Cloud at Customer
Discussion List
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Unable to upgrade to pay as you go from free tier!Summary: I have signed up for the free tier since oct-2023, but now when i click on add payment method it loads the following error : You are not authorized to view this… -
Invalid username or password and does not send reset email to my emailSummary: Invalid username or password oracle cloud region sa-santiago CHILE Content (required): Invalid username or password and does not send reset email to my email...…
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OCI signin failed and password reset not workSummary: my instances are stopped and i cant sign in and when I try to reset my password I can't get any reset link
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After the mfa is disabled, the administrator cannot log inTalented and enthusiastic friends： I made a mistake using Oracle Cloud,I disabled MFA after logging in with administrator rights. I logged into Oracle Cloud again using…
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How to get access to create service requestHello Oracle team, How can I create service request. Currently I have no access to create service request. Please assist me how do I get access to create service request…
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Request for Help to Restore My Oracle Cloud Account, Unable to login or Reset my account PasswordSummary: Request for Help to Restore My Oracle Cloud Account Hi, I am writing this post because I am unable to log in to my Oracle Cloud account. After investigating the…
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Request for Help to Restore My Oracle Cloud AccountHi, as the chat support agent mentioned, I'm writing here to get further support on resetting my OCI account. Account name is thorstenreichelt Unfortunately, I'm unable …
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Urgent Help Needed: Account Access Issue Due to Suspected Unauthorized ChangesBody: Hello Oracle Community, I'm reaching out to seek assistance with an urgent issue I've encountered with my Oracle Cloud account. It appears that my account may have…
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My instance was disabled and i was told to contact customer support to reenableshalom! One of my instance was stopped, I found the received email information, tips about infringement, I checked the situation of the computer, found because my child …
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OCI Admin Locked Out of 2FA (Free Tier)Hello! I have recently re-enabled 2fa for my organization, previously I used the oracle authentication app to generate the passkeys. However, after disabling 2fa codes f…
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My account is a free trial account, and I mistakenly deleted my administrator privileges during the总结： 内容（请确保您屏蔽任何机密信息）： 客户编号： 23884193我的账号是免费试用账号，操作过程中误删了管理员权限，直接导致无法正常使用。这种情况有补救措施吗？ 版本（包括…
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Can't use MFAHello, I can't access my oracle cloud because I can't use the MFA since a lost access to my cellphone. I wonder if I can get a bypass code via email or cellphone number.…
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MFA ResetHi Team, I am currently using the free tier Oracle Autonomous Database. Unfortunately, my phone was lost recently, and the MFA and two-way authentication were configured…
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My Account Got HackedI have been using oracle cloud for about 2 years or less, and all of a sudden i can't login after i got a mail that my password and mail was resetted. I have tried conta…
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I broke my accountHello! A few months ago I was trying to change my OS to Ubuntu on a cloud server and it didnt let me, so I deleted it in the hopes to create a fresh server that's on ubu…
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Any way to recover my account?I bought a new phone and lost the MFA code, although I still have acess to the email, phone number, and I still can even SSH my VM, is there any way to recover my accoun…
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Not receiving password reset linkSummary: I have been trying to reset the password of my OCI account, however I am not receiving any link in my email, Although I am getting regualr event notification fr…
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Login issues with MFASummary: I'm trying to login to oracle cloud. I haven't logged in since last year. After typing username and password, the page asks me for OTA code from null's Phone wh…
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Login IssuesSummary: I'm trying to login to my oracle cloud account for the first time in a few months. I'm running into issues where its asking me to verify my OTA code from null's…
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How to subscribe to a new region ?How to subscribe to a new region ? I'm having a paid account.
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I tried to ticket or email with oracle transaction error and it shows the errorWe're sorry, but there's a problem with your account. Please contact our support team. Live Chat shows this error. An unexpected error has occurred. Please try again la…
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Beginning to use Cloud Guard and Vulnerability ScanningSummary: Switching on Vulnerability Scanning in Cloud Guard Content (please ensure you mask any confidential information): Hey - I'm looking to start using the Vulnerabi…
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Cannot login to toronto consoleSummary: Hello, I created an oracle cloud account back in 2020 (free trial). I recently came back to use Pay-as-you-go services and would like to switch from free trial …
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Can't login with "Your account has been disabled due to either tenant/user disable operation"Summary: Content (please ensure you mask any confidential information): My account is free tier, I can't login since Nov2023 received an email "Abusive Activity Identifi…
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Adding payment method charges 100USD instead of 1USD ?!Summary: When I just try to add my new credit card it asks for a payment which is over 100USD.. however oracle claims that they will charge from 1-5USD and later return …
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Lost email access, recover cloud accountSummary: I had an academic email from my university. I registered in the cloud platform with that email, but that has been deactivated right now. I talked with the unive…
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Can't access my account. Oracle Mobile AuthenticatorSummary: Hi I have been a Free Tier user. Recently I had to factory reset my phone and lost the access to the Oracle Mobile Authenticator app and now I can't find a way …
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I cant login to my accountSummary: I cant receive the reset password email. Content (please ensure you mask any confidential information): Version (include the version you are using, if applicabl…
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Need help with 2 step verification bypass code.I was enforced to enable 2 step verification for my OCI account. I accidentally uninstalled the Oracle authenticator app and now when I log in, the system asks me to ver…