Reporting and Analytics
Discussion List
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why the user with knowledge manager role not having access to reports and analytics in b2b?Summary: the reports and analytics area in tools are not reflecting for users with knowledge manager role and knowledge analyst role. Content (required): the reports and…dinesh.mangilipelli 52 views 1 comment 0 points Most recent by ArunKrishna-Support-Oracle Fusion Service -
Incident Performance - some Incident records are missing on same daySummary: Hi All, I ran the report on (November 30th) at 12:15 hours with the search parameters 29-11-2022 00:00 to 30-11-2022 00:00. It resulted in 10 lines (see attachm…Seethalakshmi S 31 views 1 comment 0 points Most recent by michael garverick Reporting & Analytics for B2C Service -
We have a requirement to manually select records from a report in B2B fusion Service CloudSummary: We have a requirement to manually select records from a report in B2B fusion Service Cloud. Could you please suggest regarding this. Content (required):We have …Tejesh Bunga 31 views 1 comment 0 points Most recent by Tony Phetbourom-Support-Oracle Fusion Service
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Remove weekends from the report resultsHi All, I have a Queue Activity report that is a part of our Managers Dashboard. This standard report with a chart shows queue activity for the last 14 days. It consists…Pawel Strychocki 41 views 2 comments 0 points Most recent by Pawel Strychocki Reporting & Analytics for B2C Service
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Can We create custom report in live experience admin console other than the standard reportSummary:Can We create custom report in live experience admin console other than the standard report? Content (required):Can We create custom report in live experience ad…
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Export option other than export to csv in live experience admin consoleSummary:Export option other than export to csv in live experience admin console Content (required): Can We export data of reports present in live experience report tab b…
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How to combine two rows of text data into a single column in OTBI?**This post was created as part of a How to Service Request (SR) Release: 11.13.22.07.0 Summary of the question: How to combine two rows of text data into a single colum…Priscila Terazawa - Support-Oracle 656 views 2 comments 0 points Most recent by Priscila Terazawa - Support-Oracle Reporting & Analytics for Sales -
UCM vs Object Storage for BICCSummary: UCM vs Object Storage for BICC Content (required): What is the recommended approach? Our end goal is to load the extracts into a database. Version (include the …sanjam1130 452 views 1 comment 0 points Most recent by Amrita Gupta-Oracle Reporting and Analytics for SCM
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Report showing all workspaces on each workflowSummary: I have tried to create or locate a report that will show me all the workspaces (IDs included) that are assigned or listed on each workflow. I have tried to crea…David_S 31 views 4 comments 1 point Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service -
subject area for householdSummary subject area for householdContent Quick question - Is there any OOTB subject area for Household? Thanks, Adam -
Create a transactional report that shows the latest status and the previous status updated dateSummary: Hi Community, There is a requirement to create a report which should basically identify the date the SR was set to the previous status, followed by the date the…Manjit Singh Arora-Oracle 41 views 1 comment 0 points Most recent by Nika Gerson Lohman Reporting & Analytics for B2C Service
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Vertical line for sysdate in a Gantt chartSummary: Content (required): I'm using a Gantt chart to show the time between the start date and due date for various tasks, with the Date being the horizontal axis and …Robin Long 51 views 2 comments 0 points Most recent by Robin Long Reporting & Analytics for B2C Service
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SLT breach AlarmsSummary: Wanted to configure a SLT breach alarms in the Incident Summary Report. Content (required): Wanted to configure a SLT breach alarms in the Incident Summary Repo…Jayashankar Lingaiah-Oracle 41 views 2 comments 0 points Most recent by Premkumar Sabarinathan-Oracle Reporting & Analytics for B2C Service
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Report custom formula for OBIEE ReportSummary: Previously we have a BIP report and for one column we have used below query. case when f.NAME like '%Singapore%' then 'AA Singapore' when f.NAME like '%Malaysia…Lavu Kalyan Chakravarthi 51 views 3 comments 1 point Most recent by Priscila Terazawa - Support-Oracle Sales
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Filter on blank and future datesSummary Create a filter using SQL expression to show just the null and future dated valuesContent Hello, I have a need to see only the null values and future dates. I'm …User_2025-01-22-20-09-02-352 45 views 2 comments 1 point Most recent by Jahnavi-Oracle Reporting & Analytics for Sales -
