To ensure that questions get required attention from community members and are NOT left unanswered, it’s important for the author to indicate (by selecting “Yes” or “No” when prompted) whether the question was answered. (newly added) Please note that it is also important to respond to EACH comment your question receives. Your Yes or No response ensures an accurate status for your question.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
For more information, please refer to this announcement explaining best practices for getting answers to questions.
Learn about the new Oracle AI Agent Studio for Fusion Applications: Watch Now
Communication Channels
Discussion List
-
Send Chat ResponseContent Chat agents would like to be able to 'Enter' instead of having to select 'Send' to have their response sent to the customer. Have checked answer workspace option…User_2025-02-03-19-39-14-556 27 views 2 comments 0 points Most recent by User_2025-02-03-19-39-14-556 -
Custom Field not being transferedContent Good Day Everybody, I have a custom incident field that is exposed on the agent workspace. When the agent transfers the chat, this custom field is set to "No Val…
-
Displaying an Image vs Message for Syndicated Chat WidgetContent I have searched around and tried to find if there is a way to display a different image depending on if chat is available or not available (typically outside cha…
-
Syndicated Chat Widget QuestionContent We are using the syndicated chat widget (see code below) RightNow.Client.Controller.addComponent( { chat_login_page_height: 610, chat_login_page_width: 460, cha…User_2025-02-03-20-25-38-604 31 views 5 comments 1 point Most recent by User_2025-02-03-20-25-38-604
-
Page Peek not working (HTML5 issue?)Content Hi, recently we started exploring the Page Peek option. After enabling the page peek through the Engagement Engine the script is running on a test site. However,…
-
Set an Incident Field on chat_launch pageContent Good Day, I am trying to set the value of a custom field (incident) based on the value that another custom field (contact) that is set by the customer on the cha…
-
Chat Alert Form not reflecting changes in Config SettingsContent Good Day, I changed the order of the fields and what fields are displayed several hours ago and the Chat Alert Form is still showing the old fields, I moved and …User_2025-02-03-20-25-38-604 24 views 2 comments 0 points Most recent by User_2025-02-03-19-49-46-476
-
Focus on ChatContent When an agent accepts a new chat I would like the Agent Desktop to focus on that new chat tab. Currently they accept a chat and then have to click the chat itsel…
-
Does the Engagement Engine pickes up page content in iframe?Content Hi, we would like use our Engagement Engine on a website which has an iframe included in the website. My question is that if we place the engagement engine js co…
-
Add country information in Click to CallContent Hello, Please guide how to add geography information ( add countries and their respective phone calling format) in click to call. PFA the attached screenshot. Th… -
Chat in I-frame of company websiteContent I know it is possible to embed the chat pages into an I-frame of a website but we have a few questions. 1) If a user clicks on an area outside of the Iframe, doe…
-
-
How to add product field in chat window for agent?Content We have enabled the live chat feature on the website. I have added the "ProductCategoryInput" widget on the chat page and via URL I am able to select the product…User_2025-02-03-17-19-37-172 38 views 14 comments 0 points Most recent by User_2025-02-03-17-19-37-172
-
how to control the look and feel of chat windowContent use the post function to start chat and it will open a new tab. my question is how to modify to open a new web window page when start the chat, control the windo…
-
Engagement Engine Rule not executing as expectedContent I am checking the value of a javascript variable, text variable and the rule is working on our development site but does not work in our production site. Is ther…
-
Chat Close SurveyContent Hi , I have some requirement related to chat . When chat get close either from customer side or Agent side , i want send survey to customer . Please tell if that… -
Engagement Engine presentation from Wisconsin User Group meeting February 25thContent Thanks to MATC for hosting the WUG gathering on Tuesday! Attached is the presentation I took you all through regarding the new Proactive Engagement Engine found …