Cloud at Customer
Discussion List
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Unable to delete compartmentSummary: I have a compartment that shows 0 resources under it. However when I try to delete it it says it can not be deleted due to below two resources. When I navigate … -
Can't login with "Your account has been disabled due to either tenant/user disable operation"Summary: Content (please ensure you mask any confidential information): My account is free tier, I can't login since Nov2023 received an email "Abusive Activity Identifi…
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Adding payment method charges 100USD instead of 1USD ?!Summary: When I just try to add my new credit card it asks for a payment which is over 100USD.. however oracle claims that they will charge from 1-5USD and later return …
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Lost email access, recover cloud accountSummary: I had an academic email from my university. I registered in the cloud platform with that email, but that has been deactivated right now. I talked with the unive…
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Can't access my account. Oracle Mobile AuthenticatorSummary: Hi I have been a Free Tier user. Recently I had to factory reset my phone and lost the access to the Oracle Mobile Authenticator app and now I can't find a way …
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I cant login to my accountSummary: I cant receive the reset password email. Content (please ensure you mask any confidential information): Version (include the version you are using, if applicabl…
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Need help with 2 step verification bypass code.I was enforced to enable 2 step verification for my OCI account. I accidentally uninstalled the Oracle authenticator app and now when I log in, the system asks me to ver…
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I accidentally uninstalled my oracle authenticator app. Now I'm not able to login into my account.I accidentally uninstalled my oracle authenticator app. Now I'm not able to login into my account. Please help me to reset my 2fa. I also contacted the oracle support. B…
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Reset Mobile AuthenticatorI was planning on upgrading my account to "pay as go", but I got a new phone and lost access to the Mobile Authenticator, live chat directed me to post here, how can I p…
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Olá, gostaria de atualizar minha conta para o plano de Pay As You Go.Olá, gostaria de atualizar minha conta para o plano de Pay As You Go. Bem, eu não consigo acessar a conta por conta do MFA por isso preciso atualizar o mais rápido possi…
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[Not Solved] My card was rejected.We're unable to complete your sign up. Common errors are due to: a) Entering incomplete or inaccurate information b) Intentionally or unintentionally masking one's locat…
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I WANT TO CLOSE MY ORACLE CLOUD ACCOUNT (free trial) AND IM UNABLE TO DO SO!!!Summary: I created trial cloud account couple years ago, and I continue receiving emails related to this account. I tried Oracle support Chat but says "Your tenancy is n… -
unable to access my instance from ssh i am only able to acces it from the cloud console connectionSummary: i am unable to access my instance from ssh i am only able to acces it from the cloud console connection and if i check it showls all the ports of my instance is…
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how can i revert to the previous kernel if my instance is in kernel panicI have done the kernel update on my ubuntu oracle instance ARM Flex through apt, but after restart it runs into a kernel panic so it seems that the update hasn't been do…
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I have lost 2fa application and I cannot log in info Oracle cloud. How can I get my account back?Summary: I have lost 2fa application and I cannot log in info Oracle cloud. How can I get my account pass code or get 2fa on my account?? Content (required): I have lost…
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How long to upgrade to pay as you goSummary: Upgraded to pay as you go 5 days ago but account still says that upgrade is in progress Content (please ensure you mask any confidential information): Do not wa…
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"Your account upgrade is in progress." for a year nowSummary: Nearly a year ago, I tried upgrading my cloud account from free tier to "Pay as you go", but it still states that the account upgrade is in progress. The credit…
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I accidentally deleted my oracle authenticator app. Now I'm not able to login into my account.I accidentally deleted my oracle authenticator app. Now I'm not able to login into my account. Please someone help. I have still access to my vm through terminal. please…
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How to i can cancel deletion tenancy?Summary: In free domain type. I accidentally clicked delete tenancy but want to cancel even though 5 days have passed Content (please ensure you mask any confidential in…
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Cant access to my OCI account Your account has been disabled due to either tenant/user disable operaSummary: Your account has been disabled due to either tenant/user disable operation Hello, I cant acces to my OCI account, if I try login with SSO show this messages: id…
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Instances cannot be created in the Singapore region.Out of capacity for shape VM.Standard.A1.Flex and VM.Standard.E2.1.Micro, Are there any other countries in Asia that have resources? -
How to Install Fedora on Oracle Cloud Server?Shape configuration Shape: VM.Standard.E2.1.Micro OCPU count: 1 Network bandwidth (Gbps): 0.48 Memory (GB): 1 Local disk: Block storage only Is it possible to install Fe…
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I lost windows hello for FIDO verification due to bios reset and have no access to MFAI was later told to go to the page https://idcs-433af2da9d4d43878338798bebc421b7.identity.oraclecloud.com/ui/v1/myconsole?root=my-info&my-info=my_profile_security, but i…
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I cant login into my oracle cloud accountSummary: I tried to login into my oracle cloud account and it said my username or password was wrong, so i tried recovering the password (maybe i changed and didn't reme…
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Always Free Cloud Account MFA Access Bypass CodeSummary: This is Sikandar Hayat working in Oracle technologies for the last 27 years and an Oracle ACE but really struggling with your support services for the last coup…
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Locked out from Cloud account after enabling 2FASummary: Can no longer log in on root account / default tenancy after 2FA was enabled. Content (required): After creating a 2FA setup ("mobile app") for my root user and…
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Unable to register an Oracle accountMy email account number: suinian666@gmail.com This is the 17th time I have tried to register Oracle in the last three years, but I have always ended up with a failed reg… -
couldn't access my OCI account I would like to apply a bypass code.Summary: Couldn't access my OCI account I would like to apply a bypass code. It shows need the fido authorization but I haven't storage any on my phone. The other way is…
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Migration & Disaster Recovery -Full Stack Disaster RecoverySummary: Dear Oracle Community, I am currently working on a project on Migration & Disaster Recovery -Full Stack Disaster Recovery. But I see that the information that t…
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I cant log in into my account - 2FA Mobile Auth lostI am the Admin of an free tier account in the cloud infrastructure and lost my 2fa credentials for the mobile authenticator app. I also dont have an one time key to ente…