Cloud at Customer
Discussion List
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Non SSO Users not receiving password expiration warning notifications in OCI GEN 2Summary: The majority of our users are SSO, however our Admins and service account profiles are not set up for SSO. The non-SSO users are not receiving any email notifyi… -
One of my instances was deleted out of nowhereSummary: one of my instances is gone. it was deleted out of nowhere and there is no evidence that it was even there. why did this happen? Content (required): Version (in…
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Unable to complete two-factor authentication processSummary: I have lost my iPhone and I am unable to complete the two-factor authentication process. I was hoping that you could provide some guidance on how to log in to m…
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I can't recover my Oracle Cloud passwordI've been trying to recover my password for 4 days, but no recovery email has arrived (I've already looked in spam), only one email arrived a week ago that my password w…
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How to fix issue of "OracleIdentityCloudService Sign-on policy denies access"?Summary: Hi There, I am trying to login my OCI Free tier account with "OracleIdentityCloudService", it showed below error message"OracleIdentityCloudService Sign-on poli…
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Account change prevents me from logging in to my Oracle Cloud accountSummary: Request for Help with Restoring My Oracle Cloud Account Login Content (required): I am writing this post because I am unable to log in to my Oracle Cloud accoun… -
You don’t have permission to view these resources in this compartment. After a month of using oracleSummary: I've only used oracle for a month now, I kept everything under the Always Free eligible, I didn't use the free credits. Now I can't access instances or even upg…
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I changed my cell phone and lost the 2FA keys for Oracle cloud and I can't log in to the account nowI changed my cell phone and lost the 2FA keys for Oracle cloud and I can't log in to the account now. Tenancy: bielsilvah
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My account is 'terminated', my access to my whole root department is disabled with an error.Summary: Since 29 March 2022, I haven't been able to access anything in my root department. I am met with the error 'Authorization failed or requested resource not found…
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Not able to upgrade my oci account, not able to use any always free resourcesSummary: Complete root access is disabled ,when I contracted the support on chat , I was told my account is terminated. Content (please ensure you mask any confidential …
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"My Boss thinks I'm an OCI expert. I just watch 'What new in OCI' to stay ahead" - Video viewerThe October edition of 'Whats new in OCI' is now live on Youtube. Check out the latest updates: https://youtu.be/5_WAhxCtNKQ?si=52kqIY9seo1eo6QI We've just moved to the … -
lost my access 2FASummary: I lost my phone that contains my 2FA code. I still have my email/password. How to recover my account. Content (required): see summary Version (include the versi…
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OCI Logging search API authentication ErrorHi Team, We are getting an error while calling below OCI logging API through postman. It is failing with 'NotAuthenticated' Error message. URL: https://logging..oci.orac…
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My Free Oracle Cloud Account does not workSummary: I had opened one Free Oracle Cloud account with the intension of learning about OCI. It got created successfully. However, when I log in I only see three Card r…
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"Your account upgrade is in progress." for 2 weeksI initiated account upgrade from free tier to payg on 9th March 2024. My card was charged for authorization and the fund was immediately refunded on success. But still i…
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Unable to upgrade to pay as you go from free tier!Summary: I have signed up for the free tier since oct-2023, but now when i click on add payment method it loads the following error : You are not authorized to view this…
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Invalid username or password and does not send reset email to my emailSummary: Invalid username or password oracle cloud region sa-santiago CHILE Content (required): Invalid username or password and does not send reset email to my email...…
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OCI signin failed and password reset not workSummary: my instances are stopped and i cant sign in and when I try to reset my password I can't get any reset link
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After the mfa is disabled, the administrator cannot log inTalented and enthusiastic friends： I made a mistake using Oracle Cloud,I disabled MFA after logging in with administrator rights. I logged into Oracle Cloud again using…
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How to get access to create service requestHello Oracle team, How can I create service request. Currently I have no access to create service request. Please assist me how do I get access to create service request…
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Request for Help to Restore My Oracle Cloud Account, Unable to login or Reset my account PasswordSummary: Request for Help to Restore My Oracle Cloud Account Hi, I am writing this post because I am unable to log in to my Oracle Cloud account. After investigating the…
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Request for Help to Restore My Oracle Cloud AccountHi, as the chat support agent mentioned, I'm writing here to get further support on resetting my OCI account. Account name is thorstenreichelt Unfortunately, I'm unable …
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Urgent Help Needed: Account Access Issue Due to Suspected Unauthorized ChangesBody: Hello Oracle Community, I'm reaching out to seek assistance with an urgent issue I've encountered with my Oracle Cloud account. It appears that my account may have…
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My instance was disabled and i was told to contact customer support to reenableshalom! One of my instance was stopped, I found the received email information, tips about infringement, I checked the situation of the computer, found because my child …
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OCI Admin Locked Out of 2FA (Free Tier)Hello! I have recently re-enabled 2fa for my organization, previously I used the oracle authentication app to generate the passkeys. However, after disabling 2fa codes f…
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My account is a free trial account, and I mistakenly deleted my administrator privileges during the总结： 内容（请确保您屏蔽任何机密信息）： 客户编号： 23884193我的账号是免费试用账号，操作过程中误删了管理员权限，直接导致无法正常使用。这种情况有补救措施吗？ 版本（包括…
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Can't use MFAHello, I can't access my oracle cloud because I can't use the MFA since a lost access to my cellphone. I wonder if I can get a bypass code via email or cellphone number.…
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MFA ResetHi Team, I am currently using the free tier Oracle Autonomous Database. Unfortunately, my phone was lost recently, and the MFA and two-way authentication were configured…
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My Account Got HackedI have been using oracle cloud for about 2 years or less, and all of a sudden i can't login after i got a mail that my password and mail was resetted. I have tried conta…