Oracle Best Practice
Discussion List
-
Best Practice for Creating a Service User AccountSummary: What are the recommendations for setting up a Service Account. Content: Hello, We are currently wanting to setup a Service User Account that will consolidate al… -
How can we automatically add a new product to Product CatalogSummary: Hi Team, We want to know is there a way to add a new product automatically to a product group in Sales and Service. Content (required): Version (include the ver… -
how to download attachment of an custom object record using API or DeeplinkSummary is there any API or deeplink available to download attachmentContent HI All, I'm checking for an API or deeplink to download attachment, i have tried with 1. /cr…
-
23C Fusion Service Extensibility Features🚀 23C release is available, and we have an awesome extensibility feature for Fusion Service. Here is the list of new extensions. Extensions you can accomplish by using … -
How to get the current view mode using UI Events FrameworkOverview This tip article demonstrates how to use getCurrentView when integrating a 3rd-party application with Fusion Service. The feature is available in the 23C releas…
-
How to quickly create new pages using the service request create fragmentOverview Yes!!! In this tip article, we demonstrate how you can quickly redesign a Service Request Create page, leverage the standard components used by our standard pag…
-
How to get time zone based on ZIP code on Account UI Page ?Business wants to display TIME ZONE of an account based on its ZIPCODE from Address. So suppose a account Zip Code is 77219 for Address ( PO BOX 130548,HOUSTON, TEXAS HA…
-
I would like what is available for CX and its integration with Artificial IntelligentI would like to know how CX is being integrated with artificial intelligence and what future CX products will have these characteristics. If you can please provide some …
-
Industry SIC code Classification CategoryWhat is the best practice on implementing and utilizing the 8 digit extended SIC codes ? Only the 1987 SIC (4 digit) option is available in the Classification Category.
-
Mask PAN field in Oracle Sales CloudSummary: Mask PAN field Content (required): Hi team, Please help with the steps to mask the PAN field in Oracle sales cloud on Contacts, Accounts pages with '*' or any o…
-
Audit Policy Best PracticeSummary: User wants to enable Audit for all fields on most of OOTB sales objects and custom objects. I have a concern with the performance implications if we enable so m… -
Import Lead by Salesreps without knowing PartyNumber (RegistryId) rather knowing custom identifierSummary: Lead Import Context - Business Salespersons are tracking Account details with their one custom attribute 'Account Number' so whenever they find any lead to crea…
-
How can I create a historical overview from a flexfield CHARACTER Data type?I have data information stored in a CHARACTER data type flexfield. To expose it in an analysis in Oracle Business Intelligence (OITBI), I navigate to the 'Incentive Comp…Priscila Banqueri 11 views 3 comments 0 points Most recent by Priscila Terazawa - Support-Oracle Reporting & Analytics for Sales -
Extensibility Q&A for Fusion Service Center, Help Desk, and Case ManagementDiscover solutions to frequently encountered challenges in extending Redwood Fusion Service, Help Desk, and Case Management. Explore a continued working list of links to…
-
RingCentral integration with Fusion ServiceSummary: Hi Guys, I am trying to integrate RingCentral with Oracle Fusion Service but have not been able to find any specific documents or tutorials. I tried with one do… -
Can I change the behavior of the Create Partner button by editing component in page composer?Summary: I want to change the behavior of the Create Partner button in PRM from requiring the ZPM_CREATE_PARTNER_PRIV privilege to requiring a custom role that we will a…User_2025-07-18-06-07-44-367 42 views 1 comment 0 points Most recent by Ravindra Sirigiri-Support-Oracle Sales
-
Service Notifications in the Cloud Portal for CX SalesContent: Hello, Can you please provide the reference and guide on how the service administrator can check the notifications pertaining to quarterly updates and backgroun…
-
Unveiling the Power of UI Events Framework: A Video Series on how to use UEFOverview We are excited to introduce a series of instructional videos about the UI Events Framework (release in 22D only for Fusion Service Next Gen) aimed at enabling b…
-
Can Extension deployed to a Cloud application be deleted or redeployed by raising Service Request?Summary: Can an Extension deployed to a Fusion Cloud application be deleted or redeployed by raising Service Request? Content (required): Version (include the version yo…
-
Action Plan Task Status - Service Request StatusSummary: Dears, I want to have a relationship between the action plan task and service request status, so for example when a task status is ‘on hold’ ,, change service r… -
Oracle Fusion Custom Object size limitationSummary: Wanted to check what's the size limitation for custom objects Content (required): Wanted to check what's the size limitation for custom objects Version (include…
-
Intercompany Clients created in AR to sync up with Sales CloudSummary: Hi Team, Is there any ESS job in place that needs to be run to get the data and sync it up for opportunity usage in Sales Cloud, primarily the lists that are cr… -
Customer Support Event on May 9-Learn how you can find answers to your questions in Customer ConnectCustomers can instantly access answers in CCC and learn directly from their peers on how to best navigate Fusion Applications. Learn more about how Oracle Customer Suppo…Elaine Leffler-Support-Oracle 51 views 2 comments 0 points Most recent by PradeepkumarsharmaGX Fusion Service -
Is there a performance implication if Workspace Periodic Refresh is run every 5mins?Summary: The records in the workspace search results does not reflect the change in real time until the periodic refresh is completed. In our case, the periodic refresh …
-
SAC for Advance Exchange Depot Repair flowSummary SAC for Advance Exchange Depot Repair flowContent Hello Experts, We have a requirement to design advance exchange flow in depot repair for our customer. Please p…
-
Get Value Information using EL ExpressionsSummary: I'm looking for a way to get information using EL Expression that are stored in a Custom Field. Is there any documentation or guide reference regarding on how t…
-
Is it possible to create a Service Request Message of a custom type in status ORA_SVC_DRAFT?Summary: Draft messages are supported only for the customer response type. (SVC-5295028) Content (required): Hello, we've created a custom Message Type ("MessageTypeCd":…
-
How to show infolets on homepage of a mobile app?Summary: Hello, we have infolets on the web interface and we would like to use a few (1X1, 2X2) on the main screen of the mobile app. Content (required): how can this be…
-
Can a Business User access Sales and Service both ?Summary: My business user needs to work on Service and Sales both like Opportunity and Service Request access both. So can we provide them both access at same time ? Con…