disable AI Support AssistantIs there any way to disable the AI Support Assistant when clicking "Create Service Request"? It's an unnecessary extra step when creating a ticket. I can use a search en… -
Prevent Unchecking of "Review Suggested Clauses" in Contract Expert PopupAttempted to use Page Composer in a sandbox environment to make the checkbox read-only or hidden. However, the popup dialog and checkbox are not visible in the component…sripallavi.sannapareddy-Oracle 21 views 2 comments 0 points Most recent by Matei Niculescu-Support-Oracle Enterprise Contracts
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DCS As a customer public user, I want the LOVs to be shown in the language of my local browserHi, DCS - As a customer public user, I want the LOVs to be shown in the language (one of the 39 DN languages) of my/users local browser LOVs come from B2B Service. Under…