Is there a way to capture the details when the user views the data in sales objects?**This post was created as part of a How to Service Request (SR) Release: 22C Summary: If the user login to the system and accessed the sales object and does not perform…Dragos Deak-Support-Oracle 31 views 1 comment 0 points Most recent by Dragos Deak-Support-Oracle Reporting & Analytics for Sales
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How to invoke formula field in BI answer?**This post was created as part of a How to Service Request (SR) Release: 22C Summary of the question: How to invoke formula field in BI answer? Supporting Documents if …Matei Niculescu-Support-Oracle 31 views 2 comments 0 points Most recent by Matei Niculescu-Support-Oracle Sales
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Table/Subject Area name which stores data for RoutinesSummary: Table name which stores data for Routines Content (required): Hi All, I need to know the base table/subject area(OTBI) which stores the information related to R…BhavikBhatti 81 views 1 comment 0 points Most recent by Premkumar Sabarinathan-Oracle Fusion Service -
Can you add a filter to the Customer Portal Search Report?Summary: Can you add a filter to the Customer Portal Search Report? Content (required): I'm looking to add a filter the search within our Customer Portal. Is there a way…kerry walker 41 views 4 comments 0 points Most recent by kerry walker Reporting & Analytics for B2C Service -
Is there a report which can tell agent used Fill my inbox to pull incidents?Summary: Content (required): Version (include the version you are using, if applicable): Code Snippet (add any code snippets that support your topic, if applicable):Megha Nagpal 41 views 2 comments 0 points Most recent by Premkumar Sabarinathan-Oracle Reporting & Analytics for B2C Service
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groovy script to update the data in custom object when the SR status is changed to resolvedSummary: To update the data in custom object , when SR is resolved couldnot find it Content (required): Version (include the version you are using, if applicable): Code …
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How to Send an Email with report attachment?Question : How can an email notification be sent to the opportunity owner with all the opportunity details at the same time? **This post was created as part of a How to …Iulian Hanza-Support-Oracle 11 views 1 comment 0 points Most recent by Iulian Hanza-Support-Oracle Reporting & Analytics for Sales
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Is there a way to autorefresh infolets on login?Summary: Is there a way to autorefresh infolets on login? currently if logged into oracle sales cloud, the infolets section shows up, but need to click on 'Refresh' to l… -
tell if notifications were sent to subscribers when an answer was updatedContent Is there a way to tell if notifications were sent to subscribers when an answer was updated? If the publisher forgot to choose from the Notify Subscribers dropdo…User_2025-02-03-17-53-12-845 32 views 1 comment 1 point Most recent by Zahraa Reporting & Analytics for B2C Service
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Report time difference between a specific status and Updated.Summary: We are trying to capture the response time from a contact. We use a status of Awaiting - xxxx Response and we need to measure the time from this status to the v…Jeff Scrobel 51 views 2 comments 1 point Most recent by Jeff Scrobel Reporting & Analytics for B2C Service -
Subtab Analytics for BI report Parameter passed not generating correct report**This post was created as part of a How to Service Request (SR) Summary: Request is to have on custom entity Project show Account, Opportunity and Opportunity Team for …Dragos Deak-Support-Oracle 21 views 2 comments 0 points Most recent by Dragos Deak-Support-Oracle Reporting & Analytics for Sales
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Logic of "Opportunity"."# Days in Stage"**This post was created as part of a How to Service Request (SR) Release: 22B Summary of the question: Would like to know what id the logic of "Opportunity"."# Days in S…Dragos Deak-Support-Oracle 61 views 1 comment 0 points Most recent by Dragos Deak-Support-Oracle Reporting & Analytics for Sales
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Join Accounts table with Custom Field from Contacts TableHello Admins, is there a way to join information from the Accounts table (Full Name) with a Custom Field (Term date) from the Contact Table? I've tried different ways of…Pawel Strychocki 74 views 3 comments 0 points Most recent by michael garverick Reporting & Analytics for B2C Service
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I want to get details on which agent applied a particular status, for e.g-closed statusSummary: i want a report which can tell that in a particular incident , who applied what status, Sometimes, the assigned person is different from who applied the status.…Megha Nagpal 41 views 1 comment 0 points Most recent by michael garverick Reporting & Analytics for B2C Service