Category 235
Discussion List
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View the service requests in Redwood UI which got closed by Auto closed jobSummary: Our requirement is we need to show closed Service requests that got closed by the Auto-Close Service Requests job Content (please ensure you mask any confidenti… -
Oracle fusion Service CTI Integration Implementation IssuesSummary: While Implementing the CTI Integration with third party we faced the below Issues and concerns. If anyone faced the same challenge or having insights on below c…
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Need an API to update GRN in oracle FUsionHello team, We are looking for an API which can directly update the GRN. Today Oracle provides API to create GRN but for update the process seems to be different. When t…
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I have requirement where i need to copy the details of the existing SR to a new one save of first SRSummary: We have a use case where I need to create a new SR based on the existing SR. Say when a ticket with a specific category is solved then a copy SR needs to be aut…
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How does Primary point of contact of a Service Request know that it is being converted into a CaseSummary: User raises a Service Request and Agent converts it to a Case. How do the User know about this? And how does the conversation happen between the Case Manager an…Ananta Prasad Ray 13 views 1 comment 0 points Most recent by Narendra More-Support-Oracle Fusion Service
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How to auto update the SR status from "New" to "In Progress" after any updates made to the SRSummary: I would like to let SR be able to automatically update status from "New" to "In Progress" and I have set up a server script under Service Request object to trig…
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Accounts in Services / case management only lists those created in ServicesSummary: Accounts created in Oracle financials are not visible in fusion Services. Accounts created in Services are visible in Receivables Content (please ensure you mas…
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how to create a lead from outlook email attachment - [ Excel ] in Oracle Fusion Sales Cloud?Need to evaluate the feasibility of creating a lead from an auto-generated email attachment for Oracle Fusion Sales Cloud. The attachment is an Excel file containing all…
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No Option in Service Logistics "Manage Parts Requirement" to edit PartsOrder created from B2B ServicSummary: Hello, Field Service Administrator is able to view in Service Logistics "Manage Parts Requirement" the Parts Requirement requests raised in Fusion Service Work …
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Oracle Fusion on custom object landing page add object level buttonHi Everybody, In Oracle Fusion, on custom object landing page we want to add button that will run a webservice and refresh the page. Best Regards.Mohammad Hussein 51 views 2 comments 0 points Most recent by Radhika Abhyankar-Oracle Fusion Service
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How to change email notification system email ID to a personal outbound email id?Summary: Currently, when email notifications are triggered from the fusion service to a customer, the email address is of the system. I want to modify that email address…
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Do we need to create communication channels for Case Management?When we are selecting the Web/Email options while creating conversations, we are not seeing the Agents/Resource available for selection. Also we do not see an option to …Ananta Prasad Ray 11 views 5 comments 0 points Most recent by Radhika Abhyankar-Oracle Fusion Service
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Create a custom phone type with all 3 fields including phone extensionThe client needs a field similar to that of the "WORK" phone that contains all the fields like the phone extension. We created an additional phone type but it doesn't se…
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How to filter contacts based on account for standard ContactNameTemplate on work order?Summary: How to filter contacts based on account for standard ContactNameTemplate on work order ? Content (please ensure you mask any confidential information): We have …
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DeprovisioningI read around the forum that deprovisioning is opposite of role mapping we have implemented for provisioning. Thus, if we have a user that meets criteria then they recei…
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Page Unresponsive on Payment UIWe have had multiple users that have gotten the below error in Manage Payments. We have cleared cache, shutdown/restart, deleted user data folder in Google folder. This …abbymartin53 12 views 4 comments 0 points Most recent by JeffNZ Payables, Payments & Cash Management
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Fusion Cloud -Unable to add a new line for an existing AR invoice using REST APISummary: We are trying to add a new line to the existing 'Incomplete' AR invoice for both Manual and DOO sources. We are getting error:400Bad Request. Content (please en…
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How do I raise an idea for Case Management?Documentation on Case Management brings me to Fusion Services on Customer Connect. The Idea Lab link on this homepage is dead: https://community.oracle.com/customerconne… -
Create Sub tab related SR for Service RequestSummary: Hi All, I need to implement a related SR subtab for Service Request, where user can create SR with a button. Can you pls let me know if I can use existing OOTB …Anjanah Ganapathy G S S 21 views 1 comment 1 point Most recent by Edson Junior, Oracle Fusion Service
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Custom status for Work Orders in Fusion ServiceSummary: Hi, We want to add additional status values for Field service Workorders. What are the possible ways to have the new custom status values? ONe of the possible w…
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Oracle Fusion Service 24C Extensibility Features Highlight | Be Release ReadyWelcome to the 24C Fusion Service Center Extensibility Release Highlight. This document provides an overview of the features introduced in Oracle Fusion Service's 24C re… -
Chat for B2B Fusion ServiceSummary: All I need is to enable Chat in Fusion B2B Fusion Service. I followed and enabled all the profile options mentioned - 1) Enabled Omnichannel Routing and Chat fe…AparajitMalliJawaharBapu 53 views 7 comments 0 points Most recent by AparajitMalliJawaharBapu Fusion Service
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Please consider the scenario and share your output. Thanks in advance.In oracle fusion Lockbox, where Bank account number have different currencies, but account number is same and when we are receiving file for lockbox we need to maintain …Sayani Bhattacharyya1410 22 views 0 comments 0 points Started by Sayani Bhattacharyya1410 Receivables & Collections -
How to bulk download attachmentsWe are migrating our data from Oracle ERP to a new system and as part of this data migration activity, we need to extract all attachments from ERP for the entities we ar…
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How to identify Custom Integration Code for Field Service Integration?Summary: We have a need to add custom statuses to the Field Service Work Order. After Field Service completes the work order, it should go through a Review Process. To a…
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Need to Know if Custom Pages and VBCS Pages work after Redwood UpgradeSummary: Our Fusion application is 24B. We have many Custom and VBCS pages in our PRM module. We would like to know if we upgrade our instance to Redwood, will the custo…Vairasundar_1997-Oracle 21 views 1 comment 0 points Most recent by Priscila Terazawa - Support-Oracle Sales
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How to Configure Add button in service centre Edit Page?Summary: Hi @Edson Junior, Oracle On SR Edit Page we have some sections for Contacts and Team members which are OOTB. Similary, we want to configure sections for child o…Pratibha AdhavLTIMindtree 21 views 1 comment 1 point Most recent by Narendra More-Support-Oracle Fusion Service
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Redwood:Is there any way to add new custom source to service address source on work order objectRequirement is to add one more new LOV for custom source to service address source field on work order object and based on LOV value we have to update service address. I… -
Can we have Fusion Notifications with Load & Error status for Process Electronic Bank Statements JobSummary: The client wants to receive notification (with the status) for each bank statement file processed by the Process Electronic Bank Statements job . Is there a see…Soumya Saswat-Oracle 11 views 1 comment 0 points Most recent by MiaM-Oracle Payables, Payments & Cash Management