Resource Management
Discussion List
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Is there a way to extract a report with the field resources and the active work areas?The client needs to extract this report because it is important for Back Office control. -
buyer - accept or reject a change orderSummary: i need the buyer to accept or reject a change order via notification: the supplier splits the order in two dates and quantities and the buyer has to accept or r… -
Midnight Work ShiftSummary: Hello Community, I am reaching out to inquire about the feasibility of implementing midnight work shifts within Oracle Field Service Cloud. Our team is consider…
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Is there a limit to how many concurrent users can be signed in and completing work in OFS?Summary: I have been asked if there is a limit to how many users could be signed in and actively working in OFS at the same time. Content (please ensure you mask any con…
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Doubt in service logistics and order management activities in field service process flowSummary: We are trying to implement the entire Field service process flow in Oracle fusion but have some doubts. Content (required): The standard field service process f…
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Dispatcher (Manager) to perform Field JobsSummary: There are few Dispatchers in the Organization who will assign Activities to the Field Service Engineers as well as they themself will be performing activities a… -
Why a repeat calendar erase the actual one?As a Clerk, I want to be able to repeat a particular schedule for a field ressource. For exemple, a technician having a schedule for monday to thursday 7am to 5pm, but f… -
Is there a way to extract the amount of km each field employee traveled for each day?We need to extract this information because it is relevant for paying the field employees. Is there any way to get the exact kilometers traveled on the day?
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Restricción para que los recursos no puedan iniciar una Orden de TrabajoSummary: Buenos días. Quisiera saber si existe alguna forma de implementar una restricción para que los recursos no puedan iniciar una Orden de Trabajo si no se encuentr…
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Capturar el tiempo que dura un recurso en un estadoSummary: Buenos días ¿Es posible capturar el tiempo que un recurso dura en un estado específico si existe un Api o de otra manera se puede capturar, como por ejemplo: Al…
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GPS / Location Access and SecuritySummary: We want to allow technicians to see each other on the Manage page so they can collaborate and share/reassign activities where necessary, but by doing this they …
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'Keep Non-working days' Functionality in API for Resource Work Schedule AssignmentHi Team, When assigning a work schedule to a resource using the OFS Application UI, we notice a checkbox labeled 'Keep Non-working days' (refer to the attached screensho…Anusree Sahadevan 11 views 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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WATCH REPLAY: OFS 24C Release Deep Dive WebinarWATCH THE REPLAY: OFS 24C RELEASE DEEP DIVE Summary: Product Management reviews new features in the 24C release of Oracle Field Service. Content: Watch the replay of our… -
display Url as description not to show entire urlSummary: We have a String property with the GUI type set as URL. Currently, the entire URL is shown in the application. Instead, we need to display the description only.…Ramesh S-Oracle 1 view 1 comment 0 points Most recent by Renato Kermentz-Support-Oracle Field Service
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Preferred ResourcesSummary: We're attempting to create activities that utilize the Resource/Provider Preferences with a "Forbidden" preference type. Ultimately, we need to be able to creat… -
How unassign a resource from a teamHello, After a resource is assigned to a resource, how we can unassign that resource from the team? Any PI or UI interface we can use? Thanks and regards Frank -
notification management in preference optionSummary: Hi! I would like to offer the option for the field ressources to manage the notification and vibration option. Those features are present in the ''Edit Resource…
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Non Working Day in Timeline ViewSummary: Our Customer is expecting to have the Non-Working day of the Technician to be displayed in Timeline view similar to other activities in a different color coding…hussamyousufkunju-Oracle 41 views 8 comments 0 points Most recent by Alexander Salnikov-Oracle Field Service
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BULK ASSIGNMENT RISK ACKNOWLEDGEMENT - Release update 24BSummary: We are trying to ascertain the logic that triggers the alert that back-office dispatch users will see, and need to accept when bulk assigning activity? Release … -
OFSC ODA Integration - Extend to allow checking against booking/quota availabilitySummary: Current integration between OFSC and ODA does not take into consideration booking/quota availability. When the customer enters a date it is always available eve…Michael A Tang 31 views 1 comment 1 point Most recent by Fernando Parreira-Support-Oracle Field Service
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New Work Schedules not working as expected (the other calendars are emptied of their content)Hello I added a new Work Schedules "Saturday Absence" with below action items: Item type: Non-working Time Shift Type: Regular Non-working Reason: General Absence Recurr…
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How do I delete a user**This post was created as part of a How to Service Request (SR) Summary: How do I delete a user rather than just making them active/inactive? Version (include the versi…Christopher Lukes 51 views 2 comments 0 points Most recent by Fernando Parreira-Support-Oracle Field Service
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can not see team work symbol Assisting activity on hierarchySummary: teamwork is not visible on the hierarchy Content (please ensure you mask any confidential information): Version (include the version you are using, if applicabl…
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When checking login policies, what defines a user as 'active'? Can we see a list of 'Active' users?Summary: We are trying to review our Oracle licence utilisation and from checking, it appears as though it's the list of "Active" users on our login policies. Ideally, w…
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How to add SLA Start and SLA End fields to the Ad hoc FilterSummary: I am reaching out for clarification regarding the Ad Hoc Filters functionality in the Dispatch Console as detailed in the OFS 23A Cloud Readiness Documentation … -
¿Cuál es la capacidad máxima que tiene un recurso para poseer el inventario?Buenas tardes, Estoy intentando asignar inventario a un recurso de tipo Bucket (Almacén) que actualmente tiene asignado 49.000 tipos de inventarios. Deseo conocer cual e…
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What are the consequences of not activating the GPS function for a field resource?As part of the implementation of OFS Mobile, we have noticed that when we activate the GPS function for field resources, we give by default and without the possibility o…Colin Major Levesque 31 views 2 comments 1 point Most recent by Eduardo Kimura-Support-Oracle Field Service
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Rest API Get Resource User is not showing responseSummary: mainResourceId of user matches to the resourceId of resource but there is no result coming back when getting resource users. Content (please ensure you mask any…Sherry Lyu-Oracle 71 views 6 comments 0 points Most recent by Sreeharsha Venkata-Oracle Field Service
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Is there a way to assign skills to a resource by shift?Summary: We have a use case in Field Service where a resources "skill" varies on certain days - some days they will deliver services face to face in one of our locations…