Reporting and Analytics
Discussion List
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Add Action Link in Grand Total in OTBI ReportContent Is it possible to add an action link to the Grand Total values in OTBI reports? So we can direct the user to another OTBI report. This is the automatically calcu…User0901 36 views 4 comments 0 points Most recent by Rajasekhar Bandaru-Oracle Reporting & Analytics for Sales -
No results in keyword report when search is performed in BUI?Summary: We're using the Browser User Interface and are looking to improve our knowledge base. Naturally, it's important to know which keywords agents are using, when se…User_2025-03-10-21-27-49-962 41 views 2 comments 0 points Most recent by User_2025-03-10-21-27-49-962 Reporting & Analytics for B2C Service
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Custom job role: impossible to execute a report even if the custom role has BI Author & BI Consumer**This post was created as part of a How to Service Request (SR) Release: 22B Summary of the question: I have created a new custom CRM job role. I have added rights via …Ionel Spaloghe-Support-Oracle 212 views 1 comment 0 points Most recent by Ionel Spaloghe-Support-Oracle Reporting & Analytics for Sales -
Under My knowledge classic, how to filter category based on user BU access?Summary: How to filter category based on user BU access. Content (required): While searching category under My knowledge Classic, all the categories for different BU is …
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How to bring information from multiple subject areas on Incentive Compensation?**This post was created as part of a How to Service Request (SR) Release: 22A Summary of the question: How to bring the columns from these subject areas in the same repo…Andrei Stan-Support-Oracle 51 views 1 comment 0 points Most recent by Priscila Terazawa - Support-Oracle Reporting & Analytics for Sales
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Use Custom Expression on Level FilterHi, I need to use the following custom expression on level filter, both top level and drill-down level. If(date_diff(sysdate(),$max_date_created)0,date_diff(sysdate(),$m…
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Change US week num into ISOWeekNUM**This post was created as part of a How to Service Request (SR) Release: 22B Summary of the question: The week number that is provided in CX is using a US week num. Can…Ionel Spaloghe-Support-Oracle 31 views 1 comment 0 points Most recent by Ionel Spaloghe-Support-Oracle Reporting & Analytics for Sales
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Can categories be excluded from search results?Summary: Can categories be excluded from search results? Content (required): I came to understand that if a product or category contains the same text as a search term..…kerry walker 21 views 2 comments 0 points Most recent by kerry walker Reporting & Analytics for B2C Service -
Help with Survey Summary ReportSummary: Help with Survey Summary Report Content (required): I'm in need of a little help with a report. This specific report is a monthly and year to date summary of su…kerry walker 21 views 5 comments 0 points Most recent by kerry walker Reporting & Analytics for B2C Service
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Report to extract Standard text sent through Rule response by systemWe have a requirement to extract all the standard text with names that are being sent by the system through rules. We tried but did not find a way to join transaction/th…Shubham Gupta-177131 11 views 1 comment 1 point Most recent by Srinath Srinivasan-Oracle Reporting & Analytics for B2C Service -
Export GeographiesSummary We need to export list of Country and Country Code from oracle Sales CloudContent We need to export list of Country and Country Code from Oracle Sales Cloud. Exp…User_2025-01-28-07-06-00-829 267 views 7 comments 3 points Most recent by Ashwini Malthankar-Oracle Sales -
Can't Hyperlink to Answers in BUI (but can in .NET console)Summary: Can't Hyperlink to Answers in BUI (but can in .NET console) Content (required): Our business users mentioned that when they export an Answers report in the .NET…kerry walker 41 views 1 comment 0 points Most recent by kerry walker Reporting & Analytics for B2C Service
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Display Dashboard on homepageContent The departments in our company would like to view specific reports as soon as they log in to the CRM. We would like to display the dashboard automatically on the…User_2024-12-17-19-41-52-365 61 views 5 comments 0 points Most recent by User_NQG0M Reporting & Analytics for B2C Service
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Filtered report should not reduce rowsSummary: Content (required): Hi, We have a report to be built in such a way that report should have 4 columns: Queues, Date Created, Time Created, Count of Incidents. In…Padma Varadarajan 21 views 6 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service
