Category 272
Discussion List
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Chat Live: Asset Field Not Insert In IncidentContent Hello Community!We are having a problem in the Right Now Customer Portal (Live Chat Section > chat_launch).When complete the form and send it, the chat screen op…User_2025-02-03-19-51-48-615 24 views 7 comments 1 point Most recent by User_2025-02-03-19-51-48-615 Communication Channels -
Co-browse Advanced Mode on MacsContent It appears that CoBrowse Advanced Mode does not work smoothly with Mac OS X. It requires Java and nowadays it's disabled by default. This impacts the customer ex… -
chat always comes through as anonymous despite email, names etc. on the chat launch pageContent Hi there, Recently, I have come across this very weird issue where no matter what, the chat request from the chat launch page always come across as anonymous. On…User_2025-02-03-17-29-27-672 36 views 15 comments 1 point Most recent by Steven DaSilva Communication Channels
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Design of chat_landingContent Hi all, I would like to change the design of chat_landing to this level (attached image). I would like to know if it is possible to add gifs and emojis. Thanks, …Monica Valois 24 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels -
chat attachmentContent Hi All, Its possible to restrict the attachment pop up in chat mobile file attachment and directly go to the gallery and choose file?? Regards, Mohan Version 3.5Mohankumar Ponnusamy 59 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels -
chat attachment imageContent Hi All, Its possible to show chat attachment image in customer portal chat. Regards, Mohan Version 3.5Mohankumar Ponnusamy 29 views 6 comments 0 points Most recent by Mohankumar Ponnusamy Communication Channels
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Opportunity to provide feedback on the next gen chat experience in OSVCContentGreetings! I wanted to reach out and let you know about an opportunity to provide feedback on the next generation chat experience in Oracle Service Cloud. I shoul…Jessica Bradley-Oracle 48 views 1 comment 2 points Most recent by Jessica Bradley-Oracle Communication Channels -
Chat timestamp on end userContent Hi there- I know this has been posted before, but I am not finding a resolution. I am wanting to customize our ChatTranscript widget to enable the view of timest… -
New Disposition does not appear in drop-down list in consoleContent I added a new disposition today. It doesn't show. Have logged out/Logged back in. Still not showing in Chat. Please Please Please tell me that there is an automa…User_2025-02-03-20-43-46-497 23 views 8 comments 0 points Most recent by Danette Beal Communication Channels
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Chat window dockedContent Hi, I may have dreamt this but was there an option to have the chat window docked/hover/always-on-top? A complaint we have is that the window sometimes gets hidd…User_2025-02-03-19-49-57-702 23 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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setting product in URLContent Can I use URL https://supportcenter.ieee.org/app/chat/chat_launch/p/1757 and then have a chat rule that routes the chat to a chat queue based on that product #17… -
What data is embedded in chat_data parameter passed to chats and risk of removing itContent I'm trying to use some functionality I've developed that is being impeded by the fact that conditional chat link is passing a chat_data parameter to chat, and th…User_2025-02-03-20-43-46-497 18 views 3 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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How can I show a survey link if ConditionalChatLink syndicated widget shows the label: "We're sorry,Content Hi In ConditionalChatLink syndicated widget, when we are out of business hours or no agents are connected, I want to show a survey to customers. I was thinking t…User_2025-02-03-17-16-55-538 25 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Co-browse examples on external siteContent Are there any good examples of co-browse out there on the web (non *custhelp.com)? We wanted to preview what it might look like.User_2025-02-03-18-13-34-376 30 views 1 comment 0 points Most recent by Michelle Brusyo-Oracle Communication Channels
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Proactive pops up when conditional chat is ongoing/active.Content I have configured both syndicated conditional and proactive chat on my page using Engagement Engine. My configuration is in such a way that conditional chat stay… -
CHAT_GREETING_MSGContent I was changing the message bases[CHAT_GREETING_MSG] text FROM Hi,My name is .How may i help you? TO Hi,customer name.Thank you for contacting how may i help you?…user4804285 31 views 2 comments 0 points Most recent by User_2025-02-03-21-55-10-979 Communication Channels
