Category 691
Discussion List
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Queue Routing Rules based on SR Title/SummarySummary: Queue Routing Rules based on SR Title/Summary Content (required): Hi Experts We have use case from a customer where we need to define queue routing rules based … -
We’re Live in Oracle Cloud ERP and HCM – Now What?Congratulations, you’ve modernized your business operations with a move to Oracle Cloud! This is an achievement to be celebrated, but, at the same time you may be wonder… -
Export Planning data into Flat/CSV from ExportSummary Export Planning data into Flat/CSV from ExportContent We are Working on solution where Demand Planning Remains in Cloud whereas Supply Planning Sits in On-Premis…User_IZCYX 70 views 7 comments 0 points Most recent by Goutham.Manthri Supply Chain Planning and Collaboration -
Updating Planning Table (Editable Measure) using REST Api / SOAP UI/ CURLSummary 19A provides End Point access via Rest API to the Planning Data Tables, but what is the way to Selectively update the data (editable Measures only) in that table…DHIRAJ RATHI 84 views 2 comments 1 point Most recent by Goutham.Manthri Supply Chain Planning and Collaboration -
Trigger email notifications based on Help Desk QueueSummary: Trigger email notifications based on Help Desk Queue Content (required): We have a requirement to trigger an email notification to agent when SR has been assign…
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Milestones are not calculating as per the shift attachedSummary: We have created a General Shift for 8 hours (Mon - Fri 8 am - 4 pm ET) and we have created the required setup of Standard and Default Coverage but when we creat…
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Knowledge base search can be sorted?Summary Hi, just wanted to recheck if the knowledge management search can be sorted as per business unit or service categories for example, 1)Select one radio button as … -
403 Forbidden error while fetching SR using GET Rest APISummary: Hi Folks, We are trying to fetch the Service Request in oracle hcm cloud Rest API Let me know the workaround to fix this issue and is it related to type of Auth… -
Restricted access to SRs based on Legal EmployerSummary: Restricted access to SRs based on Legal Employer Content (required): I have configured the 'Service Assignment Rules' based on Legal Entity and Category. Hence …
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Case Management (22C) Page BlankSummary: Blank Page when clicking on Services - Cases Content (required): Hi, as per the 22C B2B release notes, we are looking at configuring case management to in conju… -
Transfer Price from Integration is not updating Transfer Price in SFO for Internal TransfersSummary: Transfer Price from Integration is not updating Transfer Price in SFO for Internal Transfers We have scenario where Inter org transfers(with Transfer Price from…Rohit Bapat 31 views 2 comments 0 points Most recent by Arunkumar S-Oracle Supply Chain Financial Orchestration
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Is anyone using Attribute based Planning for Creating Supply based on various sizes for same item?Summary: Attribute based Planning to net Demand and Supply based on Size attributes from Item Order Capture for Supply planning recommendations. Content (required):We ha…Aniket_D 121 views 3 comments 2 points Most recent by Sovan_-Oracle Supply Chain Planning and Collaboration
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How to activate job alerts in Career Center?Summary How to activate job alerts in Career Center?Content Hi All, How to activate job alerts in Career Center? Version 18 C -
How to track field level changes. Some kind of auditSummary: Is there a way we can track the field level changes on the employee SR page Content (required): For example if we make change on the status field. Lets say we m…
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Dynamic smart tip based on the value selected from drop down list of a fieldSummary: How to create dynamic smart tip based on the value selected from drop down list of a field. For example: If we take the Job field having drop down values (Sales…Swarnalatha Bhogolu 51 views 1 comment 0 points Most recent by Ashutosh_Sahu-Oracle Oracle Guided Learning
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Mass Load Help Desk Tickets from another vendorSummary: We are using an existing help desk solution today and we want to load the active and historical tickets into HR Help Desk. Is is possible to load these tickets … -
Can we mass update 'Assigned Unit' at Routing level in Simulation Set via REST APISummary: We have requirement to update 'Assigned Unit' at Routing level in Simulation set. But since we have 1000's of routing, we were looking for mass update option. D…Ramesh Choudhary 11 views 1 comment 0 points Most recent by Prateek_16-Oracle Supply Chain Planning and Collaboration -
BPM Worklist REST API IssueSummary: Hi, We are using BPM rest API to retrieve task in our custom screen and when we clicked on any task, it opens task form(shown in screen shot below) in a popup-w… -
Can we embed Intelligent Advisor interview into knowledge articleSummary: Hi Team Can we embed Intelligent Advisor interview into knowledge article Content (required): As per the oracle documentation, it says It is possible to embed I…
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Integration between Appointment Task and the Activities updatesSummary: When Appointment task has been added to Help Desk Request, the meeting schedule will be created in the 'Activities' work area from where we can trigger the meet…
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User experience feature to turn on and off a guideContent Do we have features in current Guided learning for end users to turn in and off a guide anytime? We have this capability at the backend or configuration. But our… -
How to change the Queue managerSummary: How to change the Queue manager Content (required): Due to leavers and movers, we need to change the Queue Managers in Help Desk. Could you please share the ste…
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Need some clarifications in enabling Redwood HelpdeskSummary: Hi Team, we are starting implementation of Redwood helpdesk. However there are few requirements which I am not sure If it is feasible in Redwood heldpesk. Pleas…
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Getting Error response during RestAction on Adding Manager on a service RequestSummary: When we edit a service request and click on Add Manager we get the error Error response during RestAction Content (required): The primary point of contact has M…
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Is it possible to configure the milestones based on the categorySummary: Is it possible to configure the milestones based on the category Content (required): I am trying to explore if it is possible to configure the milestones based …
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Resource 'Schedule Indicator' as 'Prior/Next' in 'ScpRoutingsImport' FBDI file.Summary: We are trying to use Schedule_Flag as 'Prior' or 'Next' for some of the resources for use in Supply planning. We see that Resources with Indicator set as 'Prior…Ramesh Choudhary 21 views 1 comment 0 points Most recent by Rahul Awasthi-Oracle Supply Chain Planning and Collaboration