Cloud at Customer
Discussion List
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Unable to Create oracle Free tier account even after verification token is getting debitedSummary: Unable to create OCI free tier account, After payment verification money getting debited from CC I am getting an error with default response and can't proceed f… -
Lost account access because of person pretending to be meHello oracle community, Summary: Lost account access because of person pretending to be me. Both the call centre and Live Agent recommended to write here. Content: One d… -
I'm unable to reset my account password as I am not receiving the reset Email.Summary: Hi, I recently changed my account password, but my password manager didn't save it for some reason. The latest change was made around January 28th, 2025. I trie…
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Upgrade to paid account not workingSummary: Upgrade to paid account not working Content (please ensure you mask any confidential information): Hi. I am ready to upgrade to a paid account. I requested the …
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Your account provisioning is in progressHello, I signed up for oracle cloud account almost 3 months ago and my account isn't provisioned yet because of this I can't use any paid services. Your account provisio…
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I can't log into my free tier cloud accountSummary: Content (please ensure you mask any confidential information): In the live chat they told me that they have reset my account but I still can't log in. They aske…
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I can't log into my cloud account (free tier)Summary: Content (please ensure you mask any confidential information): I can't log into my cloud account (free tier). Always the same message: Invalid username or passw…
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Help with MFA reset on OCI free tierHi, I can't access my Oracle Cloud Free Account because my phone number has changed. And the credit card associated with my account has expired. I now have a new card, b…
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Unable to access applications from Cloud ERPunable to access any application from Cloud ERP , It gives either blank page or unauthorized error. Also we are unable to access ords through API Gateway as well , this …
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Unable to Signup OCII don't have any Oracle cloud account. But during signup Im getting below error. Error processing transaction It looks like you already have an account using a different…
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account estranged, lost access, Live Agent and people in tech support can't do anythingDear oracle community, I know… probably the most common problem here and since I have a free tier, I kind of expected that. What happened: One beautiful day I logged int…
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Instance stuck on "STOPPING" for the last 48+ hours.Summary: My instance has been stuck on "STOPPING" for the last 48+ hours. I can't start the instance, I get an error code: "Unable to start instance: instance ocid1.inst…
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Problem whit account upgrade oracle cloudI have the problem that it has been 4 weeks since I wanted to upgrade my account to premium and nothing has happeneda
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password reset email link does nothingSummary: I cannot login to cloud.oracle.com since this morning, so I tried a few times to reset my password by email. I get the password reset email → click on the butto…
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I can't log in to my cloud accountI can't log in to my cloud account, and it keeps saying that the password is wrong, and I can't receive the email to reset my password. I can receive the temporary passw…
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Instance Disabled for 'DDoS Attacks' Despite No Unusual Network Activity in LogsSummary: Instance disabled due to "DDoS attacks" despite no unusual network activity in the last 24 hours. Content (please ensure you mask any confidential information):…
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Upgrade to PAYG Stuck Over 7 Business Days - SR 4-0000346585I am writing to follow up on my ongoing issue with upgrading my Oracle Cloud account from Free Tier to PAYG. Despite following all recommended steps, my account remains …
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If I opt for a paid tier, can I revert to a free tier later?I am considering changing the subscription plan from the free tier to "Pay As You Go". Can I return to the free tier plan afterwards? -
My OCI Always Free Account is pending reviewHello, I created an Oracle Cloud Always Free account more than a week ago. However, I received an email stating that my account is pending verification. Since then, I ha…
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Request reset my MFA | oneqpservicesSummary: I am writing to request assistance with resetting the Multi-Factor Authentication (MFA) for my default administrator account. I have already contacted chat supp…
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I need help.I can't login to my oracle account.Summary: I can't login to my oracle account.The Recovery Email reset it's currently an email that is not tied with me in any way. But MFA reset is going through the diff…
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MFA reset is going through the different email not the registered email address.Summary: I can't use my own account, and I can't reset it. It seems that my account was stolen and bound to another email address. Even though the account was registered…
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Can't connect to instance via ssh anymore.Summary: Can't connect to instance via ssh anymore. tcptrace to port 22 times out for example on host 140.91.226.34. Public open port checker portchecker.co shows that p…
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how to get bypasscode to connect OCI always Free TierSummary: Content (please ensure you mask any confidential information): Version (include the version you are using, if applicable): Code Snippet (add any code snippets t…Gouranga Mohapatra-Oracle 4 views 0 comments 0 points Started by Gouranga Mohapatra-Oracle OCI - General
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Not receiving a password reset email/linkSummary: I'm not able to reset password Content (required): I tried to reset my password on forgot-password page (https://idcs-b0d9cdabc76d440881bdd800c020b2fe.identity.…
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I can't signup because it keeps saying that payment information is unavailableSummary: I can't signup because when I'm prompted to the payment information it keeps throughing the error, data unavailable, even though I tried multiple browsers on mu…
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Upgrade to paid account not workingHi. I opened my OCI account on Jun, 2024, now I am ready to upgrade to a paid account. I requested the upgrade on Jan 8, 2025 (they even charged $100 USD refundable for … -
Re-register or reset the OMA information for the free cloud serverSummary: Re-register or reset the OMA information for the free cloud server. Due to changing phones without promptly updating the OMA for the free cloud server, the acco…
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Error adding a payment methodI don't have any payment method. When I try to add a credit card payment method, I enter all the correct data, but when I save the following error appears: "One or more …
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Is CCC user account owned by the company it associated when the account was first created?When a CCC user account was created, it asked for a company. Is the CCC user account owned by the company? What if someone finished the project and leave? Can he/she bri…