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Scheduled Maintenance on November 1, 2016
SuiteAnswers Customer Support Case submission will be unavailable during maintenance on Tuesday, November 01, 2016 between 4:00 AM to 4:15 AM Pacific Daylight Time. This maintenance may extend beyond the scheduled times if unforeseen complications arise during the maintenance process. All practical measures have been taken…
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OpenAir Performance
Some customers may be experiencing long page load times and our engineers are investigating. Please visit status.openair.com for updates or contact Support to have your case attached to Defect 419623.
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NetSuite OpenAir | Internet Explorer v10 Final Reminder
[TD] [TABLE="border: 0, cellpadding: 0, cellspacing: 0, width: 720"] [TR] [TD]As a final reminder, NetSuite OpenAir will stop supporting Internet Explorer 10 (IE10) on October 15, 2016. [TABLE="border: 1, cellpadding: 0, cellspacing: 0"] [TR] [TD]What is Changing? [TABLE="border: 0, cellpadding: 0, cellspacing: 1, width:…
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OpenAir Status - Wednesday August 3, 2016
OpenAir experienced a site impacting event between 10:00am and 10:50am ET due to a hardware failure. This hardware failure has been rectified and all services are now operational.
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"Authorized to Certified" Program Benefits
[TABLE="border: 0, cellpadding: 0, cellspacing: 1, width: 722"] [TR] [TD] [TABLE="border: 0, cellpadding: 0, cellspacing: 0"] [TR] [TD] [TABLE="border: 0, cellpadding: 0, cellspacing: 0, width: 720"] [TR] [TD]All Authorized Support Contacts are entitled to the following benefits:[LIST] [*]20% discount on NetSuite Public…
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NetSuite OpenAir Systems Experiencing Issues 3/3
We are aware of an upstream network issue that is preventing some ISPs from reaching OpenAir. We are currently working with our network provider to investigate the issue. Support has filed Defect 382209 for anyone affected by this. Please visit http://status.openair.com/ for details. UPDATE [TABLE="border: 0, cellpadding:…
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Netsuite OpenAir Systems Experiencing Difficulties
There was a networking issue involving multiple ISPs. Customers may experience intermittently poor performance including network timeouts during this incident.
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NetSuite OpenAir Systems Experiencing Issues
Some customers are experiencing issues connecting to OpenAir. Engineers are examining the issue currently. Please check status.openair.com for more information.
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OpenAir Training Videos and Webinars
Watch training videos to get started with OpenAir, learn about new features, or replay a recorded training webinar. Visit SuiteAnswers today! Note: You must be logged into NetSuite to view SuiteAnswers. https://netsuite.custhelp.com/app/an...19fX0sImMiOjN9
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NetSuite OpenAir Systems Experiencing Login Issues
Some users are experiencing intermittent login failures. Engineers are examining the problem currently.
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NetSuite OpenAir Systems Down
Some accounts are reporting connectivity issues when logging into OpenAir. NetSuite engineers are aware of the problem and are working towards a resolution. Please check status.openair.com for further updates.
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NetSuite OpenAir Systems Down
Our ISP is reporting connectivity issues and engineers are investigating. Please visit http://status.openair.com/ for updates.
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NSW16 // May 16-19 2016 // San Jose
NSW15 has officially come to a close. Thank you to all of our customers, partners and employees for another great year. See You Next Year! SuiteWorld 2016 is May 16-19. Sign-up to be notified when registration opens.
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NSW15 Keynotes are now available!
Visit http://www.netsuitesuiteworld.com/ to view our Keynote sessions from SuiteWorld 2015.
