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24A Fusion Service Extensibility FeaturesOverview This post discusses the Fusion Service Center Extensibility 24A release highlights, including the ability to create new pages using Service Request Edit Field F…Edson Junior, Oracle 71 views 0 comments 0 points Most recent by Edson Junior, Oracle Fusion Service -
How UI Events Framework supports in the new Service Contact PageIn this article, I will address the 24A Fusion Service Center Extensibility Feature, focusing on how UI Events Framework supports in the new Service Contact Page. For mo…Edson Junior, Oracle 22 views 0 comments 0 points Most recent by Edson Junior, Oracle Fusion Service
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How to leverage UEF client-side library to implicitly create interactionsIn this article, I will address the 24A Fusion Service Center Extensibility Feature, focusing on how to leverage UEF client-side library to implicitly create interaction…Edson Junior, Oracle 12 views 0 comments 0 points Most recent by Edson Junior, Oracle Fusion Service
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How to create custom insight cards with UI Events FrameworkIn this article, I will address the 24A Fusion Service Center Extensibility Feature, focusing on how to create custom insight cards with UI Events Framework. Problem Sta…Edson Junior, Oracle 22 views 0 comments 0 points Most recent by Edson Junior, Oracle Fusion Service
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How to create new pages leveraging the Service Request Edit Field FragmentsIn this article, I will address the 24A Fusion Service Center Extensibility Feature, focusing on how to create new pages using the Service Request Edit Field Fragments. …Edson Junior, Oracle 111 views 0 comments 0 points Most recent by Edson Junior, Oracle Fusion Service
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Steps & configurations for a new additional test environmentHi, What are the typical steps & configurations that need to be performed in the case of a newly provisioned additional test environment? From the data perspective, is i…Vitejanu Vasile-Madalin 82 views 2 comments 0 points Most recent by Siraj Syed -Support-Oracle Sales -
P2T for multiple cloud ApplicationsSummary: Hi We are using the following applications Sales and service cloud, CPQ, Oracle Field Service We are integrations between Sales cloud and CPQ , Service cloud (B…User_2025-10-31-00-42-48-264 61 views 1 comment 0 points Most recent by Priscila Terazawa - Support-Oracle Sales
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How to Extend Fusion Application for Field Choice List DependenciesA special shout-out to our development team, who have recorded a video to answer a common question on how to create a dependable field choice list. Thanks, EdsonEdson Junior, Oracle 31 views 0 comments 0 points Most recent by Edson Junior, Oracle Fusion Service
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CDM - Custom Object Trigger to send to Other SystemSummary: Need to use a "new or change" trigger to create a send of data from Oracle CDM to one of our other sales systems. Content (please ensure you mask any confidenti…
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Let's meet for a 1:1 discussion on Fusion Service Extensibility Connection.Hi, If we haven't met before, I am Edson Junior, Principal Product Manager for Fusion Service Extensibility. I have been getting valuable feedback from some of the video…
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Help Desk: Set Field Values On Value Change of OOTB FieldsThe example below can be used with any Help Desk field such as CategoryId. Below are steps to listen to a field value change and how to set field value. Different Help D…Edson Junior, Oracle 412 views 9 comments 5 points Most recent by Edson Junior, Oracle Fusion Service
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How To Get Lookup Meaning Using Lookup Code in Groovy ScriptContent Hi, I want to get the Meaning using Lookup Code as a filter in Groovy. How can I do it? Thanks, Ed Version 21AUser_2025-07-18-06-07-44-367 735 views 3 comments 0 points Most recent by Jaison Joseph-Oracle Sales
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What would be the potential impact/issues when increasing Periodic Refresh frequencyHi - Good day! https://docs.oracle.com/en/cloud/saas/sales/fasqa/how-do-i-monitor-adaptive-search-background-processes.html#s20069364 Based from the documentation above,…
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How to Default Channel Value in Response Compose ?Summary: At Edit Service Request Page, business wants to default Channel Name 'Email' Value so no need to select Channel Email value while sending response. As in this s…
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Is there a way to set up a notification if an ess job running on a schedule fails to trigger or run?Is there a way to set up a notification if an ess job running on a schedule fails to trigger or run?
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FCCS custom business rule is not working with No error but debug errors out with null exceptionSummary: We are calculating allocation in FCCS using custom business rule. Until yesterday it was running fine but suddenly it is getting executed in very short time wit…Rohit_Malani 44 views 1 comment 0 points Most recent by Ashutosh Bhatikar-Oracle Financial Consolidation and Close
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Print Receivables TransactionsSummary: Print Receivables Transactions not printing transactions in parameter transaction from and to Content (please ensure you mask any confidential information): Hi,…azodpe 41 views 3 comments 0 points Most recent by Andreea Laura Panait-Oracle Receivables & Collections
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Asset visibility in Sales of CPQ productsSummary: In our architecture we will integrate Fusion Sales and CPQ application. Customers in Sales are in hierarchy and so we have for example that customer A (holding)…
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In oracle sales>opportunity creation page.Summary: In oracle sales>opportunity creation page in the field of project leader the name appears in first,middle and last name order, customer wants the name format to…
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How to delete a single contact among Multiple contacts from Account using an APISummary: Hi All, I am trying to delete a contact which is Under an Account Site. I need to delete only a single site even if there are multiple sites under the same acco…
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What are the privileges, child roles required for Sales Read Only access?Summary: Hi All, We have seeded Sales Read Only role, but that is not providing access to Sales objects such as Accounts, Contacts, Lead and Opportunity. Content (please… -
Error: Publishing of another product group is in progress. Try again later. (QSC-375009)Summary: Currently, we are experiencing the following issue as a result of concurrent runs for Lock and Publish. Normally, the system takes 24 hours to release on its ow… -
Is there a way to get latest order details for a customer account from OM to CX?Summary: Sales Order details for a customer account in CX Content (please ensure you mask any confidential information): Hello, Is it possible to retrieve the most recen…Shiva Kumar Bandaru 31 views 4 comments 0 points Most recent by Shiva Kumar Bandaru Order Management
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How to Remove Geography alternate name [hz_geography_identifiers] via oracle sales cloud ImportSummary: How to Remove Geography alternate name [hz_geography_identifiers] via oracle sales cloud Import Content (please ensure you mask any confidential information): V…
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How to control the Sales Order Sequence for the Sales Orders created against Service RequestSummary: We would like to control the Sales Order Sequence against the Orders created against Service Request Content (required): We are trying to control the sequence a…
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How to send additional item attributes from PIM to CX Sales?Summary: We have product setup in PIM that have additional attributes (DFF's). Can we send these additional item attributes from PIM to CX Sales as part of the standard …
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23D Fusion Service Extensibility Features Highlight🚀 The Oracle Fusion Service 23D release is now available and includes several improvements that enhance the extensibility of our product. In this post, I would like to …
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How to automatically create a service request when chat endsIn this how-to article, we demonstrate how to automatically create a service request and link it to the interaction when a chat ends. This can be achieved by combining a…
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How to Customize Deep Links in Fusion Service Center, Case Management and Work OrderThe triggerConfigureCustomNavigation event has been removed, paving the way for a unified navigation framework using the Service Console Navigation Framework. You can fi…Edson Junior, Oracle 291 views 0 comments 1 point Most recent by Edson Junior, Oracle Fusion Service