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Why does my scheduled report return different numbers than if I run the same report run manually?Summary: Scheduled report returns different numbers than the same report run manually. Content (required): I have a report that counts the number of Incidents created pe…Richard Vang 53 views 5 comments 0 points Most recent by Justin_D Reporting & Analytics for B2C Service -
Plan to Produce Infolets are not appearing on Home PageSummary Plan to Produce Infolets are not appearing on Home PageContent Hi All, We are not able to see any infolets on Plan to Produce Infolets section. Please let us kno…Siva Kumar-Oracle 36 views 1 comment 1 point Most recent by CumminssCP Reporting and Analytics for SCM -
How to pull re-opened cases that were previously closedSummary/Content: I need to identify incidents/cases re-opened by the customer that were previously closed in oracle service cloud analytics. Below is the code snippet th…
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Showing zero values on a reportSummary: Showing zero values on a report Content (required): Is there a way to show entries that contain a zero value for something? For example, we'd like to show the a…kerry walker 51 views 4 comments 0 points Most recent by kerry walker Reporting & Analytics for B2C Service
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Queue Activity Report showing 0 values, despite there being activity in the queuesHello, We have recently migrated our business rules over to enhanced business rules and have also tidied up some incident queue routing rules. Incidents are being correc…
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Report to track the Integration calls/Api CallsSummary: Content (required): We need to build a report which can show: 1) How many users are connecting to Fusion via REST/SOAP WS? 2) Which objects they are accessing? …
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Creating Custom Navigation to access BI ReportSummary: Creating Home page BI report link Content (required): I'm just wondering if there is away, we can create a navigation to specific report in oracle sales cloud w…
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Is there a way to hide duplicated entries ina scheduled report?Summary: Hide Duplicated entries for a scheduled report Content (required): We have a report that counts the answers hits in a defined range of time, as per some article…Edgardo Lineros-Oracle 31 views 2 comments 1 point Most recent by Karla Lauwerens Reporting & Analytics for B2C Service
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How to get first & last closed dateSummary/Content: I need to use the first & last closed date instances and I'm trying to use min(incidents.closed) and max(incidents.closed) but they don't work. The repo…
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Can we create one usage report based on the login channel?**This post was created as part of a How to Service Request (SR) Release: 22A Summary of the question: There is a high demand from our users to build Usage Reports based…Ionel Spaloghe-Support-Oracle 21 views 1 comment 1 point Most recent by Ionel Spaloghe-Support-Oracle Sales
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Table and column for Firm DateSummary: The supply planning UI shows Firm Date as a column in the supplies and demands table. This date reflects when the product is expected to arrive. What is the tab…
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Use custom list twiceSummary: Content (required): I want to use a custom list for "translating" some ID values to human readable form. For instance Location can be 1 = USA, 2 = UK, 3 = Japan…Jan Zahradka-Oracle 21 views 0 comments 0 points Started by Jan Zahradka-Oracle Reporting & Analytics for B2C Service
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How to get the list of articles that are checked out (locked) in OSvC (B2C Service)Summary: I am trying to find the right table where I could see all articles that are checked out (locked) by users. Could you please help? I need a list of all articles/…Irena Novosadova-Oracle 31 views 0 comments 2 points Started by Irena Novosadova-Oracle Reporting & Analytics for B2C Service
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Where can find BICC 22A Data Lineage SheetSummary: Where can find BICC 22A Data Lineage Sheet Content (required): Version (include the version you are using, if applicable): Fusion 22A Code Snippet (add any code…
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Chat Transcript - Incident MessageSummary: We want to export the chat transcript saved in message under Incident to excel Tried Chat Event Details report but display by event and not complete transcript …Dikert VId 31 views 1 comment 0 points Most recent by Anuj Behl Reporting & Analytics for B2C Service
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SSO access into OACSummary: We are using SSO access into the other Oracle products, is there a way how to configure OAC to accept SSO login instead of username/password combination? Conten…Jan Zahradka-Oracle 21 views 0 comments 0 points Started by Jan Zahradka-Oracle Reporting & Analytics for B2C Service