Benefits Service Center
Discussion List
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Unable to close action item when life event is in closed statusSummary: We are trying to close the action item via Manage Action item process but unable to close as getting warning in log file No Life event found in started status f… -
Benefits: Benefit Tile not appearing in self-serviceSummary: Hello, we're moving setup from Dev to Test environment and with the custom employee role; In Me Tab, we cannot see benefits tile. We have reviewed this document…
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Benefits: How to remove annual amount for a specific program only?Summary: Hello, Our client wants to remove annual amount of a rate displayed on the enrollment page for a specific program only. We have created many programs but only f…
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Mass correct Original Enrollment DateSummary: we need to correct the Original Enrollment date for group of employees. Is there a way to bulk correct for employees with life events already closed and not dis…
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How to Terminate Dependents when employee is Terminated?Summary: Hi Experts, we have an issue with contacts being active after the employee is terminated, can I know how this can be tackled? basically, we are having issues wi…
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Ideas for uploading documentation for Divorce, Loss of CoverageContent Any ideas on how to have the employees upload certification for Divorce and Loss of Coverage life events considering the severe (frustration speaking :( ) limita…
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Not able to process additional life events with an open Action Item that suspends enrollmentSummary: Infoblox has Voluntary Life - Employee and Voluntary Life - Spouse/Partner plans that require EOI for any increase in coverage amount. We have configured Benefi…
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Benefits: Cannot delete an Unrestricted Life Event that is in 'Added' StatusSummary: Hello, As a benefit specialist, we're unable to delete an unrestricted life event that's in Added Status. Refer to below screenshot. Can Someone advice on how t…
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Can we use Benefits Alert for life events except Open Enrolment?Summary: Business want employees to received Alert when there is pending actions for life events (not only open enrolment). Content (required): For life events like "Add…
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Benefits: The date of birth is later than the start date of the person recordSummary: Hello, We have added 'Expected Child' as a contact relationship in the list. This relationship allows a person to create a contact (Expected Child) and not spec…
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Benefits: With new unrestricted life event, existing options are uncheckedSummary: Hello, We're facing an issue with our unrestricted program. The issue is that the benefit specialist enrolls the employee in the unrestricted program with optio…
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1 prior coverage end date rule is not working as expectedSummary: For Promotion Life event, we have waiting period logic and coverage should start first of next month after waiting period ends. Coverage start date is working f…
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How to do Eligibility override when life event doesn't give enrollment opportunitySummary: We are not able to do eligibility override since life event status is in processed and closed status Content (required): we have configured a plan not in progra…
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Unrestricted Open for ConversionSummary: Can we use Unrestricted Open life event for Conversion? Content (required): Can we use 1 evaluated unrestricted open life event with 01/01/2014 date for convers…
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Benefits: Approved documents not showing in Certification section of Enrollment PageSummary: Hello, After the benefit specialist has approved a document, it should be visible under 'Certification' section. However, it is not displaying. Look at below sc…
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Benefits: How to set up Global Transfer Life Event in an Unrestricted Program?Summary: Hello, We have an unrestricted program named 'Fondation Chantecler'. We have a requirement that upon Global Transfer, the employee should have the same plan and…
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Fusion Benefits: Salary change life event to trigger based on Fast FormulaSummary: Hello, We have an unrestricted program named Fondation Chantecler. We're aware that we cannot add life events in an unrestricted program. We have a requirement …
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Benefits: Annual Amount going to element entries instead of monthly amountSummary: Hello, We have a program named Fondation Chantecler. (It's based on unrestricted enrollment). We have set the rates to Per-pay-period but on an employee's eleme…
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Benefits: Apart from open period, for other life events, annual amount is going to element entries.Summary: Hello, we’re having an issue concerning amount going to element entries. Please refer to attached document. Please advice on how for other life events, monthly …
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Benefits: How to show dependent plan only when a contact exists on People to cover page?Summary: Hello, We have a requirement to show a dependent plan only if the contact exists on the people to cover page. For example: Below screenshot is for an employee w…
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How to Auto close pending action items?Summary: Hi Experts, we have a requirement to Auto close the pending action items within some specified days, below is the explanation, can you please let me how can we …
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401k Catchup Enrollment to be enabled at start of year when Employees turns 50.Summary: Hi, We have a requirement - 401k Catchup Plan (Unrestricted) Enrollment to be enabled at start of year when Employees turns 50, currently we have used Derived F…
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Benefits: How to end unrestricted enrollment for Terminated employeesSummary: Hello, For our unrestricted program, we want that after an employee is terminated, his enrollment should no longer be visible. We know that if in an eligibility…
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Benefits: Automatic Enrollment for New Hire Life EventSummary: Hello, We have a requirement that when a new hire life event is evaluated, the employee should be automatically enrolled in the program. We're aware that if we …
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Beenfit: How to pass an option chosen to as an element which goes to payroll?Summary: Hello, we have a program named company car and it has three options as shown below. These are 3 simple options and there are no rates associated. Our requiremen…
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Occurred Date is showing up incorrectly in the Retirement Life EventHello All, Any help would be appreciated ! When the Retirement Life Event gets triggered by the Employee Status Form it is using the occurred Notification Date instead o… -
Evaluating Global Transfer Life Event – This goes to processed and closed status.Summary: Hello, We’re facing an issue concerning the life event Global Transfer. When the life event is being evaluated, it goes directly under processed and closed stat…
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Mid Year HSA Conversion BalanceSummary: We are doing mid-year Conversion including (HSA). Our requirement is - Say Employee has Opted for $3000 in the Legacy system during Open Enrolment as Employee H…
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How to restrict Benefit Specialist to view enrollment of employees by grade?Summary: Hello, We have the following business requirement. Actually we have 2 benefit programs. (Health Insurance and Pension Contribution) The person inheriting the ro…
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Add label on self-service based on legal entiitySummary: Add text based on legal entity Content (required): We have a requirement to add a label "Subject to wellness participation" for HSA employer match rate. However…