Category 453
Discussion List
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GenAI Benefits Feature : Country specific Agent creationSummary: we have implemented Benefits for multiple countries. we have a requirement where we need to create individual agents(with respective tasks/ guided journey tagge… -
Is there a way to differentiate between the approved and the rejected documentsCase 1: Employee uploads a document (ex, birth certificate) from the self-service and admin rejects the document as some details are missing. Case 2: Employee uploads a …
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Can completed Pending Actions be suppressed in Redwood ESS?Summary: Previously, the pending actions tile in My Benefits would only show the pending actions that are still pending. In Redwood, it looks like it displays all of the…
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HRC_CCORE_LEGAL_EMP_INVALID: The legal employer either isn't valid or doesn't exist.Summary: I am getting the below error while trying to import the program https://us.v-cdn.net/6034893/uploads/VQ54GUIKMPE7/active-program-pgm.zip https://us.v-cdn.net/60…Vivek Gopalakrishnan-Oracle 19 views 3 comments 0 points Most recent by Vivek Gopalakrishnan-Oracle Benefits
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Post-Enrollment Survey Conditional Questions are not working - How do I link the two questions.Summary: Conditional Question are not working. 1st question - "Did you have enough tools to make an informed decision about your benefits?" Yes/No If the employee select…
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Can you add multiple person changes to a life event?Hi, If we add multiple person changes to a life event, will the life event be detected only when all the person changes are fulfilled or the life event can be detected b…
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Error importing programSummary: Getting this error importing a program: JBO-27024: Failed to validate a row with key oracle.jbo.Key[300000079664097 ] in PayrollCriteriaV2Logical EligibilityPro… -
Redwood Court Order Page not displaying Plan Type List of ValuesSummary: We have enabled Redwood Benefit Court Order page, and the plan type is not displaying any values. We have no issue with this in responsive UI. We have already a… -
User Not able to add dependent to health planSummary: User Not able to add dependent to health plan, Showing below error. Can anyone guide us here? Content (please ensure you mask any confidential information): Ver…
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Benefit Enrollment Submissions Query: Is there a query that list User Enrollment Plan SubmissionsSummary: Our Benefits Team, would like a Query or Report to identify the following: Did the user enroll in a certain Benefit Plan Did the user submit enrollment into a B… -
Can we update coverage end date for mass population?Summary: I need to update the Waive Option coverage end date for mass population via batch or other means. We end dated the plan already. Therefore, when I run a life ev…
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Getting "One or more valid dependent for the participant could not be found" error in Data loadingSummary: We are trying to load Benefits Dependent Data but facing the error of "An error occurred. To review details of the error run the HCM Data Loader Error Analysis …
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How to get logs for Post election edit type fast formulaSummary: Post Election edit type ff triggers when we are enrolling an employee in a plan. How could I generate log ? Content (please ensure you mask any confidential inf…
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New hires- Benefits Enrollment Date Should be March 1stHi, We had employees whose hired date is January 31. The expected coverage start date is March 1. However, our enrollment period end date is set to 31 days after event d…
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When does Benefits Admin Page transition to RedwoodSummary: We are testing Redwood and turned on all Profile options but noticed that the Benefits Admin page is not in redwood. Should this be the case? Content (please en… -
How do I close or delete Pending Action Items that suspend coverage and are past dueSummary: I have several Pending Action Items related to Enrollment & Benefit Certifications. The certifications are set up with Interim and Suspension rules. Now that th…
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Derived factor not working as expectedSummary: WE have configured compensation derived factor in eligibility profile, if employee salary is less than 155k then employee should be eligible for DCRA plan. For …
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Error "Autocompletion failed" when using search in Benefits Service CenterSummary: Navigate to Benefits Administration > Enrollments > Search Person If we type the name/ID in and accurately select the record, we do not have any problems. Howev…
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Report a life event tile missing under Me --> BenefitsSummary: Report a life event tile missing under Me --> Benefits post enabling benefits redwood in dev environment. How to add Report a life event tile under Me —> Benefi… -
Using HDL to Load Beneficiary OrganizationsSummary: Content (required): Hello. We've configured beneficiary organizations and are now attempting to designate beneficiary organizations via HDL (in the Beneficiary …
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Historical Benefit Enrollment ConversionSummary: Hi All We intend to use ACA on fusion HCM benefits. What we could learn is that the ACA needs full enrollment data of an year, so we can report ACA for that yea…
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Why do we use "Continuing Benefits Type" at life event levelAt the life event level we have a continuing benefits type field. Could someone please explain why do we use this field and its significance.
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Kick starting oracle delivered benefits process using SOAPSummary: Need guidance on how to kick start oracle delivered scheduled Process using SOAP. Example: "Assign Corrective Potential Life Event" is a Benefit schedule proces…
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Two life events added on the same day is giving error.Summary: The life events are Birth/Adoption and Salary life event both effective on 3/3/2025. How to resolve the error? Error: You can't process this life event because …
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After adding a new court order in Redwood, there are no dependents to selectSummary: We have recently enabled and are testing the Redwood Benefit Court Order Page and have followed all the enablement steps and updated our security roles with the…
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Rate calculation FF based on the number of Dependents selected isnt working as intended?Summary: Content (please ensure you mask any confidential information): So our client has a requirement where the Family plan rates are calculated based on the number of…
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Facing a unique issue in 25A where preexisting eligbility is no longer working?Summary: Content (please ensure you mask any confidential information): So we had this requirement like this Grade A,B,C - Plan X Grade D,E,F - Plan Y Grade G,H,I - Plan…
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How to automatically remove dependent enrollment plan when child ages 26Dear Experts Can someone let me know steps to be enabled to have a Child removed from an enrollment plan if Child ages 26. Best Regards Rafatullah bS -
Redwood Time and LaborSummary: Hello, I hope someone can help us here In Classic UI, if a Project needs to have the status changed, the system will notify you what row needs to be updated. In… -
original enrollment dateSummary: Hello! I am trying to get at the Original Enrollment Date. Currently in reporting the date shows effective when there is a change in plans or coverage levels in…