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"Live Chat is currently not available" messageContent Hello - We have implemented a new chat launch page and have set up a new business rule for the routing. When this rule is enabled, and chat sessions are full, we…Hanna Page 25 views 10 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Remove 'Full Control' option from Co-browseContent I'm posting this for some clarity. This answer: https://cx.rightnow.com/app/answers/detail/a_id/8418/ - says that Oracle Consulting Services can disable this opt… -
Proactive Chat uploading images and configuring offerContent Can someone tell me how to upload an image for proactive chat offers in the Engagement Engine via the Oracle Service Cloud. I am not able to see this in the help…User_2025-02-03-20-29-17-872 33 views 1 comment 0 points Most recent by Cynthia Knox-123535 Communication Channels
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Use static chat link or SCCL through EEContent Just want to know how chat placements through EE SCCL (syndicated conditional chat link).is different from a static chat link, if we are passing the same attribu…adla sayeed 16 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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chat_landing - display custom field valueContent Hi all, Was wondering if there is a way to expose an incident custom field value that the customer entered on the chat_launch page on the chat_landing page (on t…User_2025-02-03-18-58-51-486 24 views 5 comments 0 points Most recent by User_2025-02-03-18-58-51-486 Communication Channels
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Researching a way for Manager to Change Chatter's StatusContent Hello all - I am researching something for our chat and I was curious if there was a way for a manager to push or force a chatter to accept a chat? Example: A ch…User_2025-02-01-08-18-48-897 14 views 1 comment 0 points Most recent by User_2025-02-03-22-23-59-814 Communication Channels
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Performance issue using engagement engine for chatContent We are using conditional chat with engagement engine and enabled rules to display only on certain external urls. We are seeing times of 2 secs for agtvs services…User_2025-02-03-22-13-38-038 34 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Chat Widget Page Load PerformanceContent Hi, We are currently testing OSC chat (conditional and proactive) and we are getting inconsistent page load performance. OSC chat is adding 3-15 seconds to our p…User_2025-02-03-19-41-21-424 26 views 5 comments 0 points Most recent by User_2025-02-03-19-41-21-424 Communication Channels
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Co-Browse site blocking config fileContent Hi, I put together a basic xml config file to block a specific domain from co-browse visibility. Would anyone be willing to look at it for me to make sure I have…
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Chat transfer triggers incident closure email and survey to customerContent We're planning on introducing a second chat queue to our interface. Chat sessions will be routed to this queue both by a product/ category rule and manually by t…User_2025-01-30-20-57-35-932 17 views 2 comments 0 points Most recent by User_2025-01-30-20-57-35-932 Communication Channels
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Site Visitor says "No Thanks" to chat, the slide out window is still popping upContent Hi there, We monitor our site feedback via Usabilla, and have received negative feedback in response to our proactive chat offering. A site visitor stated that t…User_2025-02-01-08-32-14-699 23 views 1 comment 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Sudden problem passing Custom Fields from SPAC to chat_landing page with EEContent Hi all, We have been working to get Proactive Chat ready on our site for the first time. We are using Engagement Engine We initially had test chats set up, and w…User_2025-02-03-16-48-18-749 34 views 3 comments 0 points Most recent by Jessica Bradley-Oracle Communication Channels
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Restricting Chat Queue VisibilityContent Hi all, Wanted to see if others have found a solution or config I'm not aware of regarding chat queues. We have chat queues that are geared for chat transfers fr…User_2025-02-03-18-58-51-486 50 views 1 comment 0 points Most recent by Carl Elliott Communication Channels
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"New Opportunity" from Chat?Content Hi guys, Customer wants to initiate an Opportunity from Chat, so I have a couple of questions regarding the standard chat - opportunity feature: 1) Is there a wa…