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TOP Step introduces an OpenAir Reporting Roadshow
Reporting has always been an exciting challenge within the OpenAir tool. In past surveys, it is the number one training area requested. We have just completed and launched a new Reporting Roadshow which will be offered in cities throughout 2013. Currently 2 sessions are scheduled with more getting put in place: May 22-23:…
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OpenAir performance issues earlier today - the site is now coming back up
Dear customers, The OpenAir site experienced performance issues earlier today. Our Engineering team was aware of the issue and did their best to resolve at the soonest possible time. The site is now coming back up. We apologize for any inconvenience it may have caused you. Best regards, OpenAir Support
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Introducing the OpenAir SuiteAnswers Site
Dear NetSuite OpenAir customers, Finding the help you need just got easier! Starting January 19, 2013, OpenAir customers will then be able to access SuiteAnswers to view Support solutions, Help articles and training videos. Simply go to your Support page in OpenAir and click the Visit the SuiteAnswers Site button or click…
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OpenAir downtime earlier today - the site is back up
Dear NetSuite OpenAir customers, NetSuite OpenAir experienced a disruption in service as a result of Hurricane Sandy which hit the east coast of the United States on the evening of October 29, 2012. Service has now been restored. The data center where the servers reside is intact and has power. We want to assure you that…
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OpenAir site is down
Dear NetSuite OpenAir customers, Due to damage from the hurricane, our data center has lost connectivity to the internet. Although we have confirmed that there is power to the data center, there is currently no connectivity in or out. There is currently no ETA for a resolution. We are expecting an update on the situation…
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Network incident in progress impacting OpenAir performance
Dear NetSuite OpenAir customers, Our monitoring has identified an issue with our DNS servers (our primary and backup). These servers are intermittently responding slowly to requests which resolve internet addresses. While the OpenAir service is not down, there may be some intermittent performance impacts to the OpenAir…
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OpenAir downtime earlier today - the site is back up
Dear customers, The OpenAir site experienced some downtime for a few minutes today. Our Engineering team was aware of the issue and did their best to resolve at the soonest possible time. The site is back up. If you encounter any similar issues, please contact us and we will assist further. We apologize for any…
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OpenAir Support will be in a Department Wide Meeting today, November 7
On Monday November 7th, between the hours of 11:30am and 2:30pm Eastern Time; OpenAir Support will be attending a Department Wide Meeting. We will be able to address emergency cases and calls only during this time. All other cases and calls will be responded to upon our return. Once again, OpenAir Support will have limited…
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NEW: NetSuite OpenAir User Group Meetings
Looking to connect with fellow OpenAir users in your area? Sign up for a Local User Group! NetSuite OpenAir has teamed up with TOP Step Consulting to offer NetSuite OpenAir Local User Group meetings in various US cities. These events will allow users local to these sessions the ability to meet with fellow NetSuite OpenAir…
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Chicago Local User Group Meeting
Looking to connect with fellow OpenAir users in your area? Sign up for a Local User Group! NetSuite OpenAir has teamed up with TOP Step Consulting to offer NetSuite OpenAir Local User Group meetings in various US cities. These events will allow users local to these sessions the ability to meet with fellow NetSuite OpenAir…
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Local User Group Meetings
Looking to connect with fellow OpenAir users in your area? Sign up for a Local User Group! NetSuite OpenAir has teamed up with TOP Step Consulting to offer NetSuite OpenAir Local User Group meetings in various US cities. These events will allow users local to these sessions the ability to meet with fellow NetSuite OpenAir…
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SuiteWorld 2011 Presentations
We would like to thank everyone who joined us last week for SuiteWorld 2011. We had a great turnout of NetSuite and NetSuite OpenAir customers and are already looking forward to SuiteWorld 2012, May 13-17 at the Marriott Marquis Hotel in San Francisco. Please find the PSA/SRP track presentations here:…
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OpenAir User Group Downtime Notification (March 28th, 9am to 11am EST)
On Monday, March 28th, from 9am to 11am EST, the OpenAir UserGroup will undergo an upgrade which will result in a 2-hour service interruption. We apologize for the inconvenience. Best Regards, OpenAir Support
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United Kingdom OpenAir User Group- March 11, 2011
I’m pleased to announce that we are starting a UK OpenAir User Group! The date and location has been selected for the UK User Group. Integralis in Theale, Reading, has graciously offered to host the 1st ever UK User Group on 11th March 2011. With the large growth of OpenAir customers in the UK, there are a lot of location…
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Atlanta OpenAir User Group - March 3, 2011
I’m pleased to announced a date and location has been selected for the Atlanta User Group. Commdex Consulting in Atlanta, GA has graciously offered to host the Atlanta User Group on March 3, 2011. Date: Wednesday, March 3, 2011 Time: 11 am – 2 pm (Lunch will be served) Main Topic: Staffing capacity and forecasting based on…
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Charlotte, NC OpenAir User Group - March 2, 2011
I’m pleased to announced that we are starting a NC OpenAir User Group! The date and location has been selected for the NC User Group. RedPrairie in Charlotte, NC has graciously offered to host the NC User Group on March 2, 2011. NC has a lot of popular cities so we’re starting with Charlotte and hope those of